ComplaintsforSBLA, Inc
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Complaint Details
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Initial Complaint
08/22/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
Ordered an eye wand from SBLA. Was dissatisfied with the product (produced unpleasant stinging) and product dispenser (roller too big, product leaked out everywhere) and filed for a return. Was sent a confirmation email "Please return your item(s) by Jun 29th, 2023" with return label. I mailed back the product with original packaging via **** **** **** **** **** 2018 76 which was received June 20, 2023. I have not received the refund requested. I emailed **************************************** on July 26th "You received my return on June 20, but I have not yet received a refund. The order # is ******" I have not received any reply from the business. My total refund should be $84.96 (see attachment) Thank you for your assistance.Business response
08/23/2023
Hi there,
Your refund has been processed.
Please see your separate refund notification for details.Normally it can take financial institutions anywhere from **** business days to process your funds back to your original method of payment.
Please let us know if you have any questions.
Customer response
08/23/2023
8/23/23 Thank you so much for your help. SBLA issued the refund owed today. The matter is now resolved.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.