ComplaintsforSensate, Inc
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Complaint Details
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Initial Complaint
07/29/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
After several attempts of canceling my VIP subscription (Black Swingers) via their site AI. I went even further and emailed them several times (7/16). My email was responded to on 7/16/2024. I followed the instructions to click here to confirm cancelation. I still was still charged another month on 7/21/2024.Initial Complaint
07/10/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
I responded to an ad for an online dating site. Advertised as a place where adults can meet and interact. I soon discovered that the website is full of fake accounts. Multiple accounts using the same photos, made-up cities, and obviously bots and scammers. I requested a refund for the $206.46 I was charged. The refund was denied citing my "continued use of the site". My rebuttal was that my continued use was mainly to try and debunk my own claims (that all the accounts are fake, which I could not accomplish).I just want my money back. I have discontinued any use of the site.Customer response
08/12/2024
The company did resolve the issue with me directly. I was granted a full refund.Initial Complaint
05/13/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased a sensate device on 4/27/24 for $314, order #****. The device has a 60 day return policy. They have not sent me a return label and have made it difficult to return the item. I would like to return it, the item is junk and made my anxiety worse.Initial Complaint
04/02/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Random surprise billing in the middle of the night, never authorized, based out of a state I've not been to or done any business with ever before online. **************** is obviously disingenuous and doesn't attempt to fix things, rather trys to get more personal information.Initial Complaint
01/26/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I bought a sensate device that had stopped working properly because it started to rattle really loudly and i sent it back to them for a replacement. This was almost a month ago and as of today i still have no idea where my replacement is. I mailed it back to them and they received it in early January and now it's the end of January. I've sent numerous emails and even tried to call them and no response. The device is over $200.00 and i feel really ripped off by this company. I've been on social media an A LOT of people have ordered with them these past couple months who still do not have their device and also are not getting any response from them. This is unacceptable. My #*****Initial Complaint
04/02/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Last week on the 30th they removed 39.99 and on April 1st another 39.99 and I'm sure if I look back there will be many more...I am rid not authorize any these transactions. Would like to get my money back in mother of 2 boys that depends on that moneyInitial Complaint
02/11/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I purchased a 3 month subscription to their matchmaking website. After just 15 days my account was deleted by the company for no reason. I was in the process of setting up an in face meeting with another subscriber when this happened and thus we were not able to meet and that person believes I "ghosted" them. I contacted the company about this requesting to cancel my service and receive a refund I was informed tthey will only do a $45.51 refund on a three month subscription of $85.46. Seeing as I was only on the site for 15 days and was unable to use it as intended I feel a prorated refund is fair. I explained this to customer service and was told " no further refund offer will be made".
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Contact Information
2255 Glades Road Suite 324A & 319A
Boca Raton, FL 33431
Customer Complaints Summary
13 total complaints in the last 3 years.
5 complaints closed in the last 12 months.