ComplaintsforErica's Plumbing, Air Conditioning And Restoration

• Initial Complaint

  06/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I called because my air stop working. I was told that it was $150. To send a technician , but that would go to the repair, boy that was a lie , I told the lady I notice my thermostat was not working , and in the past all I needed was to change the batteries, I ask the technician if he could do that , it worked , my air was back and running cold , he asked me to plz let him check something else, he came back and told me , ohh your air conditioning is old and will no longer work it needs this and that, I should of said NO . but I let him change the CAP**ITOR, all h*** came down all the sudden he said no now is the fan and is going to be expensive$$$$ but I can fix for u $881. And no the $150 doesnt go towards the fixing . Is Additional but after he said I wont guarantee anything cause you need a new unit . This is just a ban-aid why would want to spend all this money for a day or a week ac working . The ** worked for a few hours after he put his hands and started to moving parts . What am I supposed to do at night , desperate , my husband recently passed , I paid him $310. And he said he will return to installed a fan the next day, but he cannot guarantee air will work . I called the next day today, and ask why would I expend all this money for no guarantee, job. , she got nasty and told me Ill just cancel you and you can live with no air. This how Veterans wife get treated is wrong , to take advantage of people like that .

  

  Business response

  06/27/2024

  Dear *****************,

   

  We are so sorry for your loss and thank goodness for your husbands service. We admire his heroism. It saddens me to hear you think we did not treat you well and would treat you any different than we would any other client. You are our top priority, we always aim to deliver 5 star service and we came after hours to service you. Upon the very first phone call we explained its $159 just to come out and during after hours as well as that is never applied to the job. We record the calls for quality assurance and after listening to it, this was very clear by our CSR during your conversation with her to book the call. You agreed to the $159 and we dispatched our technician to your home. The ac was not working upon arrival therefor he diagnosed the first item, which he determined was the capacitor to see if would get up and running. He also swapped the batteries as they were in backwards at no charge to see what else was going on with your system. He did get it running but found another issue. The fan is not operating well. We suggested replacement system or repair the system. This is always a choice we leave up to the homeowner as its their home, their finances and their AC system. We just give professional guidance and explanations of the issues at hand with solutions to resolve the issues. We cancelled the appointment at your request but can still get you on the schedule if that is what you want. Please reach out to us as we would never want to leave you without air. We do value you as a client and are so sorry this unexpected failure of your ac system has occurred when you have already been through so much. We are here for you if you decide to move forward but we cannot credit you for the work already performed. We did offer to put any money spent to date towards a new system and will honor that for you up to 30 days. 

   

   

• Initial Complaint

  05/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My wife called *****'s Plumbing because of a problem with the air conditioning. They came and told her that the support for the air handler was rotting and needed to be replaced. They put 2 supports under the air handler and said they would return. They charged my wife $4,000.00 as a down payment on the final cost of $8,000.00. I called *****'s Plumbing and told them I had another contractor hired to fix the problem and I asked that my wife's down payment be returned minus the charge for the small amount of work they did. They refused to return my wife's payment. I intend to *** these people in small claims.

  

  Business response

  05/10/2024

  We are working with the client to resolve the matter

  Customer response

  05/14/2024

   
  Complaint: 21690114
  
  I am rejecting this response because:

    NO one from the company has made an effort to set this right. On top of that this is the second problem I have had with this company. If I had known my wife was going to call them I would have stopped it right then. On the previous job *****'s plumbing did at my house, I was given invoices totaling $,2870.00. When I called my insurance company, Peoples Trust, I was told they paid *****'s Plumbing and On Target Claims $17,611.00. These people are criminals as far as I'm concerned. I do intend to follow up on all this with small claims and the *********************************** as well as filing suit with my personal attorney..
  
  Sincerely,
  
  ***********************

  

  Business response

  05/15/2024

  **************** please check your credit card statement because all was in fact resolved on May 10th.

   

  The other matter is payment for services rendered and you could get the rest of your claim handled if you answered the calls from On Target Claims. They are your advocates and claims adjuster handling this matter.

• Initial Complaint

  04/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 3/18/24, I retained this company to flush my hot water heater. During the performance of their services, the technician leaked acid which stained and damaged the tile flooring in my foyer. When I contacted the company to discuss the issue, they sent out a service manager who was argumentative and informed me that the company would not agree to fully repair the damage. He told me that he could put more acid to try and make the stain appear more uniform but he would not seal the tiles with a protective coating. In response, I advised this was not an acceptable solution because it would not fully repair the damage and restore the property to it's pre-loss condition. Moreover, the manager's proposed solution was likely to cause additional, future damage because it would strip the tiles of their protective sealant coating which would expose them to the elements. The following week, I provided the company with 3 estimates from licensed and reputable tile flooring companies to repair the damage. Despite repeated follow up efforts over the past month to try and resolve this issue, the company has failed to accept responsibility for repairing the damage and restore my property to its pre-loss condition.

  

  Business response

  04/16/2024

  An amicable agreement was always the goal during our entire correspondences with ****************** regarding the matter. After many back and forth attempts at a settlement there was no resolve to date. We are happy to issue a refund in full to resolve the matter amicably.

  Customer response

  04/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  11/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  June 20 the ** was freezing up. I called Ericas Plumbing they came out. He said he could clean it up and freeze the lines for $453. I told him to do that and I know I need a new ** unit, but I was trying to hold off till winter. he did whatever he had to do read the lineup and he left in September the apartment downstairs has flooded from my ** unit and caused lots of mold damage. I called the same plumbing company as I knew they were familiar with my ** unit they gave me a price for my new unit and I asked them about restoring the unit downstairs from the mold. They did the job for $5200. And when the guy came to price the ** unit for me, he said that my PVC pipe the seal was not sealed and thats what caused the leak theres no way in 2008 when they put that unit in that hadnt been unsealed since ************************************************************************************* *******. I told the company they were responsible for that mess downstairs because whatever the guy didnt June hes won the Pro seal I didnt. They said theyre not responsible I feel they are I wrote several texts to them to that effect talk to them verbally they said theyre not responsible for nothing , so Im looking for an attorney to *** them. *** sent an email to the clerk of the courts still waiting for a reply from them. I need help please. *** also paid $630 for repairs to her apartment and another $500 to her for more repairs. Thank you much whatever you can do, Ill be grateful.

  

  Business response

  11/15/2023

  We are truly sorry that this unfortunate situation has occurred in your downstairs neighbors home but the system and piping was from 2008. We have photos and documentation that you requested to keep this system as long as possible against our recommendation, which unfortunately led to a catastrophic event below your unit. We are not responsible for what happened and have explained this via telephone, via text and will continue to stand behind what have expressed multiple times. We understand how frustrating and difficult this is but there is nothing further we can do. You have since replaced the system and you should have peace of mind now.  

  Customer response

  12/01/2023

   This is all there is my check is the fee that I paid on 620 when they broke the seal on the pipe and caused the leak that didnt get discovered until September

  Customer response

  12/04/2023

   
  Complaint: 20873496
  
  I am rejecting this response because:

  I would like to removal my complaint against ******************** left on 11/27/2023
  
  Sincerely,
  
  *************************** *****

  

  Business response

  12/04/2023

  Please look at her response. She is asking for this to be removed. Please remove. Thanks

• Initial Complaint

  03/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Had a service call on 3/28/23 for a leak by the washing machine in a rental property. When I scheduled, I was told it would be diagnosed and if the leak was behind the wall, it would need further exploration and would cost a little over $500. The tech called me from the property and just said it would be the over $500 charge because he had to do a further exploration. He said the valves looked old so he would have to replace the whole washer box, he would cut a hole in the wall which a handy man would repair and he would explore inside the wall to find the leak. I asked why we were talking about replacements and ripping my wall apart when he hadn't fully evaluated or even pulled out the washing machine. I asked if the walls were wet or something was apparent for him to immediately assume he had to go behind the walls. He said no, he just didn't see anything else. I asked him if he discussed with the tenant how the leak was found, like if they were using the washing machine when it happened. He said no, he hadn't discussed it with them. I told him that I felt like he was making that decision too quickly to charge me the over $500 and finding more work. He went on to tell me that the hot water heater was really old. Then I immediately felt scammed because I wasn't onsite and I'm female. Why mention the hot water heater when it's not the reason for the call and far from the leak? He then offered to take a quick look for $250. I started hysterical laughing because he basically was saying he would do nothing and charge me $250. Told him I want pictures of everything before I authorize the work for over $500. He said he'd call me back but I didn't get a single photo or phone call. I don't even know when he finished or what he ended up doing. I called to follow up but no one answered so I left a message with no call back. Later I found an email charging me $250. Worst experience I've ever had with a plumber by far! It felt dishonest and up charging for unnecessary repairs.

  

  Business response

  04/13/2023

  We attempted to contact the client so we could resolve the matter but we not permitted to speak during the call and she proceeded to hang up on us. We always strive to deliver 5 star service but understand we fell short on this call. We were simply calling to explain she didn't have to pay her bill and it was zeroed out. We will use this as an opportunity to improve our communication skills and do better in the future. 

  Customer response

  04/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  Thank you!
  
  Sincerely,
  
  ***************

• Initial Complaint

  10/11/2021

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I have uploaded all of my details as my description and information is beyond 1000 characters. Please see PDF below.

  

  Business response

  10/19/2021

  Business Response /* (1000, 5, 2021/10/13) */ We appreciate the detailed explanation of the series of events and would like to clarify a few things along with offering a solution. We did in fact provide a service to this client. We were actually hired though for a faucet replacement. Upon the 2nd visit we advised the client that the sink is leaking due to the cracks in the old sink not from our faucet installation. The client did not want to replace her sink and couldn't afford it either. We offered a gently used sink that would be free from other clients changing out their existing sinks as a solution to assist with since she was on a fixed income budget. When multiple things are wrong at a property and a client only replaces one item, we cannot become responsible for all items in the home as a result. It is unfortunate that this has occurred for both our client and our firm. We did replace the faucet and the faucet is not leaking, our job is complete and will not be issuing a refund for this service. Again our offer stands that if a client is throwing away a practically new sink we are happy to assist in procuring one for the client but there would be a charge to replace her sink with a new sink. Consumer Response /* (3000, 7, 2021/10/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) I reject the solution offered by Erica's Plumbing and Restoration for the following reasons: 1. I will not engage in a they said/I said debate as I have no witnesses to what I say transpired and Erica's Plumbing and Restoration has obviously circled their wagons. Suffice it to say that I do not find the business to be honest nor do I find their offer to be anything other than deceptive. For those reasons, I do not wish to have any further business with the company. I certainly do not want them to have to work on my "old" (31 years) house. Erica's Plumbing has shown by their past actions that they excuse any difficulties that occur by blaming the age of the home and its components. Clearly, the company provides service to "young" homes, only. 2. I do not know who they are trying to fool. In what universe does a solution that would cost me an additional hundreds of dollars to put another client's used bathroom vanity into my home make sense? That "gently used" vanity that they refer to costs them nothing. However, they are generously offering to allow me to pay them hundreds of dollars for an installation of someone else's cast off. Their expressed care and concern for my financial situation by proposing their solution is specious on the face of it. By that I mean that it is misleadingly attractive. They have zero expense, and I am out more money. Should anything go wrong with that vanity installation e.g., a mirror cracks or tiles are broken on the bathroom floor, will those problems be attributed to my "old" house and cost me even more money? 3. Frankly, I find the offer of a vanity from someone else's bathroom disgusting. Gently used or not people spit into their sinks, cough into their sinks, vomit into their sinks, wash dirty items in their sinks, wash chemicals and body fluids down their sinks, and a myriad of other unhygienic activities. I would no more take a "gently used" sink from another person's bathroom than I would a "gently used" toilet. The idea of that is both repulsive and unsanitary in the extreme. I would feel this way even if the country were not dealing with the Covid pandemic. I have significant respiratory issues. Those issues make me disinclined to accept the risk of someone else's bathroom sink no matter how gently they used it. The fact that Erica's Plumbing even suggests such a solution is indicative of their carelessness and lack of understanding of hygiene, health risks, and health threats during Covid, particularly to the elderly population. I do not accept Erica's Plumbing and Restoration's untenable proposal. The only acceptable solution is for Erica's Plumbing and Restoration to refund my money. I paid Erica's Plumbing and Restoration $233.77 (invoice submitted as attachment). I am willing to round that out and accept ******** That done, we may both go forward without ever having to deal with each other again. That is an equitable solution. Business Response /* (4000, 9, 2021/10/18) */ Thank you for taking the time to object to our offer. This is an unfortunate situation and we understand the financial burden of having to make costly repairs to your home. When contracted to do a faucet and not a sink the burden should not fall on our firm. We have provided before and after photos of the condition of the sink for proof of such. That being said we will issue a refund to hopefully allow the client to afford additional repairs outside of our scope. We hope this resolution will allow for an amicable parting of ways. Consumer Response /* (2000, 11, 2021/10/19) */ (The consumer indicated he/she ACCEPTED the response from the business.) The company has agreed to refund ******** This will allow an amicable parting of the ways.

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