Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Uses since 2019. Billing problems each year. This year April- email re termite renewal. Asked for bill (no cost in email) told by owner could not send bill till next month????May get bill for $475. Call office speak to elderly lady. No discounts shown for 1 referral nor for 2 no-shows (they were emailed each time they sent survey for visit. (98% time I am able to wait for them to open garage and porch and they leave a card on visit). They do not connect referral to your account so you have to remind them then they have to research it. She confirmed the referral and the emails. I then asked for corrected bill - none kept sending one for $475. Multiple phone messages left to correct bill, tech notified. Just keep getting bills and messages that the amount is $475 End of June message left service terminated by one person then several others with different messages.To date $200 for termite coverage and a visit in May and June. That makes total charge for services $250 and cred of $25 due for referral a $50 due for 2 no shows. I wrote a check for $175 to clear the account. I attached a letter explaining everything and also put calculation on check. Did not mail it due to unreliability of office and wanted to hand it to an employee. Gave check to tech. Received call shortly thereafter referral still not tagged to my account. Two no shows not tagged to my account. Tried to explain to clerk who said termite not $175 and it was $200 so she clearly could not grasp situation.We are now at end of July more than three months trying to straighten this account out.Since annual problem begin to think they hope you will forget about credits and pa full bill which does happen with people in my age group

  Customer Answer

  Date: 08/03/2023

  ***************** owner since called me.  We agreed on balance.

  I called next day and girl insisted I owed more than agreed amount. Emailed his wife ******* who was trying to help but playing phone tag.  Boy called and said I would have to pay extra for credit card.  Said I would send a check.

  Emailed his wife ******* to tell her I was paying by check.  Today get a call that service discontinued.  Got phone call today and no one on phone when I answered.  Another call from a boy in the office now with right amount saying I needed to pay for year or monthly.

  Send ******* an email that things still a mess and to return check since theyterminated my service  - too stressful dealing with office staff that have not a clue what is going on.  So my service terminated and they sent me an email about mosquito service - all makes no sense

  Customer Answer

  Date: 08/23/2023

  Thought this was resolved after talking to owner. Agreed to pay $200.  Tried to pay and girl insisted I owed more money.

  Sent a check weeks ago and still being asked to pay the bill.

   

  Seems there is no reasonable resolution due to incompetence in office.  Have requested return of my check and to not have a relationship.

   

  As a note now hearing from some other residents of my community similar problems with office and left for another company.

   

  He claims they have over **** customers but pay 3.5% to credit card companies.  With that kind of volume would think the fee at the bottom of the range (0.1% not the top of 3.5%)

  

  Business Response

  Date: 08/28/2023

  Hello, 

  Southeast Florida Pest Control here. I am sorry that ************** is having issues with the billing in our company. She keeps getting messages because we have not received her payment after making adjustments. I emailed with her asking her if her bank has posted payment her response has been "No". I as a supervisor have reached out many times and asked that to get this issued settled it is best we speak on the telephone and given her my personal number on several emails and she has yet to give me a call. Our office has also called and the customer has not answered.  I have offered to help many times, but she has yet to call me. If the customer does not call me directly, I can not help. As with any business problems can arise and we try our best to fix an issue. As a pest control company customer has stated that she is happy with **************/service and does not have any issues with bugs. 

  Customer Answer

  Date: 08/28/2023

  ******* keeps saying to call her number which I have done several times and she never answers.  I did request a check for them sent to the address on their business card.  She claims it was never received.  She asked if it had cleared the bank and I told her it did not show up on the statement I just received to which she alludes that means they never got it or cashed it.  She does not seem to understand that the timing of the check sent and the closing of the statement may overlap thus it not showing up yet - common with all banks.

  I have been trying to work with them for over four months and after reading comments from others seems this is an impossible situation which apparently is a frequent problem. The technicians are excellent the office is inept.  I have termite protection with them and was paid four months ago but still getting solicitation as late as today to but their service again another example of the defects in the office.  I replied to an email from ******* and returned two times so think they must have blocked me.  I have told ******* I do not wish service from them much too stressful and time consuming after **** than four months.  Will look at companies those who left are now using.

  I pay all my bills on time and rarely there is an issue but it is resolved in time to pay the bill on time.  ************ is certainly an outlier for baseline customer service. 

  Had an appliance fail just this month and it was scheduled, diagnosed, part ordered and repaired in two weeks with correct statement issued the same day as each visit !! That is great customer service.

  Many hours, phone calls with people who nothing about referral bonuses, adjustments by owner and a young girl very argumentative and rude, reported two times no service (they cime say day so am home to open garage and porch door) calls to wife of owner to her 'private' line and she never answered.

  I have expended more than any reasonable amount of time with no progress except with owner but staff not able to work with that and a check sent by one of the largest national banks which they claim they did not receive. There is no more I can do.  Thank you for your efforts in this matter.

  Customer Answer

  Date: 08/29/2023

   
  Complaint: 20368716
  
  I am rejecting this response because:

  ******* keeps saying to call her number which I have done several times and she never answers.  I did request a check for them sent to the address on their business card.  She claims it was never received.  She asked if it had cleared the bank and I told her it did not show up on the statement I just received to which she alludes that means they never got it or cashed it.  She does not seem to understand that the timing of the check sent and the closing of the statement may overlap thus it not showing up yet - common with all banks.

  I have been trying to work with them for over four months and after reading comments from others seems this is an impossible situation which apparently is a frequent problem. The technicians are excellent the office is inept.  I have termite protection with them and was paid four months ago but still getting solicitation as late as today to but their service again another example of the defects in the office.  I replied to an email from ******* and returned two times so think they must have blocked me.  I have told ******* I do not wish service from them much too stressful and time consuming after **** than four months.  Will look at companies those who left are now using.

  I pay all my bills on time and rarely there is an issue but it is resolved in time to pay the bill on time.  ************ is certainly an outlier for baseline customer service. 

  Had an appliance fail just this month and it was scheduled, diagnosed, part ordered and repaired in two weeks with correct statement issued the same day as each visit !! That is great customer service.

  Many hours, phone calls with people who nothing about referral bonuses, adjustments by owner and a young girl very argumentative and rude, reported two times no service (they cime say day so am home to open garage and porch door) calls to wife of owner to her 'private' line and she never answered.

  I have expended more than any reasonable amount of time with no progress except with owner but staff not able to work with that and a check sent by one of the largest national banks which they claim they did not receive. There is no more I can do.  Thank you for your efforts in this matter.

  
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 08/29/2023

  Hello, 

  It is clear the customer is upset and our company has tried to resolve the issue many times. I called the customer again before responding at *******  but she did not respond. Like I have stated before, the best way to talk is on the phone is the but the customer has not left me a voicemail to call her back and I have not received a missed call from her number.  The customer states that the check did not clear on her end which makes sense because we never received a check. Per business policy, we can not say we received money if we have not.  This is very standard in most business practices.

  We sent all customers in our system an ad about sentricon services if they would to install  it in their house. We use this as a  marketing campaign since we send this to ALL customers in our system, it is possible they could have the service. This is just how we market, same with many other business that exist today. It clearly states that if you like not like to recieve marketing texts reply 'REMOVE'. 

  I did not recieve an email from the customer.  I did not block the customer, I have been trying to reach her on the phone for weeks. She also got a call from the owner, ***********************, several weeks back. 

  Just to recap, I and the office have called her several times, but nobody picks up the phone. Again, I understand she is not happy with the office staff, but we have tried to make it right on several occasions, we are just not getting in contact with the customer. 

  We are a pest ********************** company who has done a good job on her house, which the client clearly states. Once we recieve her check, we can send it back.  Once again, we did not recieve any payments from the customer which is why she got the invoices from us. Moving forward, we will not be servicing this customer for monthly pest **********************.  The customer owes us no money and we owe the customer nothing. If we recieve a check from her, we will mail it back. It seems that maybe the check got lost in the mail, again if we receive it we will send it back. 

  The customer still has sentricon with us up until the April ****. At that point, she can decide if she would like to renew the system with us or will can remove it from her home. 

  Once again to makes things easier I will leave my personal number here which is ************. I am happy to help make the situation better and put the customer at ease. 

  Thanks, 

  *******

   

   

  Customer Answer

  Date: 08/29/2023

  Months ago when the referral had not been credited nor the two months I got not service and notified them as such started all this.  It was an older woman who searched and found the notifications.  I asked for a corrected bill three times and when I called kept getting a young girl who is rude and was never able to find the credits and the last call I had with her told her the amount settled with owner she continued I owed more.  Because I could not get a corrected bill I canceled the pest control.  The ********* had already been done and is done once a year.  I sent them a check for $175 to cover the ********* and two visits minus $25 for the referral and $50for the two months with no service.  The calculation noted on the check.  The check was accepted and cashed which acknowledges agreement.

  The owner called me and after long discussion we agreed on $200 for the year starting in June.

  I called to pay the bill and got the rude little girl who kept insisting I owed more and even after telling her this was an arrangement with the owner she continued to argue.  ***** kept leaving messages with wrong amount.

  Eventually his wife called and offered her private number which have never gotten a real person to answer.

  Her last email she asked if I wanted to discontinue.  I wrote a response and tried three times to sent and it came back rejected by them.

  Now I get your note that says she wants to take the ********* out which is paid for and the first time she has brought it up.  She is not abiding by what her husband and I agreed to.

  After I talked to her husband called to make the payment and got the rude girl who insisted $200 was not the amount I owed.

  I had a check drafted and mailed to the address on their business card. I communicated a young man was leaving messages I had an outstanding balance. ************; told me to ignore them.  She insists it was never received (all my other payments were received and cashed with no problem).  I sent email to ******* that they were too stressful to return the check and discontinue pest service.  She asked if cashed.  Said it had not shown up on statement and her reply was "then we did not get it" which makes no sense.  You can have the check but not deposit it ie you received it.

   

  I keep getting notices about getting termite protection - I ALREADY have it

   

  Summary 

  Sentricon is full paid minus credits and should not be removed prematurely

  I do not want any further service

  My balance is zero.

  I cannot communicate with his wife because a person does not answer her private line. I responded to the email ******* sent but seems she has blocked me as I am getting a message "rejected by recepient "

   

  This is all to stress and not good for my health over four months and they are still confused and not just abiding by owner's directive.  Hear from other community members left because of office and employees say disorganized as well

   

  Thank you for your assistance with this u necessary mess

  Customer Answer

  Date: 08/29/2023

  Months ago when the referral had not been credited nor the two months I got not service and notified them as such started all this.  It was an older woman who searched and found the notifications.  I asked for a corrected bill three times and when I called kept getting a young girl who is rude and was never able to find the credits and the last call I had with her told her the amount settled with owner she continued I owed more.  Because I could not get a corrected bill I canceled the pest control.  The ********* had already been done and is done once a year.  I sent them a check for $175 to cover the ********* and two visits minus $25 for the referral and $50for the two months with no service.  The calculation noted on the check.  The check was accepted and cashed which acknowledges agreement.

  The owner called me and after long discussion we agreed on $200 for the year starting in June.

  I called to pay the bill and got the rude little girl who kept insisting I owed more and even after telling her this was an arrangement with the owner she continued to argue.  ***** kept leaving messages with wrong amount.

  Eventually his wife called and offered her private number which have never gotten a real person to answer.

  Her last email she asked if I wanted to discontinue.  I wrote a response and tried three times to sent and it came back rejected by them.

  Now I get your note that says she wants to take the ********* out which is paid for and the first time she has brought it up.  She is not abiding by what her husband and I agreed to.

  After I talked to her husband called to make the payment and got the rude girl who insisted $200 was not the amount I owed.

  I had a check drafted and mailed to the address on their business card. I communicated a young man was leaving messages I had an outstanding balance. ************; told me to ignore them.  She insists it was never received (all my other payments were received and cashed with no problem).  I sent email to ******* that they were too stressful to return the check and discontinue pest service.  She asked if cashed.  Said it had not shown up on statement and her reply was "then we did not get it" which makes no sense.  You can have the check but not deposit it ie you received it.

   

  I keep getting notices about getting termite protection - I ALREADY have it

   

  Summary 

  Sentricon is full paid minus credits and should not be removed prematurely

  I do not want any further service

  My balance is zero.

  I cannot communicate with his wife because a person does not answer her private line. I responded to the email ******* sent but seems she has blocked me as I am getting a message "rejected by recepient "

   

  This is all to stress and not good for my health over four months and they are still confused and not just abiding by owner's directive.  Hear from other community members left because of office and employees say disorganized as well

   

  Thank you for your assistance with this u necessary mess

  Customer Answer

  Date: 08/29/2023

  Months ago when the referral had not been credited nor the two months I got not service and notified them as such started all this.  It was an older woman who searched and found the notifications.  I asked for a corrected bill three times and when I called kept getting a young girl who is rude and was never able to find the credits and the last call I had with her told her the amount settled with owner she continued I owed more.  Because I could not get a corrected bill I canceled the pest control.  The ********* had already been done and is done once a year.  I sent them a check for $175 to cover the ********* and two visits minus $25 for the referral and $50for the two months with no service.  The calculation noted on the check.  The check was accepted and cashed which acknowledges agreement.

  The owner called me and after long discussion we agreed on $200 for the year starting in June.

  I called to pay the bill and got the rude little girl who kept insisting I owed more and even after telling her this was an arrangement with the owner she continued to argue.  ***** kept leaving messages with wrong amount.

  Eventually his wife called and offered her private number which have never gotten a real person to answer.

  Her last email she asked if I wanted to discontinue.  I wrote a response and tried three times to sent and it came back rejected by them.

  Now I get your note that says she wants to take the ********* out which is paid for and the first time she has brought it up.  She is not abiding by what her husband and I agreed to.

  After I talked to her husband called to make the payment and got the rude girl who insisted $200 was not the amount I owed.

  I had a check drafted and mailed to the address on their business card. I communicated a young man was leaving messages I had an outstanding balance. ************; told me to ignore them.  She insists it was never received (all my other payments were received and cashed with no problem).  I sent email to ******* that they were too stressful to return the check and discontinue pest service.  She asked if cashed.  Said it had not shown up on statement and her reply was "then we did not get it" which makes no sense.  You can have the check but not deposit it ie you received it.

   

  I keep getting notices about getting termite protection - I ALREADY have it

   

  Summary 

  Sentricon is full paid minus credits and should not be removed prematurely

  I do not want any further service

  My balance is zero.

  I cannot communicate with his wife because a person does not answer her private line. I responded to the email ******* sent but seems she has blocked me as I am getting a message "rejected by recepient "

   

  This is all to stress and not good for my health over four months and they are still confused and not just abiding by owner's directive.  Hear from other community members left because of office and employees say disorganized as well

   

  Thank you for your assistance with this u necessary mess

  Customer Answer

  Date: 08/29/2023

  Months ago when the referral had not been credited nor the two months I got not service and notified them as such started all this.  It was an older woman who searched and found the notifications.  I asked for a corrected bill three times and when I called kept getting a young girl who is rude and was never able to find the credits and the last call I had with her told her the amount settled with owner she continued I owed more.  Because I could not get a corrected bill I canceled the pest control.  The ********* had already been done and is done once a year.  I sent them a check for $175 to cover the ********* and two visits minus $25 for the referral and $50for the two months with no service.  The calculation noted on the check.  The check was accepted and cashed which acknowledges agreement.

  The owner called me and after long discussion we agreed on $200 for the year starting in June.

  I called to pay the bill and got the rude little girl who kept insisting I owed more and even after telling her this was an arrangement with the owner she continued to argue.  ***** kept leaving messages with wrong amount.

  Eventually his wife called and offered her private number which have never gotten a real person to answer.

  Her last email she asked if I wanted to discontinue.  I wrote a response and tried three times to sent and it came back rejected by them.

  Now I get your note that says she wants to take the ********* out which is paid for and the first time she has brought it up.  She is not abiding by what her husband and I agreed to.

  After I talked to her husband called to make the payment and got the rude girl who insisted $200 was not the amount I owed.

  I had a check drafted and mailed to the address on their business card. I communicated a young man was leaving messages I had an outstanding balance. ************; told me to ignore them.  She insists it was never received (all my other payments were received and cashed with no problem).  I sent email to ******* that they were too stressful to return the check and discontinue pest service.  She asked if cashed.  Said it had not shown up on statement and her reply was "then we did not get it" which makes no sense.  You can have the check but not deposit it ie you received it.

   

  I keep getting notices about getting termite protection - I ALREADY have it

   

  Summary 

  Sentricon is full paid minus credits and should not be removed prematurely

  I do not want any further service

  My balance is zero.

  I cannot communicate with his wife because a person does not answer her private line. I responded to the email ******* sent but seems she has blocked me as I am getting a message "rejected by recepient "

   

  This is all to stress and not good for my health over four months and they are still confused and not just abiding by owner's directive.  Hear from other community members left because of office and employees say disorganized as well

   

  Thank you for your assistance with this u necessary mess

  Customer Answer

  Date: 08/29/2023

  Months ago when the referral had not been credited nor the two months I got not service and notified them as such started all this.  It was an older woman who searched and found the notifications.  I asked for a corrected bill three times and when I called kept getting a young girl who is rude and was never able to find the credits and the last call I had with her told her the amount settled with owner she continued I owed more.  Because I could not get a corrected bill I canceled the pest control.  The ********* had already been done and is done once a year.  I sent them a check for $175 to cover the ********* and two visits minus $25 for the referral and $50for the two months with no service.  The calculation noted on the check.  The check was accepted and cashed which acknowledges agreement.

  The owner called me and after long discussion we agreed on $200 for the year starting in June.

  I called to pay the bill and got the rude little girl who kept insisting I owed more and even after telling her this was an arrangement with the owner she continued to argue.  ***** kept leaving messages with wrong amount.

  Eventually his wife called and offered her private number which have never gotten a real person to answer.

  Her last email she asked if I wanted to discontinue.  I wrote a response and tried three times to sent and it came back rejected by them.

  Now I get your note that says she wants to take the ********* out which is paid for and the first time she has brought it up.  She is not abiding by what her husband and I agreed to.

  After I talked to her husband called to make the payment and got the rude girl who insisted $200 was not the amount I owed.

  I had a check drafted and mailed to the address on their business card. I communicated a young man was leaving messages I had an outstanding balance. ************; told me to ignore them.  She insists it was never received (all my other payments were received and cashed with no problem).  I sent email to ******* that they were too stressful to return the check and discontinue pest service.  She asked if cashed.  Said it had not shown up on statement and her reply was "then we did not get it" which makes no sense.  You can have the check but not deposit it ie you received it.

   

  I keep getting notices about getting termite protection - I ALREADY have it

   

  Summary 

  Sentricon is full paid minus credits and should not be removed prematurely

  I do not want any further service

  My balance is zero.

  I cannot communicate with his wife because a person does not answer her private line. I responded to the email ******* sent but seems she has blocked me as I am getting a message "rejected by recepient "

   

  This is all to stress and not good for my health over four months and they are still confused and not just abiding by owner's directive.  Hear from other community members left because of office and employees say disorganized as well

   

  Thank you for your assistance with this u necessary mess

  Customer Answer

  Date: 08/29/2023

  Months ago when the referral had not been credited nor the two months I got not service and notified them as such started all this.  It was an older woman who searched and found the notifications.  I asked for a corrected bill three times and when I called kept getting a young girl who is rude and was never able to find the credits and the last call I had with her told her the amount settled with owner she continued I owed more.  Because I could not get a corrected bill I canceled the pest control.  The ********* had already been done and is done once a year.  I sent them a check for $175 to cover the ********* and two visits minus $25 for the referral and $50for the two months with no service.  The calculation noted on the check.  The check was accepted and cashed which acknowledges agreement.

  The owner called me and after long discussion we agreed on $200 for the year starting in June.

  I called to pay the bill and got the rude little girl who kept insisting I owed more and even after telling her this was an arrangement with the owner she continued to argue.  ***** kept leaving messages with wrong amount.

  Eventually his wife called and offered her private number which have never gotten a real person to answer.

  Her last email she asked if I wanted to discontinue.  I wrote a response and tried three times to sent and it came back rejected by them.

  Now I get your note that says she wants to take the ********* out which is paid for and the first time she has brought it up.  She is not abiding by what her husband and I agreed to.

  After I talked to her husband called to make the payment and got the rude girl who insisted $200 was not the amount I owed.

  I had a check drafted and mailed to the address on their business card. I communicated a young man was leaving messages I had an outstanding balance. ************; told me to ignore them.  She insists it was never received (all my other payments were received and cashed with no problem).  I sent email to ******* that they were too stressful to return the check and discontinue pest service.  She asked if cashed.  Said it had not shown up on statement and her reply was "then we did not get it" which makes no sense.  You can have the check but not deposit it ie you received it.

   

  I keep getting notices about getting termite protection - I ALREADY have it

   

  Summary 

  Sentricon is full paid minus credits and should not be removed prematurely

  I do not want any further service

  My balance is zero.

  I cannot communicate with his wife because a person does not answer her private line. I responded to the email ******* sent but seems she has blocked me as I am getting a message "rejected by recepient "

   

  This is all to stress and not good for my health over four months and they are still confused and not just abiding by owner's directive.  Hear from other community members left because of office and employees say disorganized as well

   

  Thank you for your assistance with this u necessary mess

  Customer Answer

  Date: 08/29/2023

  This has been going on since April when I received an email about renewing sentrecon with no amount and when called said no bill would be sent till following month.  Got a bill for pest service and it did not show credit for a referral nor credit for two months of no service.  I called and spoke to a mature lady who knew nothing about the referral as happened in previous years (they do not seem to note your account when the referral happens so the account is correct) nor credit for the two months with no service which were reported when they asked for evaluation.  She had to look for awhile and found them.  I asked fir a corrected bill. I got calls from different people for the full amount and called and spoke to a young girl who is very rude and argumentative insisting the bill was correct. The tech was also saying I owed money and told him I was waiting for a corrected bill.  After no corrected bill I wrote a check and noted on the check the amount due for ********* and pest service received before they terminated it minus the credit for the referral minus the two months with no service and a letter of explanation.  The check was accepted and cashed as acknowledgement the amount was correct.

  After that the owner called and after a conversation we agreed to resume pest service for a year and a fee of $200.

  A day or two later enough time for the bill to be corrected I called and spoke to the same rude argumentative girl who insisted I owed more than the $200 and was not interested in checking with the owner.  I did get a message from the owners wife ******* and called two times getting a young man and left a message with him with no immediate response.  She did call finally and said to call her private number but I have never gotten a real person.  I ordered a check be sent to address on the business card - despite every other company received their check she says they did not.  She asked if it was cashed I told her it was not on my last statement to which she responds because we did not get it - she does not seem to understand that the statement does not show whe it was received but when it was cashed.

  She asked if I wanted to terminate service which they had already terminated.  I responded yes only to have my email returned three times saying they rejected receipt.

  I have ********* paid through April 24 so it should not be removed.

  It is a shame the techs are good but dealing with the office is impossible and apparently I am not the only one after hearing similar complaints from other residents some of which moved to other companies.  

   

  She says she cannot get hold of me but I am not sitting around with my husband waiting for her call.  I have a daily routine for post surgical care so not home for 2.5 to 3 hours and about 4 hours playing bridge and samba plus medical tests and MD appointments.  The phone is a convenience not an extension of my ear - it is silenced most of the time and I check it first yhing in morning around 6 and then after dinner or as this evening later after an evening card game.

  I do not know what to do after multiple conversations with office staff, the owner, the wife of the owner nothing seems to be resolved except that I see in the last response from the wife of the owner she states I owe nothing which should put and end to the matter in that there is no more pest service and ********* which is a yearly service already paid for until April **** despite receiving solicitation to get termite service as their records are not up to date.  Today I get a message that I owe $50 ???? Which is contradictory to what the wife stated in her response to you.

  Not sure what a conversation with the wife of the owner will achieve - the office as I have experienced and heard from other residents and employees is disorganized and problematic.

  Again my bill is paid up in full for pest service and through April **** for *********.  I do NOT wish to do any further business with them after my current ********* year is completed.

   

  Thank you for your assistance in the unnecessary stressful relationship with this company which has consumed far too much time.

  Please contact me if you require further information

   

  Customer Answer

  Date: 08/30/2023

   
  Complaint: 20368716
  
  I am rejecting this response because:

  Months ago when the referral had not been credited nor the two months I got not service and notified them as such started all this.  It was an older woman who searched and found the notifications.  I asked for a corrected bill three times and when I called kept getting a young girl who is rude and was never able to find the credits and the last call I had with her told her the amount settled with owner she continued I owed more.  Because I could not get a corrected bill I canceled the pest control.  The ********* had already been done and is done once a year.  I sent them a check for $175 to cover the ********* and two visits minus $25 for the referral and $50for the two months with no service.  The calculation noted on the check.  The check was accepted and cashed which acknowledges agreement.

  The owner called me and after long discussion we agreed on $200 for the year starting in June.

  I called to pay the bill and got the rude little girl who kept insisting I owed more and even after telling her this was an arrangement with the owner she continued to argue.  ***** kept leaving messages with wrong amount.

  Eventually his wife called and offered her private number which have never gotten a real person to answer.

  Her last email she asked if I wanted to discontinue.  I wrote a response and tried three times to sent and it came back rejected by them.

  Now I get your note that says she wants to take the ********* out which is paid for and the first time she has brought it up.  She is not abiding by what her husband and I agreed to.

  After I talked to her husband called to make the payment and got the rude girl who insisted $200 was not the amount I owed.

  I had a check drafted and mailed to the address on their business card. I communicated a young man was leaving messages I had an outstanding balance. ************; told me to ignore them.  She insists it was never received (all my other payments were received and cashed with no problem).  I sent email to ******* that they were too stressful to return the check and discontinue pest service.  She asked if cashed.  Said it had not shown up on statement and her reply was "then we did not get it" which makes no sense.  You can have the check but not deposit it ie you received it.

   

  I keep getting notices about getting termite protection - I ALREADY have it

   

  Summary 

  Sentricon is full paid minus credits and should not be removed prematurely

  I do not want any further service

  My balance is zero.

  I cannot communicate with his wife because a person does not answer her private line. I responded to the email ******* sent but seems she has blocked me as I am getting a message "rejected by recepient "

   

  This is all to stress and not good for my health over four months and they are still confused and not just abiding by owner's directive.  Hear from other community members left because of office and employees say disorganized as well

   

  Thank you for your assistance with this u necessary mess

  
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 08/30/2023

  hello, 

   

  Customer is not correct. In my previous email, I stated the following:

  The customer still has sentricon with us up until the April ****. At that point, she can decide if she would like to renew the system with us or will can remove it from her home. 

  Attached you can see that the Sentricon renewal started in May. The customer was late to pay. We also gave her a credit of $25 and accepted her $175 payment. 

  Please let me know if you I can give you any more information. 

  Thanks, 

  *******

   

  Customer Answer

  Date: 08/30/2023

  The original bill did not include the credit for the referral nor credit for the two months there was no service after no less than 6 or requests for corrected bill from ****** and technician I sent a check with a detailed note as to the calculation for the $175 it was not a discount.  The calculation was also written on the check which they cashed as acknowledgement of correct amount

  I received a call from ***************** who said this could have been resolved without contacting you but after three months with no resolution and a rede and argument I've ****** person that made the decision to seek your assistance.

   

  He also said I had been requested to provide proof a check was sent and had failed to do so.  This is completely incorrect and I assume came from his wife who asked if the check had been cashed and I told her it was not on my current statement to which she responded then they did not receive it.  I deal with a national bank and they do not know when a company receives a check and how long they hold it before deposits.

   

  I use online banking just for these cases.  I have contacted the bank and the confirmed the check was sent and should have been received on August 10, but not cashed.  She tried to contact ****************** at a number he gave me (not the one on their business card) and left a message as it was after hours but will try to get him tomorrow to confirm that a check was indeed issued and sent.

  As stated  previously ******* said I owed no money but got another bill today.

  I did receive a text today from I assume ******* asking me to call for a "misunderstanding" but did not call her as I spoke to her husband.  I also left a message for ****************** that the information he re eived that I had not responded to a request for proof of sending a check was incorrect and he should expect a call from the bank tomorrow (only possible because of online banking - if I had written a check there would be no proof)

   

  Again, my account is paid in full given the had canceled the pest service multiple times and the centracon is a one time per year treatment and I expect that to be until April of **** and the issue be over.

  This is very stressful and I am dealing with medical issues in addition to a surgical rehab so trying not to worsen these problems dealing with this 5 month issues

  Again, thank you for your continued assistance

  Customer Answer

  Date: 08/31/2023

  Just for more information

  Bank did confirm with them that check was sent.

  They wanted it to go to another address.

  If the statement I requested multiple times had been sent and it was a different address then I could have used it

  The address used is the one on their business card - nothing I can do if they advertise with an address address they do not want checks sent to.

   

  Hope this is all over 5 months is too long to deal with a company.  Thank you for your help

• Initial Complaint

  Date:09/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/23/2022 I hired Southeast Pest Control for a one time spray of my house to get rid of bugs ********** quoted the charge at $45. When the technician arrived he screamed that the charge was $50 and wanted the check up front. I told him to stop screaming and that he gets paid after he does the job. Even though he was holding a spray can of insecticides and a sprayer he walked around my rooms but never sprayed anything at all. When I confronted him he kept screaming that he knows what he's doing and that I should not follow him around the house. As time passed I became frightened by his bizarre behavior because I am a handicapped person who was alone in the house with him. So I insisted that he leaves because he was doing no work. He refused to leave without the $50. I gave him the check and told him I was paying him strictly to have him leave not because he earned it. He screamed his way out the door and I was so relieved. But I was still stuck with no pest control and lost $50 in the process. A few days later I received two statements with the company logo on them ordering me to pay the office for two different "bounced checks" for a total of $118. I checked my bank statement and called my bank.I only issued one check to the company not two as they were claiming, and my check was paid by the bank in full on 5/26/2022. The back of the check was endorsed by Southeast Pest Control. I contacted the owner of the business but he has not responded. Since May2022 they continue to send me monthly statements for one" bounced" check. I am appealing to BBB to help/guide me to get my $50 back that I paid to protect myself from the screaming tech who did no work because he frightened me. And for them to stop harassing me with bogus statements. Thank you.

  

  Business Response

  Date: 10/25/2022

  Hello, 

   

  We have been in business for about 30 years and strive to provide the best customer service. When asking ************** about the situation he said he did not scream. In all our years of business and with over ***** this has never been a complaint. Of course, we are sorry that the customer had a poor experience and did call her to apologize. A message was left and nobody called back. In addition to her check, this was the bank that sent her the charge, not us. She handed us a check that bounced back. We have no open invoices on her account. We are happy to provide the evidence of the bounced check if necessary.

  Customer Answer

  Date: 10/31/2022

   
  Complaint: 18126487
  
  I am rejecting this response because: The owner called with a different story that was equally untrue. I am waiting to receive written proof from the bank and have my statements to concretely show what the company wrote and said are lies. Once I send BBB the written proof I expect the business to return my $50 because they are lying and no work was done. Please advise if written proof will be honored by BBB. THANK YOU.
  
  Sincerely,
  
  *******************