ComplaintsforNew Florida Ventures Corp
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Complaint Details
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Initial Complaint
12/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
I am a 100% disabled Veteran, with an autistic granddaughter living in my home. I purchased my home from New Florida ventures corp on 05/01/2023 for $520K The house is new construction with warranty. Builder ************************************** will not provide his contact information so I can discuss these problems. We have to call his handy man, *****. He is not certified, licensed, or insured to perform most home repairs. Nor does he have the ability or knowledge to make decisions for appropriate repairs as needed. We have had several serious issues with our home. We have a window that will not stay open on its own, (life safety fire hazard) the foundation at slider is faulty causing damage to floor. ***** tried to repair but not repaired since. We now have raw sewage entering our home. ********** refuses to pay for the repair. The septic company ***************** owner ****** stated ********** is at fault for the septic tank failure citing *** supplied materials not compatible for use in this application. The result is a failed drain field. Cost of repairs north or 10K. We had to pay $150.00 for tank clean out. A temporary fix to prevent further sewage in home. The septic drain field was damaged prior to closing by irrigation install company. This was repaired by ********** using improper sand causing latest failure. We have 2 permits open with ******** county that ********** did not close prior to closing on house. He owed money on one permit and lacked information/closing of the other. When I call the contractor phone list to call for warranty ********** provided I get told *** did the work he just used our name for permitting purposes (Aloha Pools) to name one. As for our well, it failed over memorial day holiday weekend. The install company is no longer open. Failure due to wrong size equipment *** did take care of this with no problems at all. But after that we get nothing but grief and push back from ***. He warranted our home for one year but refuses to make good.Business response
12/06/2023
**************** is a flat out LIAR!
Everything is being done to fix the problems, unfortunately they can't be fixed overnight. It takes some time, but he and his wife are extremely impatient. And the more he and she continue to harass and complain to my workers the harder it is to get the problems fixed. So you can relay to Mr. and ***************** if they continue to complain to the BBB and other entities, it's going to take longer, and longer. So my advise to you, the BBB, is to tell them to relax and quit complaining, the items that need fixed will be fixed, but on our schedule not theirs.
Customer response
12/08/2023
Complaint: 20951213
I am rejecting this response because:
Sincerely,
*********************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.