Customer ReviewsforAmerican Residential Warranty

This company is absolutely terrible. Filed a claim for an upstairs leak on July 2nd 2024. Today August 21 it has yet to be completed. I now have a huge water stain on my ceiling due to their failure to follow up on this claim. They also said they would not fix my ceiling even though they are at fault for not completing this is an acceptable time frame. So now IF they ever get the water leak fixed I will have to for out 1500 to 2000 dollars to get my ceiling fixed due to their negligence. And they had no remorse or offer to help fix it. Only offered 5 dollars off of this months service. Please do yourself a favor and find a better home warranty insurance because its completely unacceptable the way they have not only given me the run around but not have cost me more money by not fulfilling their obligations and promises.

******, we are currently reviewing your concerns and are working towards a resolution. We will be in touch with you as soon as possible. Thank you.

************* Sent terrible repairmen to fix dishwasher. Without dishwasher for 2 1/2 mos. It was never repaired & when I cancelled the policy they refused to prorate & refund the 6 mos left on the policy. Said they put too much into my repair. The dishwasher was never repaired because the workmen they sent had no idea what was wrong. The customer service is horrible. I spent hours on the phone listening to music trying to solve the problem. Save yourself grief & do not use ARW. Wish there were O stars

******, our agents have outlined the refund process for you, and the recorded conversation indicates your understanding of it, which is also detailed in the plan's terms and conditions. There were unavoidable delays, such as the rescheduling of the dispatch when the technician was only 15 minutes away from your residence and the backordering of parts. The cancellation of the account consequently led to the closure of the claim without a final resolution, which you are aware of. We regret not meeting your expectations and hope this explanation clarifies any remaining concerns you may have.

ARW wasted no time in taking my money for my broken washer claim yet never sent me a technician. My claim was opened on 7-3-24 and the tech never went to my home, instead the tech from High tower called me and said he wouldnt "waste his time" coming to my home and would order parts instead. How would he know what to order if he never looked at my washer? I called ARW many times to get me a tech to my home and all they would say is they would escalate the situation and call me in 24 hrs, no calls were received, ever. I even requested a new company for my technician and they never input the request until over two weeks that I called yet again. I even asked them what they did to "escalate" my claim, and one worker said "well nothing has been done yet, but I will now send a message" that was over a month after my claim was placed! It was over a month of constant calls and no resolution. One worker even said a manager would contact me to find a solution and they never did, the managers don't seem to care. I had called one last time to cancel my warranty and get my claim money back, they wanted to argue that it was non refundable, and that they would instead apply a promotion to help me stay within the company. I stated I wanted to cancel, they canceled my warranty and then said they would cover the cost of a tech if i found one myself, when I agreed, they then stated that since I cancelled, I don't get that option, then why even offer it?? Ridiculous how they claim to care about their customers yet don't find a solution for their problems. I cancelled and will now find a new company,

Please stay away From **American Residential Warranty!** 4 parts have been ordered for my dryer which has been down since 6-12-2024 The servicer (Living Water Applianc ************** was a no call no show day 1 and multiple times during this nightmare, he wouldn't respond to txt's, phone calls, his automobile broke down, the office has scheduling issues, I explained I didn't want to deal with ************** and living water appliance multiple I wasn't confident in his skills occasion American Residential Warranty! refused to replace with another servicer and forced him on me anyway. The last time he left the dryer was still not working. I called on three separate occasions 7-18-2024, 7-22-2024 and 7-25-2024 to cancel I have spoken to **************************, and a host of customer service reps to cancel the ********************** and refund the auto payment taken 7-29-2024.as of 8-1-2024 Victoria ******** or Supervisor) assured me refund of the auto payment would be returned I notified well in advance of the deduction. Finally, to add insult to injury ****** in the ********************* called and advised me she is the person that deals with the BBB complaints there will be no refund of the auto payment, I will be billed $761.08 early termination fee they now want to sell me a GE dryer. As of 7-29-2024 I purchased a new Whirlpool dryer. REQUEST:1) Refund Auto payment 2) Waive Termination Fee 3) Payout for my purchase Whirlpool dryer.

Whitney is wonderful. So kind and patient. I really appreciate her help.

My hot water tank needs a part. I pay $100 a month and 125$ for a deductible. The contractor came out 2 weeks later after lieing about coming 2 times prior. The claim was supposed to been expedited and yet no response until 2 weeks later. After the contractor arrived he scammed me out of $200 stating the tank was dirty and the claim would be neglected if I didnt pay an extra $200. I did because I had to take cold showers and boil water to clean myself. Now we are still waiting on a part 2weeks later. He even asked for another $28 to expedite the part which still consist of 3-5 day delivery. I wouldnt recommend this service to nobody and Im gonna *** for my money back and my inconvenience. . This service and there contractors are trashy because they hire cheap people. You get what you pay for most the time . They are scamming people SMH

So far ARW is doing great.Its still too early to tell. Their email system needs work and charges gave me a scare.*****, customer service representative, was great! Give her a raise. Thats your only positive thing going good for you.

**************** sucks! Please stay away! We called them in 7/22/24 to have our frig services and its now 7/26/24 and no contractor has contacted us. We have spoken to ***** and ******* customer service reps and they havent been helpful. You cant speak with a manager. We have had this service for over 10years and this is the 2nd time we have used it and its just terrible. This has been a waste of money and complete frustration. All my food has spoiled and all they keep doing is apologizing but that doesnt fix the issue.

*******, we appreciate your feedback. We are currently investigating this claim and anticipate a swift resolution, as with the numerous other claims we have successfully resolved for you previously.

stole our money for a year and we made one claim they can't get the job done

****, upon reviewing your claim, we noted that although a technician had been scheduled, the claim was closed at your request prior to resolution. As the claim was cancelled upon your request, we will issue a refund for the *** paid to initiate the claim.

ARW has been wonderful! The claims representatives are amazing and make sure you understand the process from start to finish! Which is wonderful for new homeowners like myself! However I had an unfortunate event with the ac repair company trying to syphon unnecessary money out of me but the customer service rep ****** at ********************** thoroughly explained me my warranty rights thus leading me feeling confident and informed moving forward in my ac repair journey!

We appreciate the five-star review, ******!