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ComplaintsforHouston’s Restaurant
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Complaint Details
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Initial Complaint
09/06/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Date August 26, 2023 ****pm General Manager requested that I pay more for the tip. The bill was $86.00 spilt between two people . I gave the waitress $10 in cash before the actual credit card receipt came out. Didnt want to make a scene. Paid additional $10.00 on my credit card and the other party paid a tip as well. I want a refund.Business response
09/20/2023
Please see attached letter in response to claim.Customer response
09/20/2023
Complaint: 20561019
I am rejecting this response because:The issue was not about the time spend in their dining room., neither about them being in business for 40 years. No mention about the rudeness of their general managers. We were escorted to a smoking area if we plan to remind in the restaurant, not a seat at the bar. I enjoy the company of my guest, not the rudeness or disrespect of their staff. At least, they should return my tip of $20,00 because the service was opprobrium. After, filing the complaint the restaurant told the guest I was with that she was banned from restaurant. She has been a patron over twenty years. I guess this is acceptable behavior for a business that have been in operation for over 40 years. No regard to their customers. I assume customers are not always right in their customer service polices. I want a refund of my tip. Tipping is not a law, especially for poor service.
*************************Customer response
10/16/2023
I want my $20 back for poor system . What can I do next to get the business to response my request. They never reached out to me .
Customer Service doesnt matter to them for sure.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.