ComplaintsforVitacost.com, Inc.

Health Products

View Business profile

Need to file a complaint?

BBB is here to help. We'll guide you through the process.

File a Complaint

Initial Complaint
07/08/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I placed an order last week on vitacost website.I was charged for the order the same day.Today after not getting any shipping updates I contacted vitacost and was told that the order was canceled.**** did not even bother to contact me.Explanation was its out of stock but their website is still showing as in stock and available for purchase.However they did charge me for this order and have not refunded it.Not sure what kind of a scam they are running here but I thought Vitacost that you are/were honest business. Vitacost representative ******* disconnected the chat when i started asking questions but i did receive chat log.I want my money back asap.
Business response
07/12/2024
Thank you for contacting Vitacost. I am in receipt of your concern that you sent through the BBB. We appreciate the opportunity to address the customers concern with the assistance of the BBB. Upon further review, the customers order was canceled and we do not show any charges assessed to the customers account. It is possible for there to be pending hold on the account. These typically fall off within 3-5 business days depending on the financial institution. If the hold does not fall off within this timeframe, please provide the first six and last four digits of the card number so that we may further assist with this matter. We apologize to the customer for any inconvenience.

Thank you,

Vitacost.com
Customer response
07/15/2024

Complaint: 21958735

I am rejecting this response because:
Dear BBB your heros of the Trust Revolution, vitacost ,are practicing some shady business tactics.They did charge my paypal account and they did cancel my order with no explanation why.From their response you can see that they are very dishonest and don't really care.AS of today their web site is still showing celtic salt I ordered but was canceled, as available for purchase.I will report them to paypal and to federal trade commission for their shady business tactics.
Sincerely,

***********************************
Business response
07/19/2024
Please be assured there is no intent of dishonesty in any way. The pending authorization is only to verify the availability of funds.It is possible for an item to still show in stock, but the item ordered is a high demand item and can be out of stock at the time of fulfillment depending upon the fulfillment location. We truly apologize to the customer for any inconvenience this may have caused.

Thank you,

Vitacost.com
Customer response
07/19/2024

Complaint: 21958735

I am rejecting this response because:
My dear vitacost person,your employer is regarded by bbb as champions of trust.In retail if you advertise to sell a product that you don't have available but still mislead people into thinking that it is available and than charge them for it but never ship the product,instead you cancel the order without notifying that person in my opinion is text book fraud.I am just not sure what kind of stupid business tactic that is and Vitacost should be ashamed so I am asking bbb to take a closer look into accreditation status of vitacost.
signed:fraud victim
Initial Complaint
07/01/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I tried to place an order with Vitacost on (6/30/24) to take advantage of a 30% promo offer on Vitacost products. Each item in my card showed the 30% discount. Per Vitacost email & website, free shipping if you have $25 or more of Vitacost products. My total after discounts & before tax was $25.76. Upon attempting to check out, a $8.99 shipping fee was applied to my order, so I did not place the order. I was unable to contact anyone on 6/30/24, so on 7/1/24 I called 2x and rep on both calls suddenly disappeared with no resolution and call was ended by them. I tried to send an email and use their chat option, neither of which were operational.I find both the site to be disingenuous with regard to the free shipping and the abrupt ending of my calls to seek a resolution with their agents. I would like Vitacost to stand by my original order with the 30% discount and free shipping. Either their website is disingenuous, it's intentional or it has a major glitch and they don't seem to want to honor the original order. Thank you.
Business response
07/03/2024
Thank you for contacting Vitacost. I am in receipt of your concern that you sent through the BBB. We appreciate the opportunity to address the customers concern with the assistance of the BBB. Please accept our sincerest apologies for your experience. We will be happy to honor the 30% off Vitacost brand items and the free shipping for $25 worth of Vitacost products after the discount is applied. Please contact us at ************ and we will be happy to process the order for the customer. We apologize to the customer for any inconvenience this may have caused.

Thank you,

Vitacost.com
Customer response
07/03/2024
Per the answer BBB received from Vitacost, I was to call ************ and they would process my order. I called on 7/3/24 and after a lengthy discussion with the rep talking over me, the conclusion was she was not authorized to do this transaction and I should talk to a supervisor. She put me on hold to try to find a supervisor. After being on hold for about ***** minutes, a automated voice came up asking if I would work with this rep and the only option was to answer yes or no. Once you answered the call was ended. Hence I was not transferred to a supervisor. This is the same thing I experienced when I tried calling them before submitting my claim to the BBB. So once again, they did not honor their offer and this has not been resolved.
Customer response
07/03/2024

Complaint: 21927840

I am rejecting this response because:
Per the answer BBB received from Vitacost, I was to call ************
and they would process my order. I called on 7/3/24 and after a lengthy discussion with the rep talking over me, the conclusion was she was not authorized to do this transaction and I should talk to a supervisor. She put me on hold to try to find a supervisor. After being on hold for about ***** minutes, a automated voice came up asking if I would work with this rep and the only option was to answer yes or no. Once you answered the call was ended. Hence I was not transferred to a supervisor. This is the same thing I experienced when I tried calling them before submitting my claim to the BBB. So once again, they did not honor their offer and this has not been resolved.

Sincerely,

***************************
Business response
07/10/2024
We truly apologize to the customer for any inconvenience of frustration this may have caused. A member of our leadership team will reach out to the customer today to process the order.
Thank you,
Vitacost.com
Initial Complaint
07/01/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
As long time customers who provide supplements for low-income clients at less than our cost, we have more of a suggestion than a complaint, which we asked be corrected by the IT ***** A product page has always provided all counts available of the same product on the same page in a small drop-down menu & many product pages still do this (Source Naturals Melatonin for example). However, to our ********************* (kindly corrected), we recently discovered that separate product pages are being created for products you already carry in a different count instead of merely adding the drop down menu to the existing product webpage (Nutricology Magnesium Citrate for example). This is misleading & confusing for customers since separate pages for the same product are not easily located & do not always come up in searches, leading customers to believe there is only one version of the same supplement when that is not always the case. Please have your IT **** consolidate these duplicate pages for the same product so customers always know what counts are available for a product on the same page. Thank you for your ******************** to this matter.
Business response
07/01/2024
Thank you for contacting Vitacost. I am in receipt of your concern that you sent through the BBB. We appreciate the opportunity to address the customers concern with the assistance of the BBB. Please be assured that we have no intention of misleading our customers in any way. I can assure you that your comments have been forwarded to our internal teams to ensure that we are implementing the best practices possible to service our customers. Your comments provide us the opportunity to evaluate, address and update information as needed. Thank you for bringing this matter to our attention. We apologize for any inconvenience or frustration this may have caused.

Thank you,

Vitacost.com
Customer response
07/02/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****/dr. C ****** Wal
Initial Complaint
06/25/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Transaction was 3/31/2024 They sent me the wrong flavor and only received 15 items out of 20 I sent everything back to them on 5/23/24 they received them on 5/29/2024. I have been emailing them back and forward and they have not refunded MY money.
Business response
07/08/2024
Thank you for contacting Vitacost. I am in receipt of your concern that you sent through the BBB. We appreciate the opportunity to address the customers concern with the assistance of the BBB. Please accept our sincerest apologies for your experience. We have submitted a refund for order ********* in the amount of $152.69 and also a full refund for order ********* in the amount of $573.61 back to the customers original form of payment. Please allow 1-3 business days for the amounts to reflect back to the customers account. We truly apologize to the customer for any inconvenience or frustration this may have caused.

Thank you,

Vitacost.com
Customer response
07/19/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Initial Complaint
06/22/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
In 2023, I filed a chargeback against Vitacost after 6 failed weeks of attempting to navigate their newly deployed Kafkaesque refund policy for receiving damaged goods. Vitacost responded by banning my account. After numerous phone calls and BBB cases, Vitacost finally offered an apology and reinstated my account. On June 18, 2024, I decided it was time to give them another chance and placed a small order. Things couldn't go this poorly again, could it? Why yes it could!I placed the order (#********) and received the order confirmation. My billing and shipping in the order confirmation looked good. Within 30 minutes, I received an additional email from Vitacost, addressed to SOMEONE ELSE, stating that the order "this other person" placed for me (which was the order I placed for myself) was canceled and no charge would occur. Days went by and Vitacost did not reach out to me. I connected with a customer service representative who told me that there was a "billing failure". I responded by pointing out that billing is typically validated in real time and a fat fingered credit card would prevent an order number from being generated. The customer service representative said they had no additional information and that a different internal team would need to investigate. He claimed that there was no timetable for a response and didn't seem very apologetic or alarmed that my order was canceled with no explanation AND LEAKED SOMEONE ELSE'S PERSONAL INFO in the cancelation confirmation.Unfortunately I've been through similar scenarios with Vitacost in the past and their internal teams rarely ever provide a response to the customer. They have been somewhat efficient in addressing BBB cases so here I am. Frustration of my canceled order aside, businesses should take leaking of customer's personal information to other customers very seriously.
Business response
07/03/2024
Thank you for contacting Vitacost. I am in receipt of your concern that you sent through the BBB. We appreciate the opportunity to address the customers concern with the assistance of the BBB. Please accept our sincerest apologies for your experience. The customer is in contact with a member of our management team and the issue is being resolved.

Thank you,

Vitacost.com
Customer response
07/03/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
06/22/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I placed a Vitacost order online on June 20, 2024, for $84.05. My checking account currently sits with two duplicate charges of $84.05 + another mysterious charge from Vitacost for $71 all for what should have been a single $84.05 order.
Business response
07/02/2024
Thank you for contacting Vitacost. I am in receipt of your concern that you sent through the BBB. We appreciate the opportunity to address the customers concern with the assistance of the BBB. Please accept our sincerest apologies for your experience. Upon further review of our records, we show charges in the amount of $5.56,$ 6.28 and $72.21 which total $84.05. The customers order was shipped from our 3 distribution locations and the charges were billed separately to the customers account. If there are any other charges,we will be happy to further investigate them for the customer. We truly apologize to the customer for any inconvenience or frustration this may have caused.

Thank you,

Vitacost.com
Initial Complaint
06/18/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I placed three orders in June of 2024.There were problems with a few of the items in each order being damaged in shipping.One item had an expiration date that was unacceptable.I went on line and requested refunds and replacements on the items in question. The website gave me replacement shipping order confirmation numbers and said that the item with the unacceptable expiration date had been refunded.. I have photos of the damaged items and the damaged boxes.Shortly thereafter, I received emails stating that my replacement orders were cancelled and that nothing would be refunded.I called and was told that once you reach a certain dollar amount nothing will be replaced or refunded and that any orders I place were at my own risk.Vitacost ships with ****** ***** constantly damages my packages. I have been ordering through Vitacost for many years. I have never had a major problem with refunds or exchanges until now.Vitacost does not honor their refund policy and more. Vitacost is no longer a good company.
Business response
07/01/2024
Thank you for contacting Vitacost. I am in receipt of your concern that you sent through the BBB. We appreciate the opportunity to address the customers concern with the assistance of the BBB. Please accept our sincerest apologies for your experience. Per our records, the customer has been advised by our customer service team that due to multiple replacements and refunds, we are no longer able to process these types of requests. We apologize to the customer for any Inconvenience.

Thank you,

Vitacost.com
Customer response
07/01/2024

Complaint: 21867782

I am rejecting this response because:
This Company no longer has good customer service. They actually told me over the phone that "any purchases I make are at my own risk." The packages I receive have terrible packing - I have had ************************************ a heap into a box - about half arrived damaged. They send me products that have extremely short expiration dates. I have received broken glass, smashed packages etc. They ship by ***** and some of my packages have actually been returned to Vitacost because they were so badly damaged. I have seen their recent feedback and they have a huge amount of complaints. Shame on you Vitacost!

Sincerely,

***********************
Business response
07/11/2024
We truly apologize to the customer for any inconvenience or frustration this may have caused, but at this time, we are not able to approve any replacement or refund requests.
Thank you,
Vitacost.com
Initial Complaint
06/12/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
i NEVER received package, Fed Ex, intercepted package, my email send it was damaged. vitacost cancelled my request for refund, stating that I need to provide photos. of course, i cannot because i did not receive and only Fed Ex could provide photos, because they intercepted it. i promptly want my money back .DATE OF TRANSACTION, JUNE 5TH, ORDER NUMBER P06405206
Business response
06/12/2024
Thank you for contacting Vitacost. I am in receipt of your concern that you sent through the BBB. We appreciate the opportunity to address the customers concern with the assistance of the BBB. Please accept our sincerest apologies for your experience. A full refund in the amount of $52.71 was processed on 6/12/24. Please allow 1-3 business days to reflect back on the original form of payment. We apologize for any inconvenience or frustration this may have caused.

Thank you,

Vitacost.com
Initial Complaint
06/05/2024
Complaint Type:
Delivery Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Vitacost repeatedly ships damaged products to me, and the most recent incident occurred with Order #********, delivered by ***** on 6/4/2024. The soap arrived in poor condition, and I requested a full refund. However, Vitacost is demanding that I repackage the soap and drive to ***** to return it, which is an unreasonable inconvenience for a mistake on their part.It is not my responsibility to rectify their poor packaging and shipping practices. If Vitacost wants the soap returned, I am requesting they provide a proper shipping box and arrange for ***** to pick up the package from my home on a day that I am available.I have contacted the soap manufacturer twice, once in October 2023 and again today, to report the substandard shipping practices by Vitacost. I request a full refund immediately.
Business response
06/11/2024
Thank you for contacting Vitacost. I am in receipt of your concern that you sent through the BBB. We appreciate the opportunity to address the customers concern with the assistance of the BBB. Please accept our sincerest apologies for your experience. Upon further review, the customer has spoken with a member of our Management Team and a full refund was issued back to the customers account on 6/6/24. We truly apologize to the customer for any inconvenience or frustration this may have caused.

Thank you,

Vitacost.com
Customer response
06/11/2024

Better Business Bureau:

The full refund wasn't made until 6/11/2024 and the account deletion is still not complete, but I am working with Vitacost and will accept the response as this time.

Sincerely,
*****************************
Initial Complaint
05/29/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am new to filing with the BBB, so one of these incidents occurred last year.This attached .pdf is of this complaint and they also received this .pdf last year FYI: they still continue to over pack with no concern for recycling issues on the consumers end, nor does their customer services seem to care about the cost of excess postage due to it.The last issue was recent - ********* Order Date: 05/08/2024 Order Comments: All items in the order have been refunded or replaced *** These items were not refunded and there was no option for *replacement* on their form.When I questioned why, as this occurred on the previous order due to an *IT* issue of whatever cause it, they immediately refunded. The order mentioned above, they want all items returned for a refund. In almost of the 30 years that I've done business with ********, they have never requested items to be returned.These are food and supplements - is there not a *health code* somewhere that governs this?They rejected the request after I explained that all items were disposed of because of their previous practices and inquired if there was a policy change that the customers were not made aware of.I do not know the amounts, as I am no longer able to access the invoices.combined; probably around US$300.00
Business response
06/06/2024
Thank you for contacting Vitacost. I am in receipt of your concern that you sent through the BBB. We appreciate the opportunity to address the customers concern with the assistance of the BBB. Please accept our sincerest apologies for your experience. We apologize to the customer for any inconvenience this may have caused. We truly value the customers concerns about packaging and please be assured that the comments have been forwarded to our **************** team for further evaluation.

Order ********* was processed on 5/8/24 and delivered by 5/10/24. The refund request was submitted on 5/15/24. We requested the customer return the order ********* for full refund since no items were damaged. We sent the customer a prepaid label to return the items. We previously advised the customer when a request to refund items from orders ********* and 615093270 was submitted that we would need them to be returned. A prepaid label was provided as well.

We do advise our customers under the refund policy on our website: If you receive a damaged or defective item in your order, please request a refund or replacement (you can do it online with just a few clicks!) and wait until your request is approved before discarding any damaged boxes, packaging, or products.

We would need the items to be returned to issue a refund for the customer.

Thank you,

********************
Customer response
06/08/2024

Complaint: 21774285

I am rejecting this response because:

>Order ********* was processed on 5/8/24 and delivered by 5/10/24. The
>refund request was submitted on 5/15/24. We requested the customer
>return the order ********* for full refund since no items were damaged.
>We sent the customer a prepaid label to return the items. We previously
>advised the customer when a request to refund items from orders
>320226580 and 615093270 was submitted that we would need them to be
>returned. A prepaid label was provided as well.

We do advise
our customers under the refund policy on our website: If you receive a
damaged or defective item in your order, please request a refund or
replacement (you can do it online with just a few clicks!) and wait
until your request is approved before discarding any damaged boxes,
packaging, or products.

++++++++++++++++++++++++++++

My response:
320226580 and 615093270 were never issued a return request or labels.
****** brushed aside with a rejected or some other **** response.
________________________________________
Several emails were exchanged with VC customer support on this last issue.
>********* was processed on 5/8/24 and delivered by 5/10/24

All items in this order had been opened, or I wouldn't have been able to know that they were unsatisfactory.
And I asked them if there isnt a health code where they are that prohibits them from reselling or using opened products once they have been shipped and opened? I received no response.

There has also been an *on-going* issue with their *************** Soy Milk,
from expired date codes, which I might add were immediately refunded,
with no request for return.
For some reason, most of these containers don't taste like
what I purchase from my provider locally, so therefore, as their return form states for reason:
DID NOT LIKE, having that as the selection I choose.

This has occurred over and over again.
In past times there was immediately a refund with no request for return.

So, going on past performance of *their immediate refunds*,
I disposed of these products *in the trash* as I had with previous items from other orders.
Is there a warehousing problem with their storage or is it their carriers? or is it just a management issue?

Also, as I've stated on several occasions to VC's CS: I've been a customer since you started this on-line service and ONLY RECENTLY has there been so many issues with your products.

It appears from reading the BBB journal on VC, that Im not the only one with issues with their service and products.

Regards,

*************************
Business response
06/14/2024
We truly apologize to the customer for any inconvenience this may have caused. Due to the amount, we request the customer send the items back for a refund.

Thank you,

Vitacost.com
Customer response
06/19/2024

Complaint: 21774285

Very interesting, where in your refund policy [attached] [only one page, no page #2]
is this, that **************** can *make up* changes to the refund policy as they go along?
That **************** is always right?
I was under the impression that *the customer is always correct*.
Yet, in your earlier communications you seem to make changes as you see fit
to make Vitacost always right, even stating it's in the policy.
Nope, don't see it anywhere.
Your decision is yet, once again - REJECTED!
Refund Please!

*************************
Customer response
06/22/2024
BBB, I believe someone used the incorrect *function key* on responding to my response filed on June 19, 2024
This complaint should NOT have been closed.
This complaint was replied to in a timely fashion and Vitacost
is at fault here by changing their policy at their convenience to suit
their needs.
Since I do not have a copy of what I sent, other than the Return Policy from Vitacost's site,
I can try and recall from memory if you will reopen this dispute.

Business response
07/01/2024
We apologize to the customer for any inconvenience or frustration this may have caused. Per our records, on 5/21/24 there were 2 return labels emailed to the customer. The ***** tracking numbers for the labels were ************ and 776491248926. We kindly request the customer check their email spam or junk folder for the return labels. If not received, we will be happy to resend the labels to the customer. Once received, we will process a refund for the customer.
Thank you,
********************
Customer response
07/10/2024

Complaint: 21774285

Your CANNED response is again rejected because:

During this response from myself/************************* I will use caps.
I am not yelling, merely emphasizing!

Vitacost, per your latest response and referring to your initial response, please REREAD what you sent:

>We previously advised the customer when a request to refund items from orders ********* and 615093270 was submitted that we would need them to be returned. A prepaid label was provided as well. NO, YOU DID NOT SEND ANYTHING OR REQUEST RETURN ON THESE TWO ORDERS !

In reference to your refund policy attached, please REREAD the below response from myself
as well as your posted policy. . .

>Very interesting, where in your refund policy [attached] [only one page but because of the font size I used for your convenience as you apparently cannot READ there are 4 pages here] WHERE DOES IT STATE THIS, that **************** can *make up* changes to the refund policy as they go along?

>That is that **************** is always, right?

>I was under the impression that *the customer is always correct*.

>Yet, in your earlier communications you seem to make changes as you see fit to make Vitacost always right,
>even stating it's in the policy.

>Nope, don't see it anywhere.

>Your decision is yet, once again - REJECTED!
> FULL Refund Please!

We have been at this for over a month and you continue to continue to make the same FALSE STATEMENTS.
WHERE DOES IT STATE THIS, that **************** can *make up* changes to the refund policy
as they go along?
You ARE LOSING a VERY LONG TIME CUSTOMER and your list of complaints with ******************** is growing.
Does corporate know about this?
I am a business owner and in my company it is CS's position to keep the customer satisfied, that the customer is valuable.

Apparently you did not read this in your job description.
FULL Refund Please!

*************************
Business response
07/12/2024
We apologize to the customer that she did not receive the return labels that were previously sent. We have submitted the request for 2 new return labels to be sent to the email address associated with the customers account: **************************** so that the items can be returned for a refund. Please allow 24 to 48 hours to receive the return labels. We apologize to the customer for any inconvenience or frustration this may have caused.

Thank you,

Vitacost.com
Customer response
07/15/2024

Complaint: 21774285

Again I will state that I still fail to see where in your Refund Policy [attached again]
it states that CS has the authority to arbitrarily decide to request any items be returned.
Especially when you set a precedence of not asking for returns, just refunding.
TO KEEP THE CUSTOMER SATISFIED. [again not yelling, just emphasizing]
After almost 30 years of business with you, you now decide you want things returned.
Especially when it was stated that this order was disposed of over a month ago
and now you send me ***** labels for orders [********* and 615093270 ] that are months old.
Why to cover up your faux pas? Because you neglected to do so back then?
For that matter you NEVER requested a return back then and the items in these orders, INCLUDING the stained containers, were put in the trash a long time ago.
What do you people use for intelligence and logic?
I want a refund for those orders and the latest one.
As stated in my initial compliant, since I can no longer access those invoices
around $300.00

A Very DIS-Satisfied Customer

*************************

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business.

Cookies on BBB.org

Need to file a complaint?

Complaint Details

Showing all complaints

Business response

Customer response

Business response

Customer response

Business response

Customer response

Customer response

Business response

Business response

Customer response

Business response

Customer response

Business response

Customer response

Business response

Business response

Customer response

Business response

Business response

Business response

Customer response

Business response

Customer response

Business response

Customer response

Customer response

Business response

Customer response

Business response

Customer response

BBB Rating & Accreditation

Contact Information

Customer Complaints Summary