Business ProfileforTap 2 Open, LLC

This is the worst company to do business with. They do not have an actual customer service division, or an accounting division, and should not be trusted to do any sort of business with them. Their systems fail, they will shut off your system, and they will argue with you or try to talk down to you instead of assisting and solve issues. We had our business listed with a competitor as the account holder and the main point of contact. We never received the invoices going to the correct place. And when we tried to pay they won't accept payment or send invoices that make sense to monthly charges. They are a huge liability and should be shut down

*******. We have 24 hour support reachable by option 2. Our accounting department is option 3. Our main number is listed on our website: ************ ******.

Your account was suspended due to non-payment. In 2022 there was a period of non-payment from March to August. After a service disconnect in August due to non-payment you made a single payment and then no payments were made until again your account was suspended in December 2022. 

Our accounting department called the main number of ************* several times in August 2022 to indicate that we had not received payment for several months and service was going to be disconnected. We left messages with the front desk on your main number *************) indicating so. Additionally a final service disconnect notice was sent to both e-mail addresses on file - one of which is the e-mail address publicly listed on your website *********************** We confirmed this e-mail as accepted by your e-mail servers on Dec 19 16:40:55. Again - no response whatsoever. Not a single call to our support or accounting department.

Payment never arrived so your service was turned off at the time in the disconnect notice. This is just as any service provider (such as the electric company or water company) would do for non-payment. Furthermore we attempted to contact you numerous times and give you a chance to make payment without even a late fee. 

In August 2022 your service was disconnected for non-payment. You then called us indicating you would make payment and that you had not received the invoices (or our messages left with the front desk). We restored your service on good faith and you indicated that invoices should be sent to an additional e-mail address (the front desk) which you insisted you check. That additional e-mail address for invoices as added on that phone call. We verified with our e-mail server that the invoices were received every time by your e-mail server (hosted by ******** If you wish to change your billing e-mail all you have to do is call our main number and talk to support - 24/7. Did you call? 

Additionally one of our account representatives reached out to you by e-mail on November 22nd, 2022. To which you replied you didn't know how to schedule automatic payments with your bank and needed assistance. You should call your bank if you are confused by their automatic bill pay system, we can't help you with setting up your bank's auto bill pay. So you were aware of the delinquency in payment as of November. Did you attempt to rectify it or make payment? 

Finally, as for accepting payment - we do accept payment. Your last payment was on August 15th. We left the service going with an overdue balance until December 22nd. No payment was sent despite several e-mails and phone calls. Did we ever refuse a payment? In what way do we refuse payment? 

All logs and e-mails are available if necessary.

 

Some additional points: When service was disconnected The LAB Miami immediately reached out and contacted our customer support by phone on the 23rd of December at 10:49 (despite the claim as to having no customer service). Their service is currently active on good faith that they will pay.

I am also confused by the statement "We had our business listed with a competitor as the account holder..." The contact info we have on file is the same as listed on their website which also lists their physical address. We have equipment on site and GPS coordinate logs in our system that match that physical address. So I fail to understand what ******* means by this. Additionally our web interface has an automated mechanism where she could update her account info under "Preferences." We can verify she can log in because when the account was suspended (and thus login was disabled) The LAB Miami reached out immediately.