ComplaintsforButcher's Naturals, LLC

• Initial Complaint

  07/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Butchers natural provides a duck jerky sold at ******* I bought it thinking it was a natural product therefore safe and healthy. I was wrong. The first 24 hours of giving my dog the jerky she started to cough, vomit, choke, and could barely breathe. I had to rush her to the emergency vet for **rays. I brought the new treats. I inspected them and discovered they are full of extremely sharp bone shards. This was very concerning. Poultry bones are extremely dangerous to dogs. I looked for a contact number for butcher natural but the info to contact them is non existent. I emailed the company through there website my concerns and told them how horrified I was with the product being full of bone. I was told that was impossible and the emails have stopped. I have requested a phone contact number with no response. This company is selling a product that can and will kill dogs. It needs to be pulled from the shelves. I would like reimbursement for the **rays from the company. A recall is the least I will accept and an apology

  Business response

  07/18/2024

  Butchers Naturals takes these types of complaints very seriously.  The head of our ************* ********************* has reached out to ************ and apologized for this experience in addition to offering reimbursement for the product cost and offered other products at no charge.  We are so very sorry that ************ had this poor experience with one of our most popular treats and are very willing to do what is necessary to correct this situation. We have not received any other complaints of this nature. Our products are manufactured in a certified safe facility, and we stand by them.  

  Sincerely,

  *************************

  President, Euro Fresh Foods/Butchers Naturals

  Customer response

  07/18/2024

   
  Complaint: 21929338
  
  I am rejecting this response because: The chain of emails ended and the business is refusing to respond. I was told they would look into how the bones are in the treats and I have yet to hear back. I have the treats still for proof and further investigation. I am looking into finding a lawyer for the faulty manufacturing process and the blatant lies the company is selling. These treats are riddled with bones. You have had multiple complaints there is even complaints on ****** maps. This is a shady business. Pull the poultry bone shard filled jerky from the shelves! Recall! 

  
  Sincerely,
  
  ****************

  Business response

  07/23/2024

  Per my previous email, we have apologized for your unsatisfactory experience with our treats. We offered to replace the product with the same or similar products.  We are also willing to reimburse you for the product purchased.  All you need to do is send us the receipt and address for the payment to be sent.  In addition, if you have a bill from the veterinarian showing treatment needed as a result of our treats, please forward that as well for us to consider reimbursement.  We have no other complaints of this nature, so please understand it is difficult to determine if the vet bill relates to our product, so specific notes from the vet would be most helpful.  You have ************************* email, as he is who you were originally communicating with, so please utilize that email to send your receipts.

  Thank you and again, and we apologize for your unsatisfactory experience with one of our best-selling treats.

  Sincerely,

  *************************,President, Euro Fresh Foods/********* Naturals

• Initial Complaint

  01/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased the duck jerky from ****** and it makes both my dogs sick whenever I give it to them. I tried giving it to the dogs multiple times thinking it was safe but each time they got sick so I know its the treats causing it.

  Business response

  02/01/2024

  I have left a voice mail as well as sent an email to the consumer.  I am very much hoping to speak with him to get more details regarding the dogs illness.  I have instructed the office to forward a gift card to  more than cover the cost of the product and will follow up again 

• Initial Complaint

  01/07/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I have consistently bought the bags of smoked pig ears since my dogs love them. I am a breeder so I have quite a few dogs. I just bought 2 new bags today and as I was handing out ears, I noticed one bag only had 7 ears in it. I opened my second bag and it had 8 ears in it but two looked like it was one broken in half. These bags arent cheap so I expect to get the quantity I pay for. I see no contact information for the company anywhere.

  Business response

  01/17/2024

  The consumer is complaining about the number of ears in the package, however the product is sold by weight and not piece count.  As each pig ear is different due to the size of the animal, the number of ears per package will vary, but all will be at least the minimum stated weight.  I have left a VM for the consumer as i would like to know where the product was purchased as that will tell me the total purchase price.  

  We want every customer to have a perfect experience with ********* Naturals and I will follow up again with the customer if I dont hear back in the next few days

  Business response

  01/22/2024

  I have left a VM and have also sent an email to the consumer alerting them that we are shipping them 130% of their purchase in goods.  I am confident ****** will be very pleased with this resolution.

   

  *******

• Initial Complaint

  08/23/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  7/3/2023 I had bought a bag of beef saucage treats at our local store and it cost us **** plus tax and when we got it home opened it all had white mold on them. we tried for refun to no results and tryed to contact company again no luck. we just want our money back. 3-21-2025 is the best by date lot ******** ******

  Business response

  09/06/2023

  I have called and emailed the customer as well as we are mailing a letter with explanation as well as a gift card for almost double the price that was paid.  I have attached a copy of the letter that is being sent

• Initial Complaint

  07/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchase two bags of pigs ears pigs ears head a white fungus. Attempted to pull company several times to get pig's ears replaced cannot get in touch. I'd like my money back or my pig's ears replaced please.

  Business response

  08/01/2023

  Hi ***,

  First and foremost, I would like to apologize for the unfortunate experience with ********* Naturals Pig Ears. 

  Here at Butcher's Naturals, our Top goal is product safety and quality for ourselves and our pets.  At Butcher's Naturals our main goal to ensure our family are treated to the best treats in the market today.

  I will reach out to you and makes sure we replace those 2 bags of Pig Ears.

  Thanks for reaching out, ***.

  We hope you continue to Savor the Butcher's Moment with your Pet family!

  Best,

  ********************* - Director ********* Naturals

  Customer response

  08/01/2023

   
  Complaint: 20342923
  
  I am rejecting this response because: I hit the wrong button. Apologies. Do you have my correct address so you can replace the bags? I'll wait your replacement. ********************************* **** Landing 08330
  
  Sincerely,
  
  *******************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩