ComplaintsforQuality First Roofing, LLC
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Complaint Details
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Initial Complaint
12/16/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
They put on material in the contract did not use material and will not deduct it off the bill, On the website give you a veteran discount and they did not offer that upfrontBusiness response
01/25/2022
Business Response /* (1000, 5, 2021/12/21) */ This has been resolved. We DID NOT charge for wood that we didn't use and I have agreed to give Mr. ********** the Veteran discount after the fact. Our salesman did not ask upfront, but we do honor that discount regardless. I happily applied it even after Mr. ********** illegally cancelled his first payment by contract. He has since brought in another check with the discount applied and we agreed on this resolution. I have attached his invoice showing the discount. Consumer Response /* (3000, 7, 2021/12/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) If you read Line 6 It states that two sheets of plywood and 20 feet of other wood is included in the price of the contract. They did not use any of the lumber so if the price is included in the contract I feel that there should be a refund on the lumber. To me that sounds like a shady business dealing include the lumber not use it and will not discount it off the contract! And they keep saying that the lumber is free. There is nothing free in this world...... Complaint Response Date bumped because: Holiday Business Response /* (4000, 11, 2022/01/04) */ No Idea what customer expects. You can say "nothing in this world is free" all you want, but our first 2 sheets of plywood and 20' of other wood are FREE and so are refills at Applebees. Some things are free. He paid his bill and agreed at the time to the discount shown on the invoice I uploaded. We did over 500 roofs this year and everyone else has understood this concept. I will not refund any money based on his OWN interpretation of the contract after explaining many, many times. We have never and will never charge anyone fees for unused wood. We have even agreed to this as you see on the invoice and him coming to office and paying the bill. All this after his first and second check bounced.We have had to start legal action against Mr. **********
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Contact Information
Business hours
Today,8:00 AM - 5:00 PM
MMonday | 8:00 AM - 5:00 PM |
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TTuesday | 8:00 AM - 5:00 PM |
WWednesday | 8:00 AM - 5:00 PM |
ThThursday | 8:00 AM - 5:00 PM |
FFriday | 8:00 AM - 5:00 PM |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.