ComplaintsforTriton Recovery LLC

• Initial Complaint

  01/18/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Signed a contract with these liars regarding a collections account, which was done to assure they would resend restraint letters they issued to our clients to assume payments on our behalf. We've been making payments to them, one clients payments were released directly to this client in full, and yet I'm still having clients refuse to remit payment to us as Triton has not sent out the release letters. I've contacted them, and was assured this would be corrected and it has not. Not sure how we can make payments to them when they have our payments restrained. I'm not sure how else to get help at this point.

  Business response

  01/19/2024

  Re:     BBB Complaint ID #********
              Company Name: Triton Recovery *********
              Date of Complaint: 1/18/****
  
  To Whom It May *********************** am writing in response to the recent complaint filed against Triton Recovery ********* (Triton Recovery), as indicated by the BBB Complaint ID #********. We appreciate the opportunity to address and resolve any concerns raised.
  Firstly, it's important to clarify that Triton Recovery is a third-party, fully licensed, and bonded commercial collections agency. This complaint arises out of our attempt to collect on a business debt.  Pursuant to the Settlement Agreement entered into on November 21, 2023, ****** ********* and ********************* had agreed to daily payment and a turnover of funds from a restraint hold. The Settlement Agreement also stated, Sellers agree to sign over and release any further accounts held by restraints.
  Pursuant to the conversation between Triton Recovery and ****************** on January 18, ****,Triton advised the release was sent to the third-party vendor back on November 21,2023 and we are not in control of the third-party vendor. We advised ****************** we had sent multiple follow-*** on November 21, 2023, November 23, 2023,December 1, 2023 and again yesterday to the email provided by ****************** on behalf of ******************.

  
  Back in December, ***************** advised there was a hold from another third-party vendor.  Triton had advised her that pursuant to our Settlement Agreement, those funds were to be applied to the balance and subsequently the account be released. Pursuant to the Settlement Agreement, Triton had sent a complete release to the third-party vendor on December 21, 2023 and again this morning, on January 19, ****. Unfortunately, Triton is not responsible for the delays by third-party vendors and cannot be held accountable for their processing times.  

  
  We take pride in our commitment to transparency, professionalism, and ethical business practices. Triton Recovery is dedicated to maintaining the highest standards of service, and we regret any inconvenience this matter may have caused.
  If you require any additional information or documentation to close this case, please do not hesitate to contact us at ******************************* We are more than willing to cooperate with the Better Business Bureau to ensure a complete and accurate understanding of the situation.

  
  Thank you for your attention to this matter, and we trust that this information will lead to the prompt closure of the complaint. We appreciate the Better Business Bureau's role in fostering fair and honest business practices.
  

   Sincerely,
  ******************************

• Initial Complaint

  12/01/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  This organization uses unethical and predatory practices. I engaged a lawyer in Aug to work with them for a settlement. They did not respond to any of their correspondences and continued to harrass me and family with aggressive and disrespectful phone calls. Approximately 2. 5 weeks ago they then put a lien on all of my payment processing acounts. My lawyer was able to get them to an agreement that was signed by both parties on 11/27. Their agreed upon payment was sent on 11/28 and the terms of the agreement were to release the liens. They confirmed they released the lien but on 11/29 they sent one of the payment processors a request to send them $6079 which they complied and they still are holding another 15k with the other payment processor stating they are requesting $8998 of that. Which is now a breach of contract on their end. My lawyers have been trying to get them to release the liens all week and it appears at this point they're being deceptive in their tactics. As of 12/1 they are still holding approximately 15k with the payment processors that well exceeds the agreed upon amount.

  Business response

  01/03/2024

  Hello, 

  Please be advised we never received the initial complaint in regard to this matter. Pursuant to the documents provided by the debtor, this is a collections matter in relation to a business debt. The documents provided to the BBB do not show that any liens will be lifted, in fact, it states the debtor will be signing over further accounts being held. Please let me know what further information is needed from us or if we're able to provide a proper response. 

  Thank you!

• Initial Complaint

  11/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This debt collection company misrepresented its services and intentions and the process they put your case through. The representative made assurances via telephone that were not held up, and have not fulfilled the requirements of the contract they drafted in regards to restraints affecting our account. Rest assured however they've processed multiple payments on behalf of this contract though. I believe they drafted a deal they knew we could not satisfy, (which I specifically expressed concerns about to our assigned company representative) to ensure that we will contractually owe them additional fees as a result of the default. They shut down our merchant processing, our ability to process recieved payments, they are taking payments directly from our clients, whilest taking DAILY withdraws from our account that they have restricted our ability to collect money into. I attempted in detail to clarify this with our rep before execution of the signed contract, so as not to contract myself into an obligation I couldn't fulfill. Being forced to work with them is a complete nightmare, and they have no ethics in their practices.

  Business response

  12/06/2023

  Better Business Bureau
  ***********************************************************************
  
  Attention:****************
  
  Re:     BBB Complaint ID #********
              Company Name: Triton Recovery Group Inc
              Date of Complaint: 11/27/2023
  
  Dear **************:
  
  I am writing in response to the recent complaint filed against Triton Recovery Group Inc (Triton Recovery), as indicated by the BBB Complaint ID #********. We appreciate the opportunity to address and resolve any concerns raised.

  
  Firstly, it's important to clarify that Triton Recovery is a third-party, fully licensed, and bonded commercial collections agency. This complaint arises out of our attempt to collect on a business debt.  The individual who filed the complaint is the office manager at the debtor's company, and we have been in continuous communication with them since the complaint date of 11/27/2023.

  
  We would like to inform the Better Business Bureau that the complaint appears to be based on a misunderstanding. Since the complaint was filed, our office has remained actively engaged with the complainant, and we are pleased to report that a payment was received via bank wire on 12/5/23. This payment has effectively kept the agreement current, and the issue raised in the complaint has been successfully resolved.

  
  We take pride in our commitment to transparency, professionalism, and ethical business practices. Triton Recovery is dedicated to maintaining the highest standards of service, and we regret any inconvenience this matter may have caused.

  
  If you require any additional information or documentation to close this case, please do not hesitate to contact us at ******************************************************** We are more than willing to cooperate with the Better Business Bureau to ensure a complete and accurate understanding of the situation.

  
  Thank you for your attention to this matter, and we trust that this information will lead to the prompt closure of the complaint. We appreciate the Better Business Bureau's role in fostering fair and honest business practices.********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************** Sincerely,
  
  
  ********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************** ******************************, Esq. ********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************** Chief Legal Officer
                                                                                                  Triton Recovery ********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************** **************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************** *****,** 33180
  
                                                                                                  Email: ********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************** Phone:************

• Initial Complaint

  04/28/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  4/7/2023 The amount that's in question is $13,000 (but after 5/1 they will want additional fees)The company committed to one arrangement and in less than 18hrs said that they were going back on the arrangement that they were offering. We were texting and I text them and told them which option I wanted. The next day that option wasn't available and nothing like t was ever offered.The company was trying to resolve until ***************** made it his point to ensure that the deal didn't go through, threatening me and telling me that he will just ask the client to file a lawsuit against me. All along he was making referees to going to litigation or contacting the client were filing and that's why it's important to file this again him and his company. You shouldn't treat people not just any way and changing arrangements and not sticking to your word should account for something so it was important to back that up with a complaint as I explained to him. I never got the impression if I were to tell someone in their company that nothing would have been done anything and this **** have fallen on deaf ears. So if we can come to a resolution great if not we will have to take this further.

  Business response

  05/24/2023

  We have received your inquiry regarding your defaulted debt with the merchant cash advance provided to you by our client. You were provided a reduced payoff offer and a stipulation agreement that was under your balance with no additional fees added. You did not sign the agreement. Then, you proceeded to request new terms and a payment arrangement and still refused to provide updated bank statements, payments or reach an agreement. As per the options we provided you with in your own documentation, we granted you multiple solutions to resolve the debt you owe our client voluntarily.

  This was not resolved, nor were any payments made or an agreement reached. You went back on multiple agreements and changed the terms of the offers presented. Additionally, you committed financial fraud and stopped payments prior to the first payment being posted and wired the funds the following day to your personal accounts. We are still willing to work and resolve this with you. However, we have filed for litigation. If you would like to resolve it prior to the court hearing, we can still assist you.  

  If you would like to resolve this matter, please contact ************.

  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩