Complaintsfor4ocean, PBC

• Initial Complaint

  08/28/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  On 3 July, 2023 I ordered 4 bracelets from 4ocean, for the amount of $73.00. Was told there might be a short shipping delay because of 4 July holiday.Order was NEVER received. I have placed several inquiry emails, without response. Have been sent follow-up emails to rate my liking of product, which was NOT received - no response. Opened an account to complain, no response.USPS even has shipping label, awaiting product to deliver.

  

  Business response

  08/28/2023

  Hi *****,
  
  We apologize for the delay in receiving your order. After reviewing the case, we found that we did try to contact you through email, but it seems like those messages were not delivered to your inbox. It's possible the emails were caught by your spam filter. We also left a voicemail on August 22nd regarding your order as we were concerned about the delay. We understand that you are disappointed, so we'd like to make it right for you. Sadly, we are out of stock of two of the bracelet you ordered, but we have issued you a full refund back to your original payment method for the order. The refund will be processed in 2-3 business days. We also discovered that your order was lost in transit and the tracking information was not updated after it left our facility.
  
  We would like to assure you that we are here to help you in any way we can. If you have any further concerns or requests, please don't hesitate to contact us. We are always happy to help.
  
  Sincerely,
  4ocean

  Customer response

  08/29/2023

  As to the 4ocean response - I accept the complete refund.   BUT, I am disgusted that they claim to have tried to email me several times regarding my order, or that they left a voicemail.   I check my inbox and my spam folder every single day - NO emails were sent about the delay of my order, but emails generated about how I liked my new bracelets arrived.   I kept them all, and also responded to the ones I did receive.   And, since I am retired and home every day, I can state without doubt that the company left NO VOICEMAIL.   This is disingenious company-speak, and reflects so poorly on 4ocean.   I'd love to hear them say that yeah, they screwed up and are sorry, instead of blathering meaningless excuses.   I will never do business with them again and will tell anyone I speak to that I think they are incompetent and possibly fraudulent.

   

  BBB - thank you so much for getting some traction with them in only one day after I spent weeks without any success.   Now, if they will only process my refund in a timely manner.
  

  Customer response

  08/29/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.    But, please read what I submitted regarding their response to my complaints.
  
  Sincerely,
  
  *******************************

  

  Business response

  08/29/2023

  We are so sorry to hear the customer feels this way, This is surly not the 4ocean. Attached are screenshots of our emails to the customer, and the out going call. We have a message into our email platform on this as well. 

• Initial Complaint

  08/07/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Placed an internet order for two items on 5/26/2023.4ocean shipped (1) of the items via **** which was received on 6/20/2023.4ocean indicated in shipping record that (2) items ****************** were shipped and received by me.Shipment made in Kraft paper envelope weighing 6 oz. - not sufficient weight or space to have included the ordered T-shirt.Multiple inquiries have been made via website to rectify have been ignored.Multiple telephone calls to Corporate Headquarters have yet to be answered.In summary - seeking to have this order completed, as ordered.Order # is ********.

  

  Business response

  08/08/2023

  Hi there *****, 
  
  We are so sorry that you have not got in contact with us and that the order was received incorrectly. Looking into this, we do see that there was communication with about a replacement order 8/7/23. This is surly not the 4ocean norm, and do not want this experience for our customers. If there is anything else we can do to help please feel free to reach us via email at ******************************* or on our live chat found on our website. We are happy to help. 
  
  Kind Regards,
  4ocean 

  Customer response

  08/08/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  07/17/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I paid $48.92 to 4Ocean.com for my monthly subscription (to receive a bracelet combo) on June 15, 2023. I have not received my bracelets for the month of June yet and have since cancelled my subscription.I either need to get my money refunded or receive the products I paid for. I wrote to 4ocean through their website contact form 3 times and have had no response yet. There is no way to call them to speak with someone about this either. As far as Im concerned, at this point they have stolen money.

  

  Business response

  07/17/2023

  Hi there,
  
  I am so sorry to hear this. We do not see any emails from the email address used.  Regarding the order from June, I have issued you a replacement order, 44785298 which will be shipped out shortly and arriving in 4-7 business days. I can confirm the subscription has been canceled. If there is anything else that we can do please feel free to reach out to *******************************.

   

  Kind Regards,
  4ocean

  Customer response

  07/17/2023

   
  Complaint: 20332187
  
  I am rejecting this response because: My original order cost $48.92 and was to include a bracelet COMBO (which should include 1 beaded bracelet, 1 braided bracelet and 1 mystery braided bracelet). The replacement order you are now sending me seems to only include one beaded bracelet (and not the other two it should also include).
  
  ********************************************

  

  Business response

  07/18/2023

  Hi there,

  Your replacement order has already started process for the missing items, along with that you have been issued a refund for June 15th bracelets you did not receive. We are so sorry for the experience you received, it is surly not the 4ocean norm. If there is anything else we can do to help, please do not hesitate to reach out. 

   

  Kind Regards,

  4ocean

• Initial Complaint

  06/16/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I want to cancel a monthly bracelet subscription to 4Ocean. I no longer want the bracelets. Also, I recently learned that theyre a FOR profit business, not a charity. I have tried to contact them several times in the last 3 weeks to get this done but I have never received a response from them. There is no phone number shown anywhere on their website. Theyre a fraud, and theyre hiding. How can I get this stopped?

  

  Business response

  07/03/2023

  Hello, 

  This is the first that we are seeing or hearing of this issue. She hasn't reached out to our customer service via email, social or by phone. We were not able to find a subscription under that email but after some digging we found an account with a matching address under a different email. We have canceled this subscription and are reaching out via email to inform her. 

   

  Kind regards, 

  4ocean 

  Customer response

  07/04/2023

   
  Complaint: 20198303
  
  I am rejecting this response because:  I did email 4Ocean 3 times and got no response.  I used the link on their own website!  The subscription to be cancelled has been delivered to ***************************, my granddaughter.  The address for her is **********************************************************************.  Odd that they had trouble finding this subscription when they so easily find my credit card to charge me every month!

  I want to be sure that this is cancelled.  Their next charge would show up on July 15th.  If there is no charge then Ill believe they have finally let go of me.

  
  Sincerely,
  
  *******************

  

  Business response

  07/18/2023

  Hi there *****,

   

  We are so sorry to hear this. Your subscription was under a different email address but your subscription has been canceled, and you have been refunded for the July shipment, you will see those funds in 2-3 business days back in your account. You will not be charged again for the subscription. If there s anything else we can do to help please feel free to reach out or send us a email at *******************************. 

   

  Kind Regards, 

  4ocean

  Customer response

  07/18/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  09/13/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered a 4Ocean long sleeve t-shirt in early August, 2022. I'm sorry I don't have an order number, I thought 4 Ocean was a legit company so order number was unnecessary to keep. I was so wrong! I live at ********************************************************************************, and I expected delivery at this address, instead, they sent it to my old address: ***********************************************. They got this address from SHOPIFY, whatever that is. I contacted 4Ocean about this delivery and I was assured they would send a t-shirt to my new address. Saturday, Sept 10, 2022, a package arrived from 4Ocean, in it was a bracelet addressed to a woman in ********. This is unacceptable.I want the t-shirt that I paid $25.00 for, delivered to the correct address. That's all I want

  

  Business response

  09/28/2022

  Hi there *******, 

  I'm so sorry you haven't received your correct order. I was able to locate your original order and we did send it to the address that was inputted at checkout. 

  ***********************************
  4019 *******************
  ****** ** 80237
  *************
  ************

  I see you have already contacted our customer support and we have issued a replacement to your new address: 

  ***********************************
  2716 ********************************
  ****** ** 80014
  *************

  You can continue to track your package here: https://www.ups.com/WebTracking?loc=en_**&requester=ST&trackNums=92748909901462543405041181/trackdetails

  If there is anything else I can help you with please don't hesitate to reach back out. 

  Kind regards, 

  4ocean

• Initial Complaint

  07/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On Wed June 22, 2022, I got an email early in the morning stating beach chairs were back in stock. Order #******** and ***** tracking #************. An hour after I got the email I placed an order for 2 chairs (thank you for the bag). I paid an extra $50 to get those chairs to me by Friday (the two day shipping). No, your website does not state when it is expected to arrive (possibly on purpose). AFTER I placed the order it said delivery would be Monday. So I called ***** and was told that it would probably sit in the warehouse and I could pick it up Sat (I was to leave on vacation Sunday). 4Ocean acknowledged my order at 12:20 on the 22nd and did not ship out until 3:30 the next day. That was frustrating for me and very disheartening. So I waited and hoped only to have ***** purposefully hold the chairs in ************. So, sadly I did not get the chairs in my tight timeline. So I wasted money on shipping. Fine. When I got home and inspected the chairs I was again a little unhappy. The chairs overall look nice and have a lot of features (the price reflects it, too, and I wished I had bought them at $75-they rose to $89). However my chairs have scratches, dents, some kind black oil substance on them, a stain and the stitching is somewhat poor quality. Are they still effective? Yes, they are. But for the price I paid I don't expect to receive mildly damaged products. I have not used these chairs and they have only touched my carpet. I took pictures immediately after opening. There are more pictures but I limited it. There should also be some type of recyclable padding in the box, too.As a business person myself I wish that you would contract with **** ***** has poor shipping experiences as I see with my own customers. I don't want to return them but I would like some kind of compensation for the damage. I will leave that to 4Ocean to determine what is fair to both of us. I am a repeat customer and am trying to support the cause and business. Thank you for listening.

  

  Business response

  07/07/2022

  Hi there, 

  I'm so sorry your order didn't arrive in time and was damaged. Once an order is placed it does take ***** business hours to process and ship from our facility. I do see the order was placed on the 22nd of June and was shipped on the 23rd of June. We do want our customers to be 100% satisfied with their products. Please reach out to our customer service at ******************************* and we will be happy to send out an RMA and send you brand new chairs or we can offer a discount on the ones you currently have. We look forward to your reply.  

  Kind regards, 4ocean 

  Customer response

  07/08/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  10/23/2021

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I BOUGHT SOME BRACELETS FROM 4OCEAN BECAUSE I THOUGHT THEIR BUSINESS MODEL WAS A GOOD CAUSE TO GET PLASTIC OUT OF THE OCEAN , THEN THEY STARTED SENDING ME PACKAGES THAT I DID NOT ORDER , I TOLD THEM TO STOP SENDING ME PACKAGES BUT THEY ARE STILL DOING IT , 4OCEAN STARTED OUT AS A NOBLE CAUSE NOW IT IS JUST A MONEY GRABBER I JUST WANT 4OCEAN TO STOP SENDING ME MERCHANDIZE I DID NOT ORDER

  

  Business response

  10/28/2021

  Business Response /* (1000, 5, 2021/10/25) */ Contact Name and Title: ****** SR. Manager CS Contact Phone: XXXXXXXXXX Hi there *******, I'm so sorry for any misunderstanding. You were signed up for our monthly subscription and that's why you were receiving the new bracelet each month. I do see one of our customer service agents has already helped you by canceling and refunding your order. Please feel free to keep the bracelets or gift them to a friend to help spread the word about ocean pollution. If there is anything else we can help you with please don't hesitate to reach back out. Kind regards, 4ocean Consumer Response /* (2000, 7, 2021/10/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) I do accept their response they have contacted me , this matter has been resolved to my satisfaction. it may have been partly my fault actually I may have clicked the wrong button to start sending me packages thank you

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩