Share
Business ProfileforTotal Warranty Services
At-a-glance
Customer Complaints
71 complaints closed in last 3 years
23 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Overview
Products & Services
Business Details
This is a multi-location business.
- Location of This Business
- PO Box 810187, Boca Raton, FL 33481-0187
- BBB File Opened:
- 1/2/2013
- Years in Business:
- 14
- Business Started:
- 5/6/2010
- Business Incorporated:
- 5/6/2010
- Accredited Since:
- 11/22/2018
- Type of Entity:
- Corporation
- Alternate Business Name
- Total Warranty Services Inc
- Additional Contact Information
Fax Numbers
- (561) 537-7215Primary Fax
Email Addresses
- Primary
Website Addresses
- (561) 537-7215
Customer Complaints
71 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
06/05/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
Customer Reviews
50 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Nathan G
06/12/2024
Total Warranty Services Response
06/13/2024
This initial call lasted for 16:05 in total. In that time our adjuster was able to set up this repair facilities profile, build the estimate for repair, and add all other pertinent information required for claim review.
For quality assurance we have reviewed this phone call and found our adjuster was friendly and professional throughout the entire call.
This claim was authorized on this initial call and our adjuster sent ****** an email while on the phone that contained totals and instructions on how to submit for payment.
At no time during this call was a fee for credit card processing discussed with our adjuster. Our contracts do not provide coverage for fees that are added on for the use of a credit card.
Due to the tax laws in this state, repairs that are covered on *************** Contracts are tax exempt.
A claims supervisor has spoken to ****** about this claim and the concerns he had about our process. We were able to discuss our process and these laws and reach an understanding and a resolution.
We apologize for any miscommunication that *** have taken place on this call and look forward to working with ****** again on future claims should the need arise.
Kind Regards,
Total Warranty Services
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.