ComplaintsforStingray Chevrolet Bartow, LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
I took my 03 ***** Tahoe to ***** because my security light wouldn't go off and my truck wouldn't crank. I spoke with ***** at Bartow Stingray Chevrolet she advised me that the stater was burnt out, I asked her if I went and bought my own form a nearby auto parts store would they be able to use the starter and she said yes. After dropping the new starter off ***** called me and said that the mechanic didn't want to use the one I bought but instead offered to sell me one they had and she guaranteed that theirs would work, but it didn't. After their starter didn't work I decided to take my truck elsewhere and asked them for the bill that I owed. ***** replied that the total was over $900. I asked them why it was so high she explained that the replacement of the starter was over $300, so I asked to take the starter off of my truck because I have one in the back seat, they charged me $170 for the removal of the starter. I did not leave their property with any of their parts. Also, that charged me $135 for a diagnosis which was impossible because my truck's computer wouldn't work because of a wire that was burnt out behind the dashboard. After paying over $700, I also had to get my truck towed because it still did not crank. The responsible shop for fixing my truck is Chets Auto Repair for the price of $450 and my truck has been running great since.Business response
04/04/2024
On 3/6/2023 The starter was replaced by Stingray Chevrolet but customer chose to have the starter removed because the vehicle had further starting problems that needed to be addressed.
On 11/28/23 Based on customers notes Chet's auto repair replaced the starter on the vehicle along with ignition switch.
Starter replacement was deemed necessary by Stingray Chevrolet and Chet's auto service.
Customer response
04/05/2024
In between the time I left the Bartow Chevrolet and Chet's Auto Repair my truck was at Shade Tree Mechanic of Bartow off US 17 for 7 months. The mechanic could not find out what the problem and only charged me $75 for the tow because he couldn't figure out the problem, that's honest. I was charged for a diagnosis that was impossible because the wire that goes to my computer was fried. The $732.00 bill that I recieved was said to be labor on the receipt was ridiculous if I did not purchase any parts.Customer response
04/15/2024
Complaint: 21459127
I am rejecting this response because: I was over charged for the labor and charged for a diagnosis that was impossible to have a read because the wire to my computer was fried. I deserve a refund because my truck was in the exact same condition before and after and I would like my money back.
Sincerely,
*********************Initial Complaint
10/28/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Bought a used 2017 Nissan truck from here. Told them about the issue with antenna and they said they would fix it. Well they didn't and claims we broke it which we did not. We were wanting the original antenna on the truck not the cheap plastic rubber one. They gave us the original one and we went to change it out and it's missing a piece we told them and they will not replace. Customer service was rude with me.Business response
11/22/2021
Business Response /* (1000, 5, 2021/11/05) */ In regards to anything promised from us as a dealer, it goes on a form labeled "WE OWE". We have this form signed by the customer in every deal, even if there is nothing promised. The deal in question has a we owe stating we would fix air conditioning noise only, which we did. Fixing the air conditioner was the only agreed upon repair between the dealership and the customer, which the customer signed off on. Regarding the antenna, it had an aftermarket one on it when they bought the truck, which we told them if we could get original from previous customer we would. Keep in mind the aftermarket Antenna was working. We were able to get the factory Antenna about a week later and give it to the customer to switch out themselves. Timothy admitted to our service writer that a part broke while he was installing it. Again, the only thing promised was fixing the AC noise. AS far as being rude,******** is the one that abruptly ended the conversation with the sales person. Please see attached "WE OWE" form.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.