ComplaintsforCEO Creative Inc.
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Complaint Details
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Initial Complaint
02/13/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
This company refuses to close my account and refund my money. I feel bullied and harassed after being very clear that I did not want to do business.Business response
02/13/2024
Customer *************************** received his order Order #******, and both packages , and reaches out after he received, to cancel membership, and purchase. Our CS team politely explained that we sent her a confirmation email with the tracking details as soon as her order was shipped.Invoice due date was adjusted, since we separately sent two packages. Due date was on 02/10/24, and her invoice is in past due.Customer received order. Fraudulent claims by this customer.
Customer response
03/01/2024
Complaint: 21285128
I am rejecting this response because: the fact that you proved to be a scam operation when I told you to cancel account and you still shipped out product and lied and said you had informed me prior though there was no email sent until the day I asked for the account to be closed. So you are attempting to entrap me and call it fraud. Youre really a scum of a business and I want this on record to send to the credit reporting agencies and to consumer affairs. I dont owe you nothing and I want my money back. Your business is an entire scam and the emails prove just that. The only fraud here is YOU!
Sincerely,
***************************Customer response
03/12/2024
I never received anything and I told you before shipping to cancel my account they are a whole scam and forced me into a contract I never agreed to and kept my money and then reported to the credit bureaus. Then they attempted to block my email so I could not respond to their lies and scam. NEVER DO BUSINESS WITH THEM. Stop sending me email since you blocked my email to send. You must be crazy. I dont owe you anything and I will be sending this to ***********.Initial Complaint
08/16/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
Date of Transaction: June 13, 2023 Amount of money paid: $100.78 Provided: Purchase of a small drone was purchased and shipped to me Nature of Dispute: Drove was defective. Upon liftoff, the drone would immediately flies to the side and slams into walls (if inside) and into objects outside or just takes off. This drone was completely useless to me. I tried to see if I could get it working for a week but could not get it to cooperate. 1 week later I contacted the company to get a refund (June 20, 2023). There was a lot of back and forth and they did not want to give me a refund and didn't want me to send it back. They told me they do not do refunds. I finally got them to accept my return and give me a credit on my account and shipped them the drone and extra battery pack that I purchased with it back on July 10, 2023. I also provided them the tracking number and they verified that they received it on July 14, 2023.They will not give me any updates other than it has been escalated to higher managers of departments and no refunds/credits have been issues after nearly 8 weeks. I even spent around $15.00 of my own money to ship it back to them.This has been a horrible experience for me. I paid for a defective product and sent it back to them... and have nothing to show for my $115.00. I am not sure if anything can be done here.Order Information:Issued: Jun. 13th Status: complete Invoice: Order #****** Totals: Credit Card: $100.78 My Account: #***********Business response
08/21/2023
Thank you so much for contacting us with this issue . A Credit has been issues to **********************' account. Unfortunately, his return order was misplaced . With strict terms , we need to ensure that the items returned are in the original packing . When a customer is returning for a non working item we need to inspect item and test . I have waived those terms and issued a credit for his entire order . I apologize for our tardiness in creating this return credit . I will personally work with my team to ensure this never happens again . We are grateful for the feedback and take our customers concerns seriously . Please let Mr. *************** know he can contact me anytime with questions or concerns @ *********************************Customer response
08/27/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
05/18/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Im using this company for business credit Net 30 accounts. I called them to pay my invoice. **** stated I didnt have an account with them. I have made several purchases with them. I paid them in full each time. Now I received an email stating that Im late, when **** refused to take my payment. He hung up on me when I asked to speak to ******. Shes nice and professional. Dealing with ****, you have to repeat everything 3 times. I speak clear English. Born and raised in **********. Now Im requesting them to cancel my invoice and not report me late when I tried to pay. This is crazy unprofessional. I would like to part my ways with no more payments and not be late. Thank you!Business response
06/05/2023
Thank you very much for reaching out . The customers account has not been reported late . We have satisfied all of ***************************** requests.Initial Complaint
05/16/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I signed up for a net 30 account for my business. I was told by them they would be reporting my account for business credit. I called Nav & Dun. They both stated they never received any reports from them. I purchased several items from them for a few months. They never reported my on time payments. This was a total waste of money. I trusted them. **** was unprofessional and would ask questions over and over again. It seem he was having problems finding me in the system. When I spoke to ******, she would find my information fast. I called them on Monday and was told he couldnt find my account. They took my money and delivered my items to my business address, but they cant find my information?? This is weird. I would like for them to do what they promised. They need more people to work. It takes time a while to answer the phone. I would never use this company again. Beware!Business response
05/17/2023
We care deeply about our customer experience. Addressing all of Ms. ************ concerns is important to us. As told to ************, we do not report to D&B or NAV. In statements made by our customer service associates **************** account will be reported to our reporting agencies 45 - 60 days from date of order . All of **************** orders have been sent and delivered to the address provided her. As of today, ************ has 2 paid invoices , 2 unpaid invoices, one is past due. I assure ************ that her account will be reported as per our terms in our company and in the timeframe mentioned above. I will be personally working and improving issues with our **************** Team and apologize for any frustration they may have caused. Please have ************ contact me directly if she has any questions.
***************************
The Ceo Creative
Initial Complaint
04/18/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I created an account and was approved for a line of credit. I became late with the payment. When I received an inquiry from Nav.com about a late payment I called nav they instructed me to contact CEO creative. i then called CEO Creative on 4/5 to settle the late payment. CEO creative representatives began to deny me a supervisor, they constantly hung up on me, told me they can not give me any information on my own account, but send my information to someone else in order for me to get the notification. they are forcing me into **** and will not allow me to pay on my account. When asking for corporate information to email them, when asking what is the next step is once a customer is not getting any help or results on the matter I would be hung up on. The amount for all this in question is $150. I am a New business owner and I completely am confused about why am i being treated like this. I take full responsibility for being late but am trying to rectify the matter and is being treated maliciously. when I called I was asked my name I gave ******************************* the rep addressed me by my middle name on my recorded business lines they still have my account in front of them I know this because they call me *******, not *******, and I didn't give them my middle name so I don't understand why they are mistreating me and my business. I have sent an email to speak to someone no correspondence so I kept calling in they must be tired of me trying to help myself, my business my credit and they start to get ***** the more I called in the last call was today 4/10/23 I need help and don't know what to do all I'm trying to do is pay what I owe and be done without any negative problems. They hide the address and supervisor they are allowed to violate rights over the phone please help me. I'm not a bad person I truly don't understand. THANK YOU! For taking the time and submitting my requests.Business response
05/17/2023
Thank you for bringing these issues to our attention. We value our customers feedback and concerns. We apologize for any inconvenience this may have caused *********************
As part of our terms and conditions, we fully disclose our rights to cancel an unpaid account and report accounts for non payment. In this situation, ************************ account was past due for 5 months even though many attempts were made to collect payment. To rectify the situation, I emailed and sent a direct invoice to ******************** on 5/17/23 for her to pay her past due invoice. I apologize for the lack of support she felt from our team and will take her concerns to our customer service manager. Please have ******************** contact me at anytime if she has any further questions or concerns.***************************
The Ceo Creative
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Customer Complaints Summary
5 total complaints in the last 3 years.
2 complaints closed in the last 12 months.