ComplaintsforOffice Depot, Inc.

Office Supplies

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Customer Complaint:

This Review reflects national complaint activity for Office Depot and the former Office Max corporate owned locations.

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Initial Complaint
07/09/2024
Complaint Type:
Sales and Advertising Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On 7/8/24 I went to the office depot to have a brochure printed. I told them what I wanted and I was charge $722.09 for 125 copies. I had previously had a similar brochure printed there and I told them I wanted the similar printing except for the new material which I gave them on a flash drive. When I got home I realized they charged me 3x the amount I paid last year. Also, when I picked up the job it was NOTHING like I had requested. When I tried to convey my dissatisfaction all the girl did was apologize and did nothing else. Nor did she try to rectify anything.
Business response
07/11/2024
Dear BBB,

I received a response from the General Manager of the store. They have agreed to allow the customer to come back to the store redo the order and issue a full refund to resolve this and the customer has accepted this outcome.

***********************
Executive Customer Relations | ************************************************ Trail | **********, *******;33496

Customer response
07/15/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************************
Initial Complaint
07/04/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I purchased some Prepaid MasterCard Gift Cards from Office Depot ********** **. Upon activation, I was told 1 card failed to activate so the cashier issued me an immediate refund. 2 other cards, assumingly activated were not activated per GiftCardMall. I couldn't register the cards, I couldn't make any in-person transactions. The cards were also identified inactive per GiftCardMall IVR. I am seeking options for a full refund. Receipts and proofs attached.
Business response
07/10/2024
Dear BBB,

I've submitted for the refund for $396.00 for the 2 gift cards that never activated. I emailed the customer and advised to allow 2-10 days to receive the refund back to his card for resolution.

***********************
Executive Customer Relations | ************************************************ Trail | **********, *******;33496

Customer response
07/13/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
A refund was promptly issued.

Sincerely,
Initial Complaint
07/01/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I contacted the Office Depot at ************** on 07/01/2024 concerning a problem with the receiving of email receipts. I made a purchase on 06/30/2024 and returned 2 of the 3 items on 07/01/2024.The representative and her supervisor refused to address the issue.The supervisor **** refused to take my phone call and **** failed to comprehend the concern or the issue related to the failure of Office Depot to send the requested email receipts. I spoke to a supervisor name **** who claimed that she was having difficulty with her system and she was was unable to address the issue at the time of the phone call. I am requesting a refund for the 2 items returned on 07/01/2024 and a copy of the purchase receipt and return receipt.Please find my customer information listed below:******************************** ************ ******************** Customer ID: ******** Membership #**********
Business response
07/08/2024
Dear BBB,
Thank you for notifying us about ********************' concern. While I have made multiple attempts to contact the customer, I have been unable to reach him. Nevertheless, I want to assure you that we have taken prompt action to address his concerns.
We have provided ******************** with the requested receipts and detailed information regarding his refund. Furthermore, we have taken internal measures to rectify any underlying issues to prevent a recurrence of similar incidents.
We regret any inconvenience ******************** may have experienced and apologize for any dissatisfaction caused. We remain committed to resolving his concerns and providing him with a positive experience.
Sincerely,
*************************
Executive Customer Relations
**********************
Case 240701-021760

Customer response
07/08/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
06/27/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I went to Office Depot in ********* in *********** this afternoon and got Office Depot brand ink that I urgently needed to print something tonight. I got home, and it did not work. It kept printing blank pages or pages with the reminder of my color ink. I called the store. The guy who answered said basically Its hit or miss if that ink actually works and recommended that I Return it to the store (I live like 25 minutes away, NOT convenient), get a new one, if that did not work when I get home, to go back to the store and buy the more expensive HP ink. That whole suggestion was the more careless suggestion Ive ever heard. I asked to speak to the manager to get a refund, so I could go to the much closer ******* and get ink. He said theyd only refund if I brought it in (again, I dont live near there). I told him Id be happy to send him a video of it not working and he refused and said to call the 800 number. I sat on home a half an hour and eventually got someone on the chat. While apologetic, he made it seem like he was going to get me my refund but did not. This whole process has been horrible. I will never shop at Office Depot again. Why sell products that *** or *** not work? I want my refund, now. Send me a prepaid label and Ill mail it back. Also, those employees need to be reprimanded for being so careless and rude.
Business response
07/02/2024
Dear BBB,

I emailed the customer and advised I will have a check mailed to her for $25.00 to resolve the refund and she accepted. I also notified store management of the experience for their records and to address the associates. This is resolved

***********************
Executive Customer Relations | ************************************************ Trail | **********, *******;33496

Customer response
07/21/2024
I am satisfied (I am not sure yet that I received the check, Ive been out of the country, but assuming I did, I am satisfied).
Initial Complaint
06/27/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Account information Paypal:Wallet:Bank:Credit card:
Business response
07/03/2024
Dear BBB,

I've reached out to this customer via email, and she never responded. The phone number listed on the complaint isn't valid so I could only email the customer. This is closed for customer not responding.

***********************
Executive Customer Relations | ************************************************ Trail | **********, *******;33496
Initial Complaint
06/26/2024
Complaint Type:
Sales and Advertising Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Current payment information is totally absent on my Office Depot/Citibank Account **********************************. I'm sure I had scheduled a payment of $41.25 for this account in early July. However, this payment is not reflected when I access my online account, and I HAVE ABSOLUTELY NOBODY I can contact to check on this issue (I either get the usual useless automated messages when I telephone, and nobody in the local store has access to credit card information). This is not the first time I'm unable to get updated credit card information from Office Depot/Citibank. I'm leaving the country soon to make some money (July 10th), and I'd like to get this answered before I leave the country.
Business response
06/28/2024
Der BBB,

I work with the Executive Customer Relations Team and have reached out to my contacts with Citi who support the Office Depot credit card to ensure they reach out to the customer. I received a response from Citi they will be reaching out directly to the customer and will be expediting the case to assist and resolve. I also issued customer the email for Citi if he needs to speak with them.

***********************
Executive Customer Relations | ************************************************ Trail | **********, *******;33496

Customer response
07/02/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************************
Customer response
07/02/2024
This issue has been resolved with Office Depot/Citi
Initial Complaint
06/25/2024
Complaint Type:
Delivery Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Order 371137119-001 was placed on June 12 2024. On June 15 I've received notification that ordered item was delivered. Unfortunately the item was delivered to a wrong address **** proof of delivery image shows somebody else residence). I've contacted Office Depot immediately and they promised to get this resolved in 1-2 business and with maximum timeframe of 8 days. They gave me incident # ******-002616. During the following two weeks I've contacted their customer service several times, but they refused to provide any resolution and it is now beyond their own a stated timeframe.To pay for this purchase I've used Office Depot Gift card for amount of $150 and $346.55 was paid by my **** credit card.I request to be fully refunded including gift card amount, because the ordered item (microwave) was not delivered to which there is clear evidence (image of somebody else door on proof of delivery).
Business response
07/08/2024
Dear BBB,
Thank you for bringing ****************************** concern to our attention. Despite making multiple attempts to contact the customer, I have been unable to reach him. Nevertheless, I want to assure you that we have taken swift action to address his concerns.
************************** can expect to see the refund of $346.55 reflected on his account statement, and the $150 gift card balance has been reissued as an e-gift card. Additionally, as a gesture of customer service, we have provided ************************** with a $30 e-gift card.
We sincerely apologize for any inconvenience ************************** may have experienced and for any dissatisfaction caused. Our commitment remains unwavering in resolving his concerns and ensuring his overall satisfaction.
Sincerely,
*************************
Executive Customer Relations
**********************
Case 240628-002851
Customer response
07/11/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************************
Initial Complaint
06/23/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On 06/21 I went to the facility to purchase a new computer chair. I visited the store on *************** and the Manager was very helpful for me to pick the right chairs. Unfortunately, the chair was not available at the store, and I had to go to the office **** off Hwy 14. I approached the gentleman and advised that I was here to purchase the chair on hold. When he returned from the back with the chair, I stepped aside and asked to give me a moment so I can pull my gift card up. Due to internet connection, it was taking a little longer than normal, so I advised the associate to go ahead and help the next customer while my gift card was loading. When he was done, he then proceeded to advise me that I need to show proof my Office Depot gift card was legit and, in his words, " Not Fraudulent", I asked him is this a store policy where we are required to provide proof of our purchase of the gift card, and the associate said yes. I then asked the associate who then went to retrieve another associate and stated in order for me to purchase my item I would need to provide proof and he will have to get his manager to override the purchase. I then asked again can you explain why I would need to show proof? What if this card was a gift from someone to me? How would i provide proof? No answer can be provided but an answer of, " Well people come in here all the time with fake cards". So, while the white associate was staring at me, I asked her will you be asking the gentleman in front of you for proof of his gift card since he was paying with a gift card, the answer was snide and rude, and her words were " Why". Not only did i provide proof of my LEGIT gift card, I am wondering why husband and I was targeted to provide proof and no one else in the store. We are African American and the other customer was white. Please help me understand why we were discriminated against and why no one can provide me the policy. I will be seeking legal counsel in relation to this issue.
Business response
07/03/2024
Dear BBB,
Thank you for bringing Ms. ******** concern to our attention. I have received confirmation that the matter was addressed during a phone conversation that the store's General Manager had with ****************.
While I haven't received confirmation of ******************** satisfaction, we are considered the case resolved.

Sincerely,
*************************
Executive Customer Relations
**********************
Case 240623-003995
Initial Complaint
06/18/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I ordered 3 Blue Parrot headsets from office depot on 5/31. After I received my order I only got 1 headset and not all 3. I called them and notified them of the issue.They told me they would be issuing the refund for them, but It was from a third-party party seller *** would take time. Office depot has Refunded me ****** out of the ****** but I have not been issued the rest of my refund of ****** and said they would refund it twice and was pending in my bank account but they stopped it. They also will not take the one back at the store, and the store told me to call customer service and i have already called the 3 time and they will not send me a return label for the one. I just want the test of my money back of the ****** from them because off all the problems I have purchased them some where else .
Business response
06/21/2024
Dear BBB,

I've emailed the customer a prepaid *** return label to send the headset back to Office Depot for a full refund. This is the outcome the customer desired.

***********************
Executive Customer Relations | ************************************************ Trail | **********, *******;33496

Customer response
06/25/2024

Complaint: 21867411

I am rejecting this response because:

Sincerely,

***************************************

I sent the package out today but I think I should get something for all the problems I had just to return and inconvenience of all the time out of my day and driving around
Business response
06/27/2024
Dear BBB,

This return was received back at the warehouse today 6-27-24 and the credit will be released once the return is processed. The customer can expect the refund within 2-10 days for certain back to her account. Because the customer is asking for additional compensation. I will have a gift card for $25.00 emailed to customer and she can use this online or inside any Office Depot store. This will be the final accommodation Office Depot will be providing this customer. She will receive the gift card via email within 24-48hours.

***********************
Executive Customer Relations | ************************************************ Trail | **********, *******;33496

Customer response
06/28/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************************
Initial Complaint
06/18/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Didn't get my refund credit back to my account and it has been pass the time expected. I keep getting the run around about my refund. No answers from the company that is resolving the issure.Thanks
Business response
06/21/2024
Dear BBB,
Thank you for forwarding our customers complaint. We have reached out to the customer directly regarding this matter. We have reached out to the customer directly, who has confirmed they have received their full credit in the amount of $248.39.

Please let us know if we can be of any additional assistance with this matter.

*******************
Executive Customer Relations
**********************
Case # ******-009136
Customer response
06/24/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Customer response
06/24/2024
Close case
Thank you for your help.

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