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ComplaintsforBabione Funeral Home
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Complaint Details
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Initial Complaint
03/12/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
This involves the Babione location at ****************************************************** Feb 27, 2021 ****************************, by wrongful death, killed my mother, ***************************.I arranged her funeral at Babione days later. Part of the purchase price of the funeral services included a memorial book. The book involved photos and memorials compiled by family and friends. The book was designated to close further submissions I believe 6 weeks after the funeral. Once the submissions were closed, the book would be printed and sent to me in approx ***** days. I contacted ***** at Babione as well as contacting the printing company (Everlasting Memories), before my deadline and asked for an extension to have more photos submitted. That was no problem.The submission closure date was June 1st, 2021. I waited June, July, Aug, and Sept called about the book. I was told by ***** that "It just came in as we were talking". I drove to Babione to get the book, and it was the version that was processed BEFORE the extension. I called Babione again and Everlasting Memories again and was told they could get out the book that was prepared with the June 1 deadline, in two weeks.I waited Oct, Nov, Dec, January....and called Babione and spoke to *****. I asked about the book and was told she would submit it for processing but could not get to it as her children were not well.Today is March 12, 2022. I still don't have the book! It seems easy enough to be rid of an issue by just submitting the form and giving me the book I paid for!
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.