ComplaintsforBates Exterminating
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Complaint Details
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Initial Complaint
12/14/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
10/26/2023 I contacted Bates Exterminating about an urgent ant problem in my home. The receptionist said shed have my technician call me.10/30/2023 (early in the day)Since I never received a call back, I called and spoke to the representative again. She stated that my technician had been contacted. She said shed have him contact me right away. I stated that I was unsure that I wanted my technician to do the work since he hadnt yet contacted me. I also mentioned that my technician looked very sketchy when he last serviced outside my home.10/31/2023 (late in the day)Since I still had not received contact from my technician, I called and spoke to the representative again. I told her that Id like to cancel my service contract with **********************, since I was not receiving requested services. I told her that I was very upset with their customer service. She said I couldnt cancel my services, since I was paid up through 04/24/2024. Then I said that all I want is to have the interior of my home sprayed for ants. I stated to just forget what I said about the technician and make arrangements to spray my home. The receptionist said they wouldnt service my home until I spoke with Mr. ********************** about my grievances. I said Id be happy to to speak with him and asked if I could talk to him right then. She said that hed have to contact me. I asked if he would contact me that day, or soon, and she didnt answer.12/13/2023 I still have not received a call back from Mr. **********************. Ive been waiting 47 days! I think this is very unprofessional. I would like to cancel my contract and received reimbursement of the cost of my payment for my contact from 10/26 through the time this complaint is remedied. Apologies from the angry receptionist and Mr. ********************** would also be appreciated.Business response
12/18/2023
December 14, 2023
I am very sorry that we did not ************ enough to your request for service.
Our service technician ***** called ****************** and serviced the home today. He met with ****************** and treated for the ant problem. There are no more ants.
We have been servicing *********************** home since April 1,2021 without one complaint and will continue to treat their home for lawn and pest controls services.Sincerely -
************** Bates, President
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Contact Information
Business hours
Today,8:00 AM - 12:00 PM
MMonday | 7:00 AM - 7:00 PM |
---|---|
TTuesday | 7:00 AM - 7:00 PM |
WWednesday | 7:00 AM - 7:00 PM |
ThThursday | 7:00 AM - 7:00 PM |
FFriday | 7:00 AM - 7:00 PM |
SaSaturday | 8:00 AM - 12:00 PM |
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.