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          Find a Location

          Vitacost.com, Inc. has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Vitacost.com, Inc.

              4700 Exchange Ct STE 200 Boca Raton, FL 33431-4450

              BBB Accredited Business

            • Vitacost.com, Inc.

              5400 Broken Sound Blvd., NW, #500 Boca Raton, FL 33487-3522

              BBB Accredited Business

            • Vitacost.Com, Inc.

              840 Pilot Rd STE B Las Vegas, NV 89119-3783

            Business ProfileVitacost.com, Inc.

            Health Products
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            4700 Exchange Ct

            STE 200

            Boca Raton, FL 33431-4450

            Visit Website
            Email this Business
            (800) 381-0759

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            Customer Reviews

            4.61/5

            Average of 744 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            241 complaints closed in last 3 years

            57 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 4/11/2011

            Years in Business: 30

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Vitacost.com, Inc. is an online retailer that offers health and wellness products, including dietary supplements such as vitamins, minerals and herbs, as well as cosmetics, personal care and natural home products, sports nutrition and health foods. These products are offered directly to consumers through its website www.vitacost.com.

            Products & Services

            At Vitacost.com, you can choose from 40,000 health and wellness essentials from top brands -- shop supplements, healthy foods, organic beauty products, even pet and baby essentials.

            Business Details

            This is a multi-location business.

            Find a Location

            Vitacost.com, Inc. has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Vitacost.com, Inc.

                4700 Exchange Ct STE 200 Boca Raton, FL 33431-4450

                BBB Accredited Business

              • Vitacost.com, Inc.

                5400 Broken Sound Blvd., NW, #500 Boca Raton, FL 33487-3522

                BBB Accredited Business

              • Vitacost.Com, Inc.

                840 Pilot Rd STE B Las Vegas, NV 89119-3783

              Headquarters
              4700 Exchange Ct STE 200, Boca Raton, FL 33431-4450
              Email this Business
              BBB File Opened:
              3/20/2001
              Years in Business:
              30
              Business Started:
              5/20/1994
              Business Incorporated:
              5/20/1994
              Accredited Since:
              4/11/2011
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Business Management
              • Cheryl Tate
              Contact Information

              Principal

              • Cheryl Tate

              Customer Contact

              • Cheryl Tate
              • Angela Passmore, Accounts Payable Staff
              Additional Contact Information

              Phone Numbers

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              241 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              07/08/2024

              Complaint Type:
              Delivery Issues
              Status:
              Answered
              I placed an order last week on vitacost website.I was charged for the order the same day.Today after not getting any shipping updates I contacted vitacost and was told that the order was canceled.**** did not even bother to contact me.Explanation was its out of stock but their website is still showing as in stock and available for purchase.However they did charge me for this order and have not refunded it.Not sure what kind of a scam they are running here but I thought Vitacost that you are/were honest business. Vitacost representative ******* disconnected the chat when i started asking questions but i did receive chat log.I want my money back asap.
              Read More
              Read 240 More Complaints

              Customer Reviews

              744 Customer Reviews

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              How BBB Processes Complaints and Reviews

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              Most Recent Customer Review

              Sun S

              06/25/2024

              Crappy customer service. I spent a good deal of time putting together an order but then needed to know what shipping method they would use. I contacted their chat twice and read through their shipping policy which is vague. The chat representatives were NOT helpful. I have the package weight, the order total and my zip but you dont have a clue if your shipping **** or ****** I have a P.O. Box I had to reluctantly use for the shipping but Ill never order from vitacost again! No way to email them and their chat reps are useless robots! I hate **** and wanted it shipped ***** but depending on the shipper is what determines what address I use since I live off grid. Next time Ill go to IHERB they use *** up here.
              Read 743 More Customer Reviews

              Local BBB

              BBB Serving Southeast Florida & the Caribbean

              More Info on Local BBB

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              BBB reports on known marketplace practices.

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