Business ProfileforNew Gen Sports Group LLC

Very over priced, horrendous quality, slow turn around time, and poor customer service. Instead of a refund I was offered 30% off my next order. Will never be buying again due to the poor quality and peeling of personalization right out of the bag. STAY AWAY.

Dear customer,


We are truly sorry to hear about the experience you had with our products and services. Your feedback is incredibly important to us, and I deeply regret that we didnt meet your expectations. Please know that were committed to making things right.


We regret to hear that you felt our pricing was high. We work hard to create an entire collection thats customized with your clubs colors and logos. This allows us to offer those extra special touches like adding names, initials, or numbers. To offer this degree of customization and avoiding the inventory shortages that often cause delays in the custom gear industry, all the items are made to order. But I hear you, and well keep looking for ways to offer the best value possible.


Regarding the quality issues, were always striving to improve, and your feedback is crucial in helping us stay up to date with the best materials and styles. Id love to learn more about what went wrong so we can make sure this doesnt happen again.


I also want to acknowledge the frustration you must have felt with the turnaround time. Your order was placed on July 26th and delivered on August 24th, which fell out of our ***** business day window by 5 business days. Nonetheless, we completely understand that even a few extra days can be frustrating, especially with games coming up. We know that delays arent acceptable, and were working hard to improve our processes to avoid this in the future.


Im especially sorry that your experience with our customer service wasnt what it should have been. We aim to be timely and helpful in every interaction, and if you could share more about what went wrong, it would help us ensure that no one else has a similar experience.


Regarding the refund and discount, I want to explain that when we noticed the issue with the peeling sticker, we offered a replacement right away. I understand that you requested a different size for the replacement, and while our policy is usually to replace items with the exact specifications of the original order, we made an exception and accommodated your request. When a refund was requested instead, we offered a 50% refund and allowed you to keep the item, hoping it would be a satisfactory resolution. Im so sorry that this didnt meet your expectations.


Please accept our sincere apologies for all the inconvenience and frustration this has caused you. I would love the opportunity to make things right. If youre open to it, please reach out to me directly so we can work together on a solution that feels fair to you.


Thank you for your feedback and for giving us the chance to improve. We truly value your business and hope to earn back your trust.


Warmest regards,