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Find a Location

Imperial Moving Group LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Imperial Moving Group LLC

      160 W Camino Real, Unit 512 Boca Raton, FL 33432

    • Imperial Moving Group LLC

      4420 Beacon Cir West Palm Beach, FL 33407-3281

    Business ProfileforImperial Moving Group LLC

    Moving Companies
    Multi Location Business

    Additional business information

    Pending Government Action:
    Government Action: BBB reports on known government actions involving business’ marketplace conduct:
    OFFICE OF THE ATTORNEY GENERAL, STATE OF FLORIDA, DEPARTMENT OF LEGAL AFFAIRS PLAINTIFF, v. multiple companies and individuals. Seventeenth Judicial Circuit (Broward County); Broward County Case Number: CACE22017919

    As of December 8, 2022:

    The Florida Attorney General filed a legal action against three individuals, two holding companies and multiple fraudulent moving brokerage businesses doing business under a variety of names, including Gold Standard Moving and Storage. According to Attorney General Moody’s Consumer Protection investigation, the businesses acted as a common enterprise to deceive more than 400 Floridians into believing the company professionally handled moving services and promised to provide refunds if anything went wrong. Instead, the companies hired third parties to complete the moving services at subpar quality and refused to provide refunds.

    At various times, Gold Standard and the other defendants held out to consumers as Executive Van Lines, Imperial Moving Group, National American Van Lines, Razor Van Lines, Simple Path Moving, Spartan Moving and Storage, United American Moving and Us Pro Moving and Logistics—constantly changing names to dodge bad reviews. According to Attorney General Moody's complaint, these companies advertised top-quality moving services to consumers and claimed to complete the moving process with in-house professionals. After consumers paid large upfront fees required by the company, third-party movers were employed instead of the professionals promised. These third-party contractors often tried to negotiate new prices—even though the consumer already signed an agreement at a specified price. Reports from consumers described the third-party movers as unprofessional, often driving unmarked moving trucks or those available to the public for rent. The defendants also allegedly claimed to offer refunds for unhappy customers, but never paid the refunds.

    Anyone who experiences a moving scam should contact the Florida Attorney General’s Office by visiting MyFloridaLegal.com or calling 1(866) 9NO-SCAM.

    LINK: http://www.myfloridalegal.com/newsrel.nsf/newsreleases/E0224DDFB0FE1433852589120054C8E6?Open&

    See all additional business information

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 7 Customer Reviews

    Customer Complaints

    19 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Imperial Moving Group LLC has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Imperial Moving Group LLC

        160 W Camino Real, Unit 512 Boca Raton, FL 33432

      • Imperial Moving Group LLC

        4420 Beacon Cir West Palm Beach, FL 33407-3281

      Location of This Business
      160 W Camino Real, Unit 512, Boca Raton, FL 33432
      BBB File Opened:
      2/22/2022
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Business Management
      • Damon Ward, Manager
      Contact Information

      Principal

      • Damon Ward, Manager

      Customer Contact

      • Damon Ward, Manager
      Additional Contact Information

      Phone Numbers

      Email Addresses

      Industry Tip

      BBB Tip: Hiring a mover

      Customer Complaints

      19 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      03/02/2023

      Complaint Type:
      Order Issues
      Status:
      Unanswered
      i HAVE A DEPOSIT FOR A MOVE OF $2347 ON DEPOSIT WITH THIS COMPANY WHO SEEMS TO NO LONGER BE IN BSINESS.

      Customer Reviews

      7 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      David S

      1 star

      11/26/2023

      Dont do it!! This company is a ****. They will offer you everything under the sun to get your money then surprise everything changes and you will be shocked!!

      Local BBB

      BBB Serving Southeast Florida & the Caribbean

      BBB Reports On

      BBB reports on known marketplace practices.

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