Complaints

This profile includes complaints for The Credit Repair Kings LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

The Credit Repair Kings LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  The Credit Repair Kings LLC

  4045 Sheridan Ave # 172 Miami Beach, FL 33140-3665

• 

  The Credit Repair Kings LLC

  15807 Biscayne Blvd STE 211 Aventura, FL 33160-4669

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After recently reviewing my credit report from your company, I noticed several inaccuracies that need to be addressed. The accounts in question are listed below:Company Name: CB/VICSCRT Account #: ****************Balance: $0.00 Under the Fair Credit Reporting Act (15 U.S.C. 1681g), I am formally requesting copies of all documents in your records that were used to verify the accuracy of these accounts. Please provide these documents in your response to this letter.I respectfully ask that you do not reply with a generic statement claiming the accounts have been verified. Instead, I expect to receive the actual records supporting this verification. If no such documentation exists, these disputed accounts should be removed from my credit report immediately, as required under Section 611(a)(5)(A)(i) of the FCRA.Including unverified or inaccurate information on my credit reportand continuing to share it with third partiesunfairly damages both my credit standing and my reputation. I ask that you take this matter seriously and resolve it as soon as possible.

  Business Response

  Date: 03/10/2025

  This is an error we are not the credit agencies we are simply an independent credit consulting company. We have no way any involvement with the credit bureaus. You would have to contact them directly.

• Initial Complaint

  Date:03/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to inform you that a fraudulent account has been opened in my name with CB/Vicscrt. I did not authorize the opening of this account and am a victim of identity theft. Below are the details of the fraudulent ******************************** Name: CB/Vicscrt Opened Date: 04/26/2017 Account Number: *****************High **********************: $637.00 I kindly request that you close this account immediately and remove any negative information associated with it from my credit report. Additionally, I would appreciate confirmation of the accounts closure and any relevant documentation regarding the fraudulent activity.For your reference, I have attached a copy of my Identity Theft Complaint.Thank you for your prompt attention to this matter. I look forward to your swift resolution.

  Business Response

  Date: 03/10/2025

  We appreciate you reaching out regarding this matter. However, it appears there may be a misunderstanding. The Credit Repair Kings LLC is not a creditor or financial institution, and we do not open or manage accounts. If you are disputing a fraudulent account, you will need to contact the credit bureaus (Experian, Equifax, and **********) directly, as well as the creditor associated with the account.
  
  
  To properly address identity theft issues, we recommend:
  1. Filing a dispute with the credit bureaus.
  2. Contacting the creditor that reported the fraudulent account.
  3. Filing an identity theft report with the ************************ (***) at *********************.
  
  
  If you have any additional questions regarding credit repair assistance, feel free to reach out. However, this specific matter is best handled by the appropriate agencies.
  
  
  Best regards,
  Credit Repair Kings LLC
  
  

  Business Response

  Date: 03/10/2025

  We appreciate you reaching out regarding this matter. However, it appears there may be a misunderstanding. The Credit Repair Kings LLC is not a creditor or financial institution, and we do not open or manage accounts. If you are disputing a fraudulent account, you will need to contact the credit bureaus (Experian, Equifax, and **********) directly, as well as the creditor associated with the account.
  
  
  To properly address identity theft issues, we recommend:
  1. Filing a dispute with the credit bureaus.
  2. Contacting the creditor that reported the fraudulent account.
  3. Filing an identity theft report with the ************************ (***) at *********************.
  
  
  If you have any additional questions regarding credit repair assistance, feel free to reach out. However, this specific matter is best handled by the appropriate agencies.
  
  
  Best regards,
  Credit Repair Kings LLC
  

• Initial Complaint

  Date:03/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to inform you that a fraudulent account has been opened in my name with CB/Vicscrt. I did not authorize the opening of this account and am a victim of identity theft. Below are the details of the fraudulent ******************************** Name: CB/Vicscrt Opened Date: 04/26/2017 Account Number: *****************High **********************: $637.00 I kindly request that you close this account immediately and remove any negative information associated with it from my credit report. Additionally, I would appreciate confirmation of the accounts closure and any relevant documentation regarding the fraudulent activity.For your reference, I have attached a copy of my Identity Theft Complaint.Thank you for your prompt attention to this matter. I look forward to your swift resolution.

  Business Response

  Date: 03/10/2025

  
  We appreciate you reaching out regarding this matter. However, it appears there may be a misunderstanding. The Credit Repair Kings LLC is not a creditor or financial institution, and we do not open or manage accounts. If you are disputing a fraudulent account, you will need to contact the credit bureaus (Experian, Equifax, and **********) directly, as well as the creditor associated with the account.
  
  
  To properly address identity theft issues, we recommend:
  1. Filing a dispute with the credit bureaus.
  2. Contacting the creditor that reported the fraudulent account.
  3. Filing an identity theft report with the ************************ (***) at *********************.
  
  
  If you have any additional questions regarding credit repair assistance, feel free to reach out. However, this specific matter is best handled by the appropriate agencies.
  
  
  Best regards,
  Credit Repair Kings LLC
  
  

  Business Response

  Date: 03/10/2025

  
  We appreciate you reaching out regarding this matter. However, it appears there may be a misunderstanding. The Credit Repair Kings LLC is not a creditor or financial institution, and we do not open or manage accounts. If you are disputing a fraudulent account, you will need to contact the credit bureaus (Experian, Equifax, and **********) directly, as well as the creditor associated with the account.
  
  
  To properly address identity theft issues, we recommend:
  1. Filing a dispute with the credit bureaus.
  2. Contacting the creditor that reported the fraudulent account.
  3. Filing an identity theft report with the ************************ (***) at *********************.
  
  
  If you have any additional questions regarding credit repair assistance, feel free to reach out. However, this specific matter is best handled by the appropriate agencies.
  
  
  Best regards,
  Credit Repair Kings LLC
  
  

• Initial Complaint

  Date:06/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Been enrolled in credit repair services since 2021 in that time only inquiries and few accounts have come off my report , the accounts really affecting my credit have not been removed and have been still in dispute under review for past two years ,dont go to this company for credit repair as they dont do well with removing accounts causing major effects to your credit , terrible service have called multiple times relaying accounts being challenged and get told will be sent to our team and worked on

  Business Response

  Date: 06/24/2024

  *******, 

  We are deeply sorry for the negative experience you feel CRK has caused. However, our customer service department has been completely on top of giving you updates every month. Please see attachments for email threads. There has been MANY negative items deleted on your report for accounts such as ******* ************ ************** etc. After many emails, our team has also let you know that your credit monitoring system account has not been up and running, causing a hold on the dispute process. It is in the client agreement that this account must be active during the dispute process in order for the team to continue working on the file. We understand that this progress does take time and it is very urgent to our clients, yet our team has been working diligently and has had many positive results through your credit repair journey. It is important that you understand that once negative items are removed, this does not mean in every case that the credit score rises. There are many factors that weigh in on credit repair and is up to the client to build. 

  Nonetheless, we would love to get back on the same page and figure out how to make this right for you. We have implemented a whole new processing team since your credit monitoring system has been inactive. This means, our team will be able to delete the remaining negative accounts on your report if you re-open your Identity IQ account. Please contact us back at ********************************** if you are interested. On our end, we will make sure to reach out personally to solve this issue. 

   

  Thank you 

• Initial Complaint

  Date:03/14/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing urgently to address the inaccuracies on my credit report caused by the disclosure of my personal information to credit bureaus, resulting in significant financial and emotional distress.Under 15 USC 1681 Section 602, I assert my right to financial privacy and expect my information to be treated confidentially.Furthermore, as per 15 USC 1681 Section 604(a)(2), a consumer reporting agency cannot share account details without my explicit consent, which I have not provided.The discrepancies associated with CB/VICSCRT have negatively impacted my financial standing, requiring immediate correction.Additionally, I stress compliance with 15 USC 1666(b), which prohibits creditors from treating credit card payments as late under specific circumstances.Below are my account details for your reference:Account Number: ****************I urgently request a thorough review of my account, prompt rectification of credit report inaccuracies, and strict adherence to federal laws governing my information.Failure to address these concerns promptly may result in legal action. Your immediate attention to this matter is appreciated.Sincerely,*************************

  Business Response

  Date: 03/14/2024

  This is not a client of ours, and it appears that she is trying to have a collection removed from her credit. We dont report collections; we are not the credit bureau. I think she made a mistake and attached a dispute letter to a company that is not owned by us. We dont own Victoria's ****** (hahaha), as much as I wish we did, but this must be an error.
  

• Initial Complaint

  Date:02/27/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for this company about i think 2 years ago. I was contacted and finally agreed to pay them. I worked with "********". i paid money UPFRONT, cant remember the price. I contact them every so often for updates, with no response. I than reached out asking for a refund because of non communication and no progress on my report. I took into my own hands my disputes through the credit bureaus. I finally got a response where i was told i had to pay like $1200 more or some *********** to get my services started. Once i challenged this, i never heard from them again. I do not recommend. I wish i could get my money back or even the services i paid for, but such is life.

  Business Response

  Date: 02/28/2024

  Hi **********, 

   

  First and foremost, please accept our sincerest apologies for any inconvenience or frustration you may have experienced. Our goal is to provide exceptional service and to assist you in achieving your credit goals effectively. I want to thank you for bringing this issue to our attention. Your satisfaction is our top priority, and we are fully committed to resolving these issues to your utmost satisfaction. We appreciate your patience and understanding as we work diligently to rectify the situation. To ensure that we address your concerns comprehensively, I have personally assigned a dedicated representative to oversee your case. They will be reaching out to you shortly to discuss your specific situation in detail and devise a tailored action plan moving forward. 

  Customer Answer

  Date: 02/28/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************************

  Customer Answer

  Date: 02/28/2024

  can you delete my complaint as it has been resolved

• Initial Complaint

  Date:02/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Like a lot of people I was in need of credit repair * I was contact by a ************************* claiming to be the ** of the company * He stated that it was urgent that I Zelle him $750 to complete what I was looking to accomplish* I then shared my concern because I had been frauded before in the past* **** contacted me via a telephone and assured me a MONEY BACK GUARANTEE if he could accomplish it * So I proceeded * I waited months for ABSOLUTELY NOTHING to happen * I continued to get the run around that offices were moved people were sending me reports and blah blah blah * Nothing was done * Then ********************* went MIA * I have made several attempts to get my money back and there is no response whatsoever * This is your classic fraud company that Ive seen over the years *

  Business Response

  Date: 02/19/2024

  First and foremost, we want to express our sincere apologies for any inconvenience or frustration the client may have experienced in the credit repair journey with us. We take concerns seriously and are committed to resolving them promptly. We understand the importance of our clients financial well-being and the impact that a satisfactory credit repair process can have on life. Please allow us to address all of the concerns:
  

  Timely Progress Updates: We acknowledge the importance of keeping the client informed about the progress of credit repair. We are actively working on improving our communication channels, and moving forward, the client can expect more frequent and detailed updates on the status of the case.

  Resolution Timelines: We understand the urgency of resolving credit issues, and we appreciate the client's patience. Our team is implementing measures to expedite the resolution process without compromising the quality of our services. Rest assured, we are committed to delivering results as efficiently as possible.
  

  Customer Support: We apologize if the client felt that our customer support was not up to par. We are investing in additional training for our support team to ensure that they can assist clients more effectively and provide the guidance they need throughout the credit repair process.
  

  We want to assure you that the client's satisfaction is our top priority, and we are taking immediate steps to address the issues raised.For further concerns or specific details, please do not hesitate to reach out to me directly at ********************************** or **********. **** does not work with the company any longer and we want to make things right! 

  
  To the client directly: Thank you for bringing these matters to our attention. We value your trust, and we are committed to making your credit repair experience with us a positive and successful one.

• Initial Complaint

  Date:02/04/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid up to $700 and nothing was done to my credit.. called to get updates every month and promised we will send this to a special operations team.. well they should have been doing this all along.. I cancelled and wanting money back. I did get 299 back but the rest no. Due to inquiries on my credit. When talking to them they promised the world

  Business Response

  Date: 02/19/2024

  **DISCLAIMER: THIS CLIENT FILED A BBB COMPLAINT TWICE UPON THE SAME ISSUE** We are terribly sorry to hear about the inconvenience that this may have caused our client, but we assure we did everything on our end to help him. As you can see from the first attachment provided, he started with us in September of 2023, with 3 derogatory items in total. (1 on TransUnion and 2 on Experian) He started with 16 inquiries on TransUnion, 14 on Experian and 1 on Equifax). Our processing team has been doing their best to remove the negative accounts that he started with, according to the client agreement that the customer received once starting the program with us. The client agreement also states and the client was told verbally that: IT WILL SLOW DOWN THE PROCESS AND EFFECT THE PROCESSING OF DISPUTES IF THE CREDIT IS RAN DURING THE **** OF DISPUTES. That information has been provided to ************************* many times. Now, fast forward to today, he has a total of 3 negative accounts on TranUnion, and 5 on Experian. He now has 20 inquiries on TransUnion, 25 on Experian and 9 on Equifax. In result, this holts our team from being able to impact positive changes to his report. ***** has gone against Credit Repair Kings guidelines during the processing of disputes, and this is why he hasn't seen drastic results. We still refunded him his initial payment of $299. Unfortunately, the remaining $400 from the months spent with us will not be refunded due to the work done and because the credit was ran multiple times by the client during the process. We are sincerely sorry and will continue to do whatever we can to help *****'s credit even since we have stopped receiving payments. 

• Initial Complaint

  Date:11/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted The credit repair kings to fix my credit they promised within months in would have results and a higher score they asked me to Zelle the money upfront and they would start working immediately I got no calls no updates for months ! I texted and called and called and nothing. They told when they got into the office they would call me and then would not respond to me for weeks I asked for a refund no answer still not one person has reached out or shown or off that they even worked on my credit

  Business Response

  Date: 11/04/2023

  Hello, we will contact the customer immediate and see exactly what the issue is. This is the first time I heard of this issue. I will make sure this is addressed immediately 

  Business Response

  Date: 11/30/2023

  Dear Client, 

  I am very sorry to hear about your experience and hope we can resolve this issue immediately. I have done research on your file and have seen that there has indeed been over 50 negative items deleted off of the report, yet this does not make up for the lack of communication on our end. Although, I assure you there has been efforts made. In the start of the credit repair process, you received the client portal log-in information. With this client-access, you are able to see which items are being disputed and what items have been removed throughout the whole process. Therefore, you won't be in the dark when it comes to your credit. ****, our customer service specialist, also emailed you multiple times in regards to your file. In this case, the last email sent was in regards to your Smart Credit account. This is the ********************** monitoring system we need access to in order to work on the report further. According to our records, there was no response from you. We want to make this right and make sure your credit is taken care of even more. The office manager will reach out to you personally. This way you will have contact with her, and make sure you get text response if that is your desired form of communication.  

  Thank you

  ** I am unable to upload attachments at this time, I believe something may be wrong with the website. I do have attachments ready if needed **

  Customer Answer

  Date: 11/30/2023

   
  Complaint: 20825394
  
  I am rejecting this response because: after reaching out to owner personally and constantly messaging the guy who took my payment no work was done on my credit  no one messaged me back or emailed regarding the matter I want my 750$ back that i paid upfront in full to the company! 
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 12/04/2023

  After speaking to the client, we have cleared up a few things. The salesperson she was texting is not with the company any longer. She also states that she did not receive the emails that were sent when first signing up for the program, the progress report, OR the message asking to reinstate her Smart Credit account. I have attached photo's of the email and dates that out customer service agent sent out to the client. Although we discussed this issue, the client is expecting at least a partial refund even after 50+ negative items were deleted off of the report. It is promised that the refund request will be discussed and will try our best to make things right for our client and her husband. 

  Customer Answer

  Date: 12/06/2023

   
  Complaint: 20825394
  
  I am rejecting this response because:after looking through the email address provided my husband and I looked through the spam and other folders and found no emails from *** the fact that it took this long (more than 3 months)  for the company to respond to all the text and previous complaints we will not stop until a refund is given also considering the fact that many people have had the same exact issue with this same company says a lot about how they run this business it wasnt until we reported this company to the BBB that we finally got any response a call after soo many months during that whole time they could have reached out to us but did not via text a phone call but they didnt we are very unsatisfied with the practice of this company and find it fair that a refund is due then and only then will we be satisfied after all this mess 

  Sincerely,
  
  *********************************

  Business Response

  Date: 12/07/2023

  This here shows, an email sent in JULY stating all items that have been removed. Our team worked hard to get our clients results. We feel that email is a perfect form of communication and multiple emails were sent. I do not believe that they did not receive our emails. Thank you. 

• Initial Complaint

  Date:07/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I HAD SOME MISTAKES IN MY CREDIT I CHECKED IF A COMPANY COULD HELP ME TO FIX AND REMOVE THE MISTAKES IN MY CREDIT PROFILE SO I CALLED THIS COMPANY AND AFTER REQUESTING A QUOTE FROM THEM THEY CALLED ME AND DEMANDED $1.600.00 FOR THE WORK DONE IN 45 ***S . THE PERSON CALLED ME ONLY THE *** THAT I PAID THE MONEY BY ***** . IM HERE AFTER 3 MONTHS I DONT HAVE ANY RESPONSE FROM THIS BUSINESS . I TEXT THEM FOR A REFUND OR TO FINISH THE *** THAT I HAVE PAID FOR BUT NOTHING. PLEASE TAKE AN ACTION AGAINST THIS COMPANY AS I HAVE SEEN THE REVIEW AND THERE ARE PLENTY OF PEOPLE LIKE ME OUT THERE.

  Business Response

  Date: 09/19/2023

  The customer has achieved great success and results while working with us. However, they must realize that it took years to damage their credit and they cannot expect it to be fixed overnight. We always set reasonable expectations, which is typically anywhere from 90 to 180 days.

  Business Response

  Date: 09/19/2023

  The customer has achieved great success and results while working with us. However, they must realize that it took years to damage their credit and they cannot expect it to be fixed overnight. We always set reasonable expectations, which is typically anywhere from 90 to 180 days.

   

  It's not fair that client Is using the BBB to receive money back from us like strong arming us after all the hard work we are doing from them and providing them credit education