Business ProfileforPure Quality Home Services Inc

So we decided to schedule an inspection for electrical issues. The inspection was scheduled for today, between2-5pm. They stated we would be contacted before the timeframe to advise of a more specific time. 2pm rolls around NO CALLS / texts. 3 pm we make the first call to the business they state we have a client ahead of us and they will be contacting us shortly. 10 minutes to 5, our whole day stopped, revolving around this timeframe and we call only to speak with the famous supervisor ********* When is say she is the most disgusting human being, I am being nice. She puts such a bad taste in ones mouth. She starts the conversation by saying the tech has an emergency. Ok good we understand, so what now? Whats the time frame. First she states oh today, not sure of time, so when we explain that we are about an hour from property, she states well Im not sure hes going today, so dont know what you would like to do. What type of response is this to a customer. IS THIS WHAT YOU SERIOUSLY HAVE REPRESENTING YOUR BUSINESS. Is this the face and voice you wants customers to endure. I WILL REPORT THIS TO THE BBB as well as make it very known and Public to ensure no customers get recommended!!!!!! I hope the calls are recorded and the multiple attempts we have made to mediate the situation and nothing was done on your part