ComplaintsforLexisNexis Coplogic Solutions Inc.

• Initial Complaint

  02/15/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  January 15, 2023, I sent a letter to the courthouse asking do they report bankruptcies to the credit bureaus and I got a letter stating They do not report any bankruptcies to anybody. So if thats the case. How did the credit bureaus edify my bankruptcy as 100% Accurate. They never did a fair investigation according to the 15 USC ******* USC **** section 603 (3)(E) States; The term investigative consumer report means a consumer report or portion thereof in which information on a consumers character, general reputation, personal characteristics, or mode of living is obtained through personal interviews with neighbors, friends, or associates of the consumer reported on or with others whom he is acquainted or who may have knowledge concerning any such items of information. However, such information shall not include specific factual information on a consumers credit record obtained directly from a creditor of the consumer or from a consumer reporting agency when such information was obtained directly from a creditor of the consumer or from the consumer.LEXUSNEXUS RISK SOLUTIONS has violated my rights numerous times.The credit bureaus violated my given rights under 15 USC ****.According to: 15 U.S.C **** section 602 A. States I have the right to privacy.According to: 15 U.S.C **** Section 604 A Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions.According to: 15 U.S.C ****s-2 (A)(1) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.

  Business response

  03/28/2023

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from your office . Please be advised that LexisNexis has carefully reviewed *************************** concerns and will provide a response directly to *********************** via mail to the address provided in this complaint. If *********************** has any further questions for LexisNexis, she may contact us by phone at *************. The LexisNexis Consumer Center's hours of operation are Monday -Friday from 8am to 7pm Eastern Time.

• Initial Complaint

  12/12/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I received a telephone call from my insurance company USAA on December 9th 2022 from the underwriting department. Information was given to USAA on a background check from Accruint that was outdated and incorrect. I had had a criminal charge in 2015 although since then it had been dismissed and expunged. Accruint, had not updated their data base with the information that these charges were dismissed and expunged. Therefore USAA has been contacting me and because of this error made by Accruint and a current releasing incorrect and outdated information my membership with USAA is in jeopardy and could possibly be canceled or my premiums could skyrocket. I have already contacted Accruint and I have sent them the proper documentation that shows these charges were dismissed and expunged and ask them not to release any other information other than these charges were dismissed and expunged. I was told by Accruint that it could take 45 days for them to investigate and update their database. This is unacceptable, my car insurance is up for renewal and by Accruint releasing outdated information and saying it will take 45 days to investigate and update when this should be done immediately since they have the documents.

• Initial Complaint

  10/07/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Company provided wrong information in a report to an insurance company Company lacks clear information about how to file a dispute in the website ******** services drops calls regularly Company does not ************** freezes and releases information without consent Company provides confidential driving records without consent

  Business response

  11/22/2022

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from your office. Please be advised that LexisNexis has carefully reviewed *************************' concerns and will provide a response directly to ************************* via mail to the address provided in this complaint. If ************************* has any further questions for LexisNexis, he may contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

• Initial Complaint

  06/15/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I recently signed up for insurance with progressive and on your consumer report you listed my accident from 10/8/2019 as an at fault accident which is causing my insurance rates to be hire. This should be listed as a no fault accident. I was stopped and a red light and was rear-ended. I confirmed with USAA that it was reported as such . I have attached proof from USAA that the other driver was 100% at fault. I need this removed and sent to progessive ASAP

  Business response

  06/30/2022

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 
  
  Please be advised that LexisNexis will carefully review **** SCHWARTZ concerns and will mail a response directly to ************************* to the address provided in this complaint. 
  
  If ************************* has any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

  Customer response

  07/01/2022

   
  Complaint: 17429175
  
  I am rejecting this response because:
  This is unacceptable. I am paying a higher premium because of your mistake . I have called USAA and received written confirmation from them that they reported it as a no fault accident . I was stopped at a light and hit from behind. I am going to file another complaint with consumer affairs . No one even contacted me from this business. 
  Sincerely,
  
  *************************

  Business response

  07/07/2022

  LexisNexis Risk Solutions **** takes complaints from consumers extremely seriously and we have a robust process in place for resolving such matters, including a Legal review of all responses and handling by our Operations Escalated Response Team. 
  
  For Better Business Bureau (BBB) complaints, we continue to use a generic response for posting on the BBB website and a mail a more fulsome response to the consumer.  We have taken this approach to safeguard consumer-specific data; the BBB has confirmed that this is the better approach. 
  
  If the consumer does not agree with the BBB website response he or she can then reject the case on the BBB website; however, it keeps the consumers data safe.  And to reiterate, a separate letter is sent to the consumer with the specific details of the resolution.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩