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            Business ProfileAroma Designers, LLC

            Aromatherapy

            Contact Information

            2556 NE Miami Gardens Dr

            Aventura, FL 33180-2706

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            Email this Business
            (305) 440-6606

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            C+

            This business is not BBB Accredited

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            Years in Business: 5

            Customer Reviews are not used in the calculation of BBB Rating

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            Overview

            Aroma Designers, LLC retails both, residential and commercial scent diffusers, and distributes essential based fragrance oils.

            Business Details

            Location of This Business
            2556 NE Miami Gardens Dr, Aventura, FL 33180-2706
            Email this Business
            BBB File Opened:
            11/6/2019
            Years in Business:
            5
            Business Started:
            4/29/2019
            Business Incorporated:
            4/29/2019
            Type of Entity:
            Limited Liability Company (LLC)
            Business Management
            • Zaharina Novakova, Owner
            Contact Information

            Principal

            • Zaharina Novakova, Owner

            Customer Contact

            • Zaharina Novakova, Owner
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/07/2023

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            Date of purchase: 4/7/2023 I placed an order from Aroma Designers in April of this year for 10 bottles of scent diffuser oil. Before placing this order I purchased roughly 50 samples from Aroma Designers and made my selection based on these samples. After my order arrived I immediately noticed that the scent oils I was scent smelled almost nothing like the sample. So, I contacted customer service and requested a refund based on this. I was even willing to take the loss of the bottle I opened. However, I was told they would not refund me and that the scents they shipped didn't always smell like the samples they sell. Then why would you offer these samples, or at least not disclose they could not be the same as the products one would then purchase based on tyring them?After this, I assumed I would at least use the bottle I opened because I likely wouldn't be able to return it regardless and thought it might smell like the sample if it was used in a diffuser and not smelled directly out of the bottle. Not only did the scent still smell completely different it caused my entire home to become foggy and actually made it difficult to breathe. I was really looking forward to scenting my home with this diffuser and somewhat panicked. I called the company I purchased the diffuser from and was told this was due to the oil being of poor quality and they recommended a reputable dealer to buy new oils from. I purchased a bottle of oil from this company and now it scents my home perfectly and does not produce the fog that the inferior oil from Aroma Designers did. At the end of the day, I purchased scent samples that I'm convinced are simply from other companies (most of these scents are inspired by popular colognes, room sprays, etc), the oil I received did not smell like the sample I purchased, it caused a strange fog when used, and ultimately I was told I would not receive a refund even after all of these issues were brought to their attention.

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            E. K.

            11/19/2021

            (one star is for a bad product) they don't even deserve 1 star for their childish unethical business practices. I purchased a car diffuser and just used it for my bedroom. after about 2 months the diffuser stopped working and was not releasing any vape or scent. it never left my side table. i called Aroma designers and told the woman about what was happening. she suggested i clean it with alcohol and if it did not work i was asked to send them a video of the malfunctioning diffuser. i took a clear video of the diffuser which sounds like it is working but you can clearly tell no vapor is coming out of it. I sent it to their email that i was asked to use. I get a response to my email and video telling me that she thinks she can see the vape and they can not replace the item as their 6 week warranty is over. Had i know they offered a 6 week warranty i would have never even bothered with this company. She retracted the original offer of exchanging the item and offered me a discount to buy a new one. First they made me feel like i was insane but 6 friends confirmed the diffuser is not diffusing anything even though it turns on and sounds like it is working. yesterday i left my honest review on their website just to give my honest experience so no one has to deal with this stress and unprofessionalism but today it was deleted from their site. This is the first time that my blood is boiling from an experience with a vendor that i nothing but good things to say about prior to this incident and how they handled it. they are a company with poor quality products and horrible customer service. they are only out for themselves. i even offered to send the broken open back.. i have never dealt with this kind of treatment as i am an honest persona sometimes things go wrong, but own it and make it right! don't dismiss me and offer me a coupon to purchase another piece of ****! No thanks! and good luck to you! i love small businesses and support them all but this company needs to be educated on how to run one properly and honestly. The fact they removed my review shows what kind of people are in charge. Very disappointing but i hope they learn and make changes. id ont seem them lasting it the don not.

            Local BBB

            BBB Serving Southeast Florida & the Caribbean

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