ComplaintsforSky Auto Finance
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Complaint Details
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Initial Complaint
05/14/2024
- Complaint Type:
- Order Issues
- Status:
- BBB unable to locate business
My name is ****** the owner of Diamond Cut Autos in *************** ** We took a vehicle in on trade the vehicle had a title loan on it, From the finance company known as Sky Auto Finance the lien was paid in full on 04/25/2024 (letter attached) the lien still has not been released to date we have contacted the finance company multiple times they say they are working on it however an electronic lien is released within in days we are coming up on 20 days and the lien still has not been released please help us resolve this matterBusiness response
06/11/2024
This was emailed twice to Ms. ******* G. Please see attached our Response.
Business response
06/11/2024
This shows the Release of lien from ******* ELT.Initial Complaint
11/22/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
I HAD A TITLE LOAN WITH THIS COMPANY AND PAID ALL OF MY FEES. THE ***** FEES EQUALS THE FULL LOAN AND INTEREST. AFTER SUBMITTING MY FINAL PAYMENT I WAS TOLD I STILL OWED OVER $600 FOR A VDC PAYMENT WHICH WAS ALREADY INCLUDED IN MY LOAN AMOUNT HOWEVER WHILE BEING SICVK AND OUT OF WORK THE COMPANY ACCEPTED $300.00 FROM ME SAYING THIS AMOUNT WAS FOR THE **** AFTER CAREFULLY REVIEWING MY RECIEPTS AND GOING BACK OVER MY LOAN CONTRACT I REALIZED THEY WERE PAID IN FULL. I WAS TOLD A "FAVOR" WAS DONE FOR ME BY CLOSING OUT THE LOAN AND NOW I HAVE NO LIEN HOLD. ONE DAY I CALLED AND WAS TOLD BY A REPRESENTATIVE THAT I WAS OWED $190.81. THIS INFORMATION WAS NEVER TOLD TO ME BUT IF YOU REVIEW MY PAYMENT CYCLE ALL PAYMENTS WERE MADE DOWN TO THE DOLLAR. LOOKING AT THE RECIEPT BEFOR MY FINAL PAYMENT THE BREAKDOWN IS THERE. I HAVE BEEN CALLING ALL WEEK AND I KEEP GETTING TOLD THERE IS NO SUPERVISOR AVAILABLE, I HAVE TO EMAIL THEM MY PROOF THAT I OVER PAID YET THEY DID ME WRONG. I WAS TALKED DOWN TO LIKE I WAS A CHILD AND I AM NOW OVER IT. THEY WILL THREATEN TO REPO YOUR CAR IF YOU DONT PAY THE LOAN AND CALL NON STOP BUT WHEN THE ***** IS ON THAT END THEY DONT WANT TO SPEAK. I WANT MY MONEY NOW NOT IN 7 BUSINESS DAYS BECAUSE THEY SNAG THAT MONEY FROM CLIENTS ASAP WHEN YOU CALL WITH YOUR BANK CARD. I WILL NEVER DO BUSINESS AGAIN WITH THEM AFTER THE DEMEANOR I ENCOUNTERED TODAY AND BECAUSE THEY DID WRONG. I READ REVIEWS ABOUT THIS HAPPENING TO OTHER CLIENTS AND I HAD NO REAL ISSUE UNTIL NOW. I WANT THEM TO PAY ME AND REMOVE MY INFO FROM THE DATABASE THEY HAVE. I AM INCLUDING MY CONTRACT AND PROOF OF MY PAYMENT CYCLE.Customer response
11/29/2023
Paid in full. ThanksBusiness response
12/20/2023
Please see the attached response.
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.