Business ProfileforTravelpro Products Inc.

7/25/24 requested return of 4 cases. 1 shipping label was created, not 2. Called Travelpro who sent 2 shipping labels. Shipped cases back in original boxes, Slate Green ******in with Carry-On packed inside of it in one, Ensign Blue ******In and Carry-On in one. Person who created mailing labels only listed 2 larger cases in return. I completed return request for 2 smaller cases. Did not use that mailing label. Used 2 mailing labels Travelpro emailed. Travelpro says to include original packing slip so refunds get credited correctly. Included packing slip in each box with relevant info.Travelpro emailed 7/26/24 2 Medium ******In Rollaboards refunded, $165.67 each. Obviously automated refund based on inaccurate return information employee used to create mailing labels (including only larger cases).7/29/24, Travelpro emailed received BOTH boxes, tracking numbers ************, ************. Contacted Customer Support 7/26/24 (Ticket #**********. ***** said they received only Slate Green cases, not the Ensign Blue cases. The weight shows 7.1 lbs on mailing labels as inaccurately created showing one large case in each box. The ACTUAL weight for each box shipped to me were 17 pounds each. Each box contained a larger case with a smaller case packed inside the larger case. The 7.1 pounds is the weight shown online for the larger case. The smaller case as shown online is 5.3 pounds. Clearly the weight shown on the return shipment labels were simply the weights used by Travelpro in creating the labels, not an actual weight as measured at ****** By my calculations I am still owed $128.00 for each of the two smaller cases for a total of $256.00. Further detail provided in attachments.