ComplaintsforKoutoulas & Relis LLC
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Complaint Details
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Initial Complaint
03/20/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
I filed my tax return with Taxslayer online,but it was rejected so I called the irs phone number and talked to a ***************************** and gave her my information and she filed my return my refund was 750,but I only received 360,I called the irs again and they said that they sent 750,so I try to call ***************************** twice and haven't heard anything back from her. I need to know what happened to my money.Business response
03/21/2023
The complainant is not a client of our firm, Koutoulas & Relis, LLC, located in **********, **. This is a case of mistaken identity. Our firm operates a website called AmericanTaxHelp.com for our clients around the world and another firm has used that name (which we have sent a cease and desist letter) Their website is Americantaxhelp.net and we receive many mistaken inquiries for them. The fraudulent party appears to be a wholly internet based business with no office location. We suggest you report them directly to the *** for their fraudulent business practices as we have been unable to stop them from using our name.
We're happy to provide any additional help we can.
***********************
Partner
Koutoulas & Relis, LLC
Customer response
03/21/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.