ComplaintsforProbrite LLC
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Complaint Details
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Initial Complaint
11/08/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
In October 2020, I purchased, from ********** a Probrite LED Dusk to **** Area light. I installed the light the same day. It worked fine until June 2023. I determined that the photocell had failed (an approx. $5 part). Since the product has a 5 year warranty, I contacted the company looking for a replacement part and provided the install information, the model number and the original receipt. Over the past month I have exchanged 15 emails with the company. I have been asked for the replacement part number (which I have no way of knowing) and told to check the original use guide. I have been told that the part is being sent and they will send a tracking number. I have been told that the part is out of stock and on back order. I contacted **********, in an effort to rectify the situation. They told me to contact the manufacturer.Business response
12/11/2023
Hello,
We apologize for the run-around that you have faced. We will be reaching out this week to confirm where to ship out the replacement on an expedited basis. Recently, our ******** Care supervisor left and we have been training a replacment. While that is not an excuse, we want you to be aware of it.
Sincerely,
***Probrite
Business response
12/13/2023
Replacement has been sent to ***** :)Customer response
12/18/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.