ComplaintsforSoulmate Customs Inc
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Complaint Details
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Initial Complaint
06/26/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
April 26, 2024 I paid $106.96 for a custom pair of boxers for my partner as a Fathers Day gift. Unbeknownst to me, I gave them the wrong address. I contacted them, and had to pay a $20 extra for a new shipping label. The current date is June 25 2024 and I havent received the package. *** reached out to them and have basically hear nothing in regards of my package.Business response
07/19/2024
Hello, I'm sad to see someone submit a complaint to the BBB as our priority is to always keep our customers satisfied. This customer had paid for her return label invoice but did not send us a screenshot of the payment that was made/ let us know that the payment was complete so our team did not proceed with re-shipping the package. This was until June 7 where the customer reached out through our email to ask where her package was in which our team responded that she should be getting a tracking number as soon as it ships. A few weeks after, customer reaches out to ask for her tracking number which we then sent. This customers order has now been delivered to the customer since July 17. The customer is in ****** so the package took time to get to her. Our priority is seeing our customers happy with their quick, easy and special experience with us. I have made sure to personally reach out to this customer to apologize for the accidental miscommunication and delay on getting her order delivered to her. We will always make sure our customers are happy and satisfied with ordering from our business.
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BBB Rating & Accreditation
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.