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Complaint Details
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Initial Complaint
06/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Our vents are leaking and brown (moldy)around the edges due to this company's shady and incompetent work.We had new ducts put in in 2021. Fast forward to June 2024, and our vents are leaking and moldy, and drywall is coming down around the vents.We had a new AC unit installed in 2023 by a different company. Not knowing any better, I called this company thinking it was their issue. They came out the NEXT DAY to investigate the problem and take pictures. In their report(attached) they explained that the problem had to do with the incompetent duct work that was done. I then called Southern Coast Electric, who scheduled an appointment for 48 business hours later which would be today. I canceled all my appointments for today and waited ALL DAY for someone to show up. Finally, someone arrived around 4:00 but did NOT have a ladder with him so he couldnt get into the attic!!!!Irritate and frustrated I called their office to speak to an owner or manager. Unfortunately, no one was available and the poor receptionist received the brunt of my anger. It is now 8:00 PM and no one has bothered to call me to discuss what they will do to start fixing this problem which is only getting worse by the day.Interesting that this was not the same type of customer service we were receiving when we were spending over $10k on electrical and duct work!
Business response
07/23/2024
Air conditioning unit was changed out by another company causing the existing ductwork to be to small. There is some work that needs correcting on our part and it is set up for first week of August to correct.Initial Complaint
11/12/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
So we decided to schedule an inspection for electrical issues. The inspection was scheduled for today, between2-5pm. They stated we would be contacted before the timeframe to advise of a more specific time. 2pm rolls around NO CALLS / texts. 3 pm we make the first call to the business they state we have a client ahead of us and they will be contacting us shortly. 10 minutes to 5, our whole day stopped, revolving around this timeframe and we call only to speak with the famous supervisor ********* When is say she is the most disgusting human being, I am being nice. She puts such a bad taste in ones mouth. She starts the conversation by saying the tech has an emergency. Ok good we understand, so what now? Whats the time frame. First she states oh today, not sure of time, so when we explain that we are about an hour from property, she states well Im not sure hes going today, so dont know what you would like to do. What type of response is this to a customer. IS THIS WHAT YOU SERIOUSLY HAVE REPRESENTING YOUR BUSINESS. Is this the face and voice you wants customers to endure. I WILL REPORT THIS TO THE BBB as well as make it very known and Public to ensure no customers get recommended!!!!!! I hope the calls are recorded and the multiple attempts we have made to mediate the situation and nothing was done on your partBusiness response
12/05/2022
To whom this may concern,
After reviewing the call, it seems as though we did in fact go to the **** property. The customer was listed as ********************************* in our CRM. We were extremely understaffed on 11/12 and unfortunately had to reroute *************** to a customer that had an ********************** emergency. The client spoke to the owner if the company *****, and he gave the authorization to waive the evaluation fee to come out. After moving some things around, we sent an expert out to 11316 ***************************************************************************************** on 11/13 at 8:50AM EST. I will include the documents to support this case (invoice with summary & estimates provided while onsite). After reviewing this case, I was confused because the name and address listed on the complaint does not match the job name and property address. I tried calling the number listed on this account for clarification this morning but there was no answer and I left a message.
Customer response
12/05/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****************Initial Complaint
01/31/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Nov 26, 2021 I hired Southern Coast Electrical Services to replace and update my Electrical Panel. ***** *** **** the company owner told me they could make it happen, he will work on getting the permit ASAP, Mr. *** **** asked me for payment of $1, 177.00 deposit by Zelle which I did, he completed the work minus putting in place the bracket that surrounds the electrical panel and minus covering for a few electrical switches that were blank, I even told him they forgot to put the aluminum bracket back that covers the meter. On 11/29 I made an additional payment of $500 by Zelle to Southern Coast Electrical Services. I have made several phone calls to Southern Coast Electrical Services about my permit for the Electrical panel upgrade and this has not happen, I will also include texts messages to Mr. *** **** that this will happen very soon. My desired solution is for Southern Coast Electrical Service to have the permit completed by Palm Beach County Building Department or refund 50 percent of the money so that I can have another company comes in and take care of the issues at hand.Business response
03/03/2022
We will be getting in touch with the customer to resolve thisBusiness response
03/17/2022
The owner, Lenny has gotten in contact with Mr. ******* and we are working as quickly as possible to remedy the situation. We advised Mr. ******* of this over the phone today 3/17 at 11:59AMCustomer response
03/18/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and find that this matter is moving in the right direction and that the CEO of the company Mr. Lenny is more than willing to rectify the situation. I am now awaiting on his final decision on how he will go about this matter and when.Sincerely,
******* *******
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Get a QuoteCustomer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.