ComplaintsforRed Violet, Inc.

• Initial Complaint

  02/02/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  Red Violet (FOREWARN) is reporting inaccurate criminal background information on me. Through my attorney ************************* we have provided this firm with court verified paperwork disputing the validity of the information they are databasing. They are posting information that is inaccurate and harmful to my reputation.

• Initial Complaint

  01/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This company just gave free access to everyone in our ******************* so all realtors (and countless others) have access to this database. When I checked my own record, it is showing traffic tickets from 5-7 years ago and a bankruptcy from **** that is not accurate. None of these things should be shown on any legitimate and complaint credit report and this false information will negatively affect my business and reputation. I want to opt out of this database and intend to file a complaint with the ************************ and hire an attorney if necessary.

  Business response

  01/22/2024

  This Compliant contains false or inaccurate information.
  
  FOREWARN is only made available to our credentialed business subscribers who contractually attest that they will use our service solely for purposes of identity verification, fraud prevention,and protection of their safety in connection with their business. FOREWARNs subscribers are contractually prohibited from making any information pertaining to FOREWARNs business available to any third party. FOREWARN is not made available to individual consumers or to anyone for their personal, family or household use, or to the general public. FOREWARN is not properly used to make any assessments about any persons reputation, or as a factor in establishing an individuals eligibility for credit, insurance, or employment.
  
  When this subscriber contacted us,we courteously responded to her and explained that the information she is complaining of was substantiated by the court of record and constitutes publicly available information.  It is not false, and she has submitted no information to FOREWARN indicating that it is false. 
  
  This subscriber previously certified to her understanding and agreement that: FOREWARN is not a consumer reporting agency, FOREWARNs service does not constitute consumer reports,and FOREWARNs services may not be used for any eligibility purposes under the Fair Credit Reporting Act (FCRA).  FOREWARN strictly enforces its prohibition on using the service for FCRA eligibility purposes.
  
  FOREWARN makes its Privacy Policy and Opt-Out Policy publicly available via its website.  This subscriber never made any request to opt out consistent with our policy.  Based on the information available to FOREWARN, this subscriber is not eligible to opt out of our services.  

  Customer response

  01/22/2024

   
  Complaint: 21107288
  
  I am rejecting this response because the information is false. I am awaiting confirmation that it has been deleted from my rec ord.
  
  Sincerely,
  
  ***********************

  Customer response

  01/23/2024

  Please withdraw as I am pursuing outside of BBB

• Initial Complaint

  05/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I, an individual payee have been attempting to cancel my subscription that began in 2020. Said subscription began as a "12 months term" and "shall automatically renew for additional successive 12-months terms." I am no longer certified as per their policies to have access to *** information, or want said services. I wrote to the reps multiple times via email and also by phone to cancel this subscription. It is being refused because their definition in their mind is that the 12 months term never expires. This was a 24 month max ********* This should be cancelled. IDI Core is also permitting unauthorized users access to confidential personal information. They are authorizing people who have no clearances to Social Security numbers, addresses, phone numbers, and more.

  Business response

  09/14/2023

  *** disagrees with this complaint,for the following reasons.
  
  On December 17, 2020, the complainant executed a written and signed amendment to its contract with IDI (Amendment 1).  Amendment 1 provided for a twelve month Initial Termrunning from December 17, 2020 through December 17, 2021.  Amendment 1 also provided that the agreement would automatically renew for additional,consecutive Additional Terms unless one party provided prior, written notice of its intention not to renewal at least sixty days prior to the expiration of the then-current term.   There was never any 24-month cap placed on the contract.  Instead, it would continue until either party terminated it, by providing written notice 60 days prior to expiration of the then-current term.
  
  Since neither party notified the other of its intention not to renew the agreement at least sixty days prior the end of the Initial Term, the agreement automatically renewed for the first Additional Term of December 17, 2021 through December 16, 2022.
  
  Again, since neither party notified the other of its intention not to renew the agreement at least sixty days prior to the end of the first Renewal Term, the agreement automatically renewed for the second Additional Term of December 17, 2022 through December 16, 2023.
  
  On January 18, 2023, the complainant requested a temporary change in their IDI plan, which was not permissible under the contract as amended.  To the extent that the customer intended this to constitute a notice of its intention not to renew, it would only take effect as of the next Additional Term (i.e., the agreement would expire on December 16, 2023 and not renew for a third Additional Term).
  
  IDI only provides services to its credentialed business users.  While the complainant was a user of IDIs service, the contract required the complainant to certify that it possessed a permitted use for services.  Complainant was required to recertify its adherence to the contract, and its adherence to the permitted use requirements,every time it accessed the services.  Therefore, it is completely and utterly false to say that IDI ever permitted an unauthorized user to access any confidential personal information.  Should complainant have accessed the services without a permitted use, the complainant would be liable to IDI for breach of contract. 

  Customer response

  09/14/2023

   
  Complaint: 20033403
  
  I am rejecting this response because:

  I spoke directly with your management on the phone. He stated that the service would be cancelled but I would finish paying that month since it was already in play. Your own manager said I was not allowed to use your service due to me changing professions. I would not be eligible to your information due to being out of Law Enforcement. It was said I would not be charged after that said month.

  
  Sincerely,
  
  *****************************

  Business response

  10/17/2023

  This issue has been resolved.  Although the customer was under a longer contractual commitment (please see our earlier response), IDI agreed to terminate the customer's agreement as a courtesy effective April 30, 2023.  IDI acknowledges that, due to a error with our billing software, the customer received invoices through July 31, 2023.  However, the customer made no payments under those invoices, and IDI has made no effort to collect any amounts set forth in those invoices.  As such, neither party owes the other party any amounts.  

• Initial Complaint

  03/17/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I have been a customer of **********************/ IDI since April 2021. I am attempting to cancel an automatically renewing annual contract that I no longer need. And rather than mutually terminate, with the potential for other/future business, your sales team has choosen to dig their heels in. For the life of me I cannot see how this is a beneficial way to do business.

  Business response

  03/20/2023

  This customer a sophisticated business entity and not an individual consumer entered into a term pricing commitment with IDI, as reflected in a written and signed contract.  When the customer attempted to terminate the contract in the middle of the term, our personnel promptly and courteously informed the customer that this was not permitted under the clear terms of their contract.  Therefore, the termination would be honored prior to the next automatic renewal but the fees for the existing term would still be owed to IDI.  
  
  In response, this customer began to threaten IDI with legal action and disparaging reviews.  
  
  IDI is not being unfair in its dealings with the customer.  By committing to a term agreement, this customer has obtained more favorable pricing than would be available via a transactional agreement where no set term length is in effect.  It would be unfair for the customer to avail itself of this more favorable pricing yet deprive IDI of the expected commitment length.  
  
  We understand that the customer would prefer to be relieved of its contractual obligations.  However, IDI is not obligated to permit this, and is justified in enforcing the contract.  
  
  

  Customer response

  03/20/2023

   
  Complaint: 19616387
  
  I am rejecting this response because: IDI deceptively requires the use of automatic payments such that consumers will fall into a rhythm and forget about the payments. Further, no proactive notice is provided to consumers regarding the automatic renewal. Both of which together are used to keep customers in unwanted contracts for unneeded services. 
  
  Sincerely,
  
  ***************************

  Business response

  03/31/2023

  There is nothing deceptive about our practices.  Customers (including the customer submitting this complaint) are provided with a clear two-page contract amendment to execute if they wish to enter into a term pricing commitment.  No customer is forced to enter into such a commitment.  They do so, of their own free will, if they seek more favorable pricing from our business then they would otherwise receive under a transactional, pay-as-you-go subscription.  The contract amendment clearly informs each customer (including the customer submitting this compliant) that the commitments shall automatically renew unless they provide prior, written notice of their intent to cancel a certain number of days prior to the end of the then-current term.  The contract amendment also clearly informs each customer (including the customer submitting this complaint) that they are required to maintain a method of payment on file with us.  If any customer objects to either of these terms when such terms are presented to them, then they are not required to enter into this type of commitment. Instead, they may choose any other subscription plan that we offer or continue to pay transactionally with no term commitments.
  
  Our customers are sophisticated business entities (not individual consumers) who are expected to inform themselves of the legal consequences of their commitments and abide by the term and termination provisions set forth therein.  There is no applicable law or regulation that requires us to remind the customer of their obligations under the valid, written contract amendment that they chose to execute.  

  Customer response

  04/09/2023

   
  Complaint: 19616387
  
  I am rejecting this response.

  Requiring that a customer 'maintain a a method of payment on file' and requiring auto pay are two entirely different requirements. 
  The latter of which is used to keep the payment 'out of sight and thus out of mind'.

  At this point I have requested an invoice be provided for ***** services prior to charging at least 5 times. 
  I have notified in-house council, the ** of Sales, the Sales director and the billing department. 

  No invoice has been provided. And services are no longer being provided. 

  At this point, the contract is void. 

  Sincerely,
  
  ***************************

• Initial Complaint

  11/09/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This background check company is provided information that is in violation of the **** Act by reporting history that has been expunged over 10 years ago. The company will not let me opt out of their database.

  Business response

  09/14/2023

  IDI only provides services to its credentialed business customers, and never to individual consumers.  The complainant appears to be an individual consumer, and therefore, has never been an IDI customer. 
  
  IDI is not a consumer reporting agency, and its services do not constitute consumer reports, as these terms are defined by The Fair Credit Reporting Act, 15 U.S.C. **** et seq. (****)or similar state statutes.  Correspondingly, IDI has not acted in violation of the ***** as the **** would not apply to IDI or to its services based upon the nature of IDIs business activities.  IDI similarly is not accurately described as a background check company. 
  
  Any individual who believes that IDI is in possession of expunged criminal records may contact IDI, via the methods listed within our website and/or publicly available privacy policy, and we will promptly respond to their request.  We have no record of this individual ever contacting us to remove expunged criminal records information. 
  
  Under applicable law, only consumers residing in certain states may request to opt-out of IDIs services. Again, however, this consumer has apparently never contacted IDI to request to opt-out of IDIs services. 

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