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Complaint Details
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Initial Complaint
08/17/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
Beyond disappointed. These guys are holding me to the full-year subscription and will not let me out. I simply do not wish to use their services, and they laughingly offered for me to pay the rest of the year up front, or keep the monthly payments.Very disappointed that they won't let me out of my subscription upon request. I'm sure if they do not want me to work with them, they would have some type of clause that allows them to cancel if they wanted.Business response
08/28/2023
Good afternoon,
Please review the latest communication with our client, which we have attached for your convenience. Botach Tactical has been a valued client of PartsBase for the past 13 years, and we are committed to maintaining a strong business relationship with them. The attached email highlights a misunderstanding on the client's part, and we are happy to do what we can to accommodate their needs.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.