Business ProfileforDeck Expressions LLC

On 08.07.23 I order 4-Country Ledgestone 30" Column Wraps by NextStone totaling $647.96. When I opened the first box, I immediately saw that they were not the quality advertised and did not take it out of the box or open the others. It literally looked like Styrofoam painted to look like a rock. I initiated the return online and when it appeared to pause on the computer, I contacted the company and spoke with *****************************. It was at that point that he advised me that I would have to pay for return shipping ($284.40) and a restocking fee ($149.95), totalling 67% of the initial cost, because my return did not qualify for it to be covered. I advised him that did not seem fair. I wanted the product, just the one that they sent me was very poor quality. I even stated I would order a higher cost item (4-Stone Post Covers by Deckorators $1,092.92) as long as they would refund the fees. ***** agreed to refund the restocking fee as long as provided the return number and the reorder number, which I did. Then he refused to refund the money.I am good with paying for a solid product, such as the Deckorators product that I paid for, received, and installed. However, having to pay for a poor quality, falsely advertised product, when I was told in writing I would be reimbursed, is poor business and not nice. I literally could have gone to ********** purchased the same product in store and returned it with no additional re-stocking fee.