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          Find a Location

          Cinch Home Services, Inc. has 11 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileCinch Home Services, Inc.

            Home Warranty Plans
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            4700 Exchange Ct STE 3

            Boca Raton, FL 33431-4450

            Visit Website
            Email this Business
            (844) 324-5688

            Business hours

            Open 24 Hours
            Business Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours

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            Customer Reviews

            1.12/5

            Average of 1,451 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            3,224 complaints closed in last 3 years

            861 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessB+

            Accredited Since: 6/27/2019

            Years in Business: 44

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Cinch Home Services, Inc. has 11 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              4700 Exchange Ct STE 3, Boca Raton, FL 33431-4450
              Email this Business
              BBB File Opened:
              12/20/1983
              Years in Business:
              44
              Business Started:
              10/9/1979
              Business Incorporated:
              10/27/1978
              Accredited Since:
              6/27/2019
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Alternate Business Name
              • HMS National, Inc.
              • Homesure of America, Inc.
              • Homesure of Virginia, Inc.
              • HomeSure Protection of California, Inc.
              • TotalProtect Home Service Plan
              • Central Protect Home Service Plan
              • SystemsProtect
              • KitchenProtect
              • TotalProtect
              • Referral Assistant 24
              • Appliance Buyline
              • Residential MD
              • TotalProtect Gold
              • Systems MD
              • PlaceMyClaim.com
              • HomeSure Corporation
              • HomeSure Services, Inc.
              • TotalProtect Gold Home Warranty
              • HMS Home Warranty
              • Systems Protect Corp
              • Real Estate One Home Warranty
              Hours of Operation

              Primary

              M:
              Open 24 Hours
              T:
              Open 24 Hours
              W:
              Open 24 Hours
              Th:
              Open 24 Hours
              F:
              Open 24 Hours
              Sa:
              Open 24 Hours
              Su:
              Open 24 Hours
              Business Management
              • Mrs. Ann Infusino, Director of Operations
              Contact Information

              Customer Contact

              • Mrs. Ann Infusino, Director of Operations
              Additional Contact Information

              Email Addresses

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Purchasing home warranties

              Customer Complaints

              3,224 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              07/03/2024

              Complaint Type:
              Product Issues
              Status:
              Resolved
              My downstairs HVAC stopped cooling on June 28th and I requested a return service from Cinch as we called back in April of 2024 for the same issue. We were notified by ***** that an appointment had been set for July 2. Then over the weekend I received 6 different texts from ***** re-scheduling and scheduling the appointment gain finally settling on July 2nd again, the original date of the appointment. I received another text from ***** on July 2nd confirming our appointment for that date. ***** never showed up for the appointment and a case manager from Cinch contacted me by email telling me the appointment had been rescheduled for July 11th. In speaking with the case manager, she tried to contact other providers but could find none. She said because they had an appointment already arranged with a provider we could not go out of network. I would like to be able to go out of network as ***** as proven to be very unreliable on 4-5 other occasions and I never get any cooperation from Cinch until I ask for an escalation.
              Read More
              Read 3223 More Complaints

              Customer Reviews

              1,451 Customer Reviews

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              How BBB Processes Complaints and Reviews

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              Most Recent Customer Review

              Laurence B

              07/17/2024

              About a month ago I contacted Cinch Home Services. I only could report on the robot system that I need to replace a ceiling fan. It is really an attic fan. They sent one provider out and he looked at it and said it needed to be replaced. He never sends the time and materials need to get the work done. So, I waited for Cinch customer ********************** to get ahold of another provider. They did. He texted me that would be at my place on 7/11/2024. He looked at the attic fan. He said it need a blade and motor. He said that would send the time and materials to Cinch the next day. He still has not. I called Cinch on 7/15, 7/16, 7/17/2024. I told them to text the provider as this is the quickest way to contact him. The customer ********************** told me that they can only called him and leave a message or email him. I even texted him and no results. I feel that Cinch takes a "blind eye" in this. Plus, they have very few providers in my area. I paid $150.00 deductible and no results. What I want Cinch is to set an example. NOT be an example. This is not the first I had to contact BBB of ************* to help me fix the problem. Either Cinch refund my $150.00. Or let me get someone one who put it for me. I need Cinch to contact me ASAP!
              Read 1450 More Customer Reviews

              Local BBB

              BBB Serving Southeast Florida & the Caribbean

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