Business ProfileforBluefly.com, LLC
At-a-glance
Related Categories
Business Details
- Location of This Business
- 1124 Kane Concourse, Bay Harbor Islands, FL 33154-2013
- BBB File Opened:
- 12/17/2019
- Type of Entity:
- Limited Liability Company (LLC)
- Business Management
- Mr. Shlomi Ben Shmuel, Managing Member
- Contact Information
Principal
- Mr. Shlomi Ben Shmuel, Managing Member
Customer Contact
- Mr. Shlomi Ben Shmuel, Managing Member
- Additional Contact Information
Email Addresses
- Primary
Customer Complaints
41 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
08/22/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Customer Reviews
13 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Trish R
1 star08/05/2024
Bluefly.com, LLC Response
08/07/2024
Thank you for taking the time to post this review and to provide feedback of our company and our customer service. And our apologies for the issue with your order but since you were making a claim that your package was missing items, a claim needed to be filed with the courier and since you advised the package appeared to have been tampered with, we politely requested images showing the tampering but you refused to comply.
Instead, you threatened us with a chargeback, which is never the best path towards a positive resolution, especially since we advised you that we were working with the vendor on a resolution for you.
Regardless, we issued you a refund on May 14th, 2024 for the items you claim were missing even though you did not provide any proof the package was tampered with or proof items were missing from your shipment.
And you may view not getting your way when you demand something as poor customer service but you should not fault us, or our vendor, because you refused to provide a picture of the package you claim was tampered with and supposedly missing items.
Again, we thank you for the feedback as we are always looking for ways to improve our customer experience. And we welcome any of our customers to reach out to us any time with any questions, comments or concerns as we are always happy to assist our customers!
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.