ComplaintsforSouthern Coast Services, Inc.

• Initial Complaint

  05/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hi so we had a sales rep come out from this company to our condo. He gave us a quote to fix our air conditioner. He said he would have a crane here first thing in the morning with the new unit for the roof. Plus fix motor inside our unit and add a couple more ducts He decided best just to add one duct. I agreed. His name. Is. ***** The day after when they came I was not here it was too hot to stay in the unit my dad is 86 years old. The employe was let in by my friend. ****. He had the keys for the roof I got from the secretary of the building board. They called at end of day and said job was completed and it was working now. So they said can we take the balance now. I had paid. 2000 deposit. And now owned another 2000 dollars I agreed cause I believed them that the work was done. Came home the next day. And no extra vent. Air conditioning was working. And after checking that they never put a new condenser on the roof .I reached out right away too. ***** and he apologized that he would schedule a date to come back with the tech as he was confused with the notes I waited maybe 10. No call. I called ***** again and he said that the office would reach out to schedule the appointment. Then I get a call and he says there finished the job that thats what the had to do. Thats is a *** I do have witnesses here that ********************* make the contract with me .I did dispute the 2000 charge but since its not fraud they were able to get their money ************ does not feel that they need to do anything else. I was told that was it .Thats not the deal thats not what I signed up for or agreeed too.In all this stress cause this is my dads place. My father passed away April 13 . I had to bring him back to *******. And was not able to deal with this any sooner I paid for a job that was not completed maybe half was but the condenser and the extra duct was never done . And ***** knew it as he was going to schedule a date to come back and finish .

  

  Business response

  05/16/2024

  The contract was for replacement of air handler only and is signed by customer

  

  Business response

  05/16/2024

  
  The contract was for replacement of air handler only and is signed by customer

  Customer response

  05/28/2024

  Hello. I have reviewed their response. And its not true . The work order was written by ***** and it was suppose to put extra duct in my kitchen. Which when I did get home all my kitchen tiles had been lifted to look above the drop ceiling to see how to do it. .plus I was instructed by ***** to get the key for the roof  so that they could access. It to put a new condenser  which I did give to the tech .   Once I got home and saw this work was not completed as too agreement. I called *****. And told him and he said he would get a tech and bring him back with him to explain the complete job.  .

  as for what I signed I do not know their terminology of work.but knew ***** had made a work order of the job and he said he would attached to order. So. I feel they are trying to just get away on that factor . 
  I am ok with them keeping 2000 dollars. And they should refund the balance of 2000 as work was not. Completed per work order that their employee ***** sold to me.  There was to be a crane there first thing in the morning to do the job  . 
  so what happened I dont know. He was in contact with his office many times when he was working on quote of job. And so I am sure it was ok or he would have never aggressively to doing the complete job. Not fixing or replacing only a motor .

  4000 to replace a motor on the inside  half of the unit is high way robbery  they know it.  But are trying to get away with it 

   

  I am so disappointed with. A company like this would do this to my dad an elderly person  who would not know what to do. .They are taking advantage of the fact I was not there when they said job was completed. And I needed to pay the balance 

  They did not. Tell the truth as the job was half done. And now they are saying that was the complete job. Which is not true .I would not be going though all this trouble. If it was not true what I am telling u . 
  

  please let me know what I should do next in order to try to settle this 

  thank u Vivian 

  Customer response

  05/28/2024

   
  Complaint: 21717890
  
  I am rejecting this response because:

  Hello. I have reviewed their response. And its not true . The work order was written by ***** and it was suppose to put extra duct in my kitchen. Which when I did get home all my kitchen tiles had been lifted to look above the drop ceiling to see how to do it. .plus I was instructed by ***** to get the key for the roof  so that they could access. It to put a new condenser  which I did give to the tech .   Once I got home and saw this work was not completed as too agreement. I called *****. And told him and he said he would get a tech and bring him back with him to explain the complete job.  .

  as for what I signed I do not know their terminology of work.but knew ***** had made a work order of the job and he said he would attached to order. So. I feel they are trying to just get away on that factor . 
  I am ok with them keeping 2000 dollars. And they should refund the balance of 2000 as work was not. Completed per work order that their employee ***** sold to me.  There was to be a crane there first thing in the morning to do the job  . 
  so what happened I dont know. He was in contact with his office many times when he was working on quote of job. And so I am sure it was ok or he would have never aggressively to doing the complete job. Not fixing or replacing only a motor .

  4000 to replace a motor on the inside  half of the unit is high way robbery  they know it.  But are trying to get away with it 

   

  I am so disappointed with. A company like this would do this to my dad an elderly person  who would not know what to do. .They are taking advantage of the fact I was not there when they said job was completed. And I needed to pay the balance 

  They did not. Tell the truth as the job was half done. And now they are saying that was the complete job. Which is not true .I would not be going though all this trouble. If it was not true what I am telling u . 
  

  please let me know what I should do next in order to try to settle this 

  thank u Vivi

  
  
  Sincerely,
  
  *****************************

• Initial Complaint

  03/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Service Tech scammed me and wouldn't refund my money. **************** is terrible. Tech told me he would fix issue for $500 in which I declined and told him I would pay service fee. Then he said his manager told him to do it for competitive pricing so he now he can do job for $250. Didn't complete the job but he did s**** the handle back on. He hurried and ran out after my grandma paid him without showing her he fixed the problem. The lady who handles the company's customer service changes her voice multiple times and manager never return calls. I will never do business with them again

  

  Business response

  04/03/2024

  this customer is not in my database is there another name they used?

• Initial Complaint

  01/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On January 5, ****, I employed the services of Southern Coast Services, Inc., to detect a water line leak at my residence. I chose to call Southern Coast Services, *** (SCS). due to their positive ratings and reviews published in the 2023 7th Annual Spring Edition of "*****************, Quality Home Services Guide" for Broward County (where I reside). SCS scheduled one of their certified plumbers to meet with me and informed me that it would cost $1060 for them to detect the leak and determine what it would cost to repair it. I agreed to hire SCS to detect the leak, paid a down payment of half the cost, electronically signed the estimate and scheduled the leak detection service for the following Monday. On Monday, SCS arrived at my home at approximately 10:22 a.m. (appt was for 10am) and began attempting to find the leaking pipe. SCS cut into the interior walls of my home, the water pipes and ultimately the exterior of my home by means of jackhammering through the concrete walls of my house where the main pipeline entered. At approximately 5pm, the plumber informed me that he still had not located the leak but his manager told him to stop looking for it and give me an estimate of approximately $7800 for the full repair, and then they will continue to locate the leak. I entered an agreement for SCS to detect the leak, I paid for that service and SCS did not perform the service. Instead, SCS caused serious and extensive damage to my home, leaving me with an even larger problem than before. I am now required to find and hire a new plumber to locate and repair the leak, as well as a contractor for the damage caused. I request SCS to incur the costs of the repairs to my home since they did not complete the service as agreed upon. I spoke with SCS management and attempted to remedy my dissatisfaction with their service but unfortunately, to no avail.

  

  Business response

  01/25/2024

  We gave an estimate for $905.63 no matter how long it took to find the leak. We collected 1/2 of the amount upfront and began to search. this is a a difficult process and once we find the leak we have to isolate to make sure its the right pipe we are replacing. This includes cutting walls and chipping concrete to get to any manifolds that *** be hidden in the walls. We narrowed it down to the area where we knew the leak was. We gave the customer the estimate and he was not happy that we could not find the exact spot where it was leaking (but we knew what pipes that had to be replaced in order to fix the issue). If we had to find the exact hole location within inches we would of had to either tunnel under the house or cut open the floors to get into the specific spot. This would of actually cost more money and would of had more work to repair all areas that would of had to be cut into or dug under. The estimate we gave wat to completely replace the pipes that were under the ground and was a permanent solution. Again the customer denied that estimate and wants us to pay for the areas that we had to remove to do what we did. The customer also owes a balance and has not paid us in full.

  Customer response

  01/25/2024

   
  Complaint: 21117355
  
  I am rejecting this response because:  the response from Southern Coast Services, Inc. are false and misleading.
  

  Southern Coast Services, Inc. (SCS) gave me a quote for $906 for a service that is described in their service menu as "leak detection".  It was explained to me, and outlined in the service agreement, that the service I was paying for would be for them to identify where the leak was and after finding the leak, they would offer me a quote on the cost to fix it, which will likely range between $2,500 - $4,000.  I was told by the SCS plumber, that he "guarantees me he will find the leak" and the quoted price was only to find the leak, however, the leak detection cost will be deducted if I so choose to have SCS completely repair it.  The "leak detection" service will allow me to know the source of the leak and then I can decide if I want SCS to fix it, or shop around for additional quotes from other plumbing service providers.  I paid a required down payment for the leak detection service which was half of the total cost, and signed the agreement for the "leak detection" service, as indicated in their menu.  The plumber came to my house three days later, broke open 3 walls to include the exterior concrete wall (chiseling through the exterior wall of my home to expose the pipes) and did not detect the leak as promised.  The plumber told me that he "had a good idea where the leak existed, it was in either one of two of the pipes, but he will not be able to tell me where the leak is as he could not detect it.  I was then told he would no longer look for the leak unless I agree to sign another agreement for SCS to completely fix the leak with a quote of approximately $8,000.  I asked why he could not detect the leak since that is what I paid for, and he responded, "my management told me that I have spent too much time searching for it and it is costing the company too much money so I have to stop."  I told the plumber, our agreement was he would detect the leak and that is the service I paid for and have not received. The plumber said, I know but my boss will not let me continue, you should speak with him.  The plumber called his manager, I spoke with the manager and he stated, that for $906, it was taking too long so I either pay the $8000 or they will no longer look for the leak.  I paid for a service I signed an agreement for at $906, that service was not provided and SCS changed the terms of the agreement at a new price of $8,000.  Furthermore, SCS significantly damaged my house without providing me the agreed service and now I am left with having to repair the damage they caused.  The manager I spoke with on the phone agreed to refund my deposit.  I never received a refund.  I do NOT have an outstanding balance as I was told I would receive a refund of my deposit and I also never received the service initially requested, but was left with even greater expenses for additional repairs to damage SCS caused.  SCS needs to not only give me a refund as promised, they also need to repair or pay for the repairs they caused to my home.
  
  *******************

• Initial Complaint

  07/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a new AC from this company in March 2022 for a total of $15,000 which has been financed. At the time of the purchase, the company entered into a set of "guarantees" one of which was that the new unit was "guaranteed to lower my FPL bill." *** only did the unit cause my bill to skyrocket due to the fact that it was poorly installed and has been an issue ever since, it has had numerous parts break in the first year including multiple lights burn out, the thermostat stop running since the drain line was installed improperly and the top portion literally collapse (photos below). Numerous emails and calls have been ignored. When the company does come out they tell me I have to spend tens of thousands of dollars to have the unit work. At one point I was told I would need to spend an additional $15,000 for the unit to work. So far I have spent an additional $3,000 in fixes, $700 in a "maintenance system" and the system still doesn't work. The ***** ***** was supposed to come out and forgot and when called to remind him, he came out and said that the ductwork would need to be sealed for over $4,000 but otherwise the unit worked fine (after trying to tell me my impact windows and doors didn't have the proper low E film but when pushed he realized they did). The system was sold to be more efficient (it is not) and to cool the master bedroom (which it does not) and to work in general (it does not). It runs constantly and then the drain gets filled and cuts the system all together as it did today, July 4 when the heat index was *********************************************** that his company would not follow thru on any warranty (so fraud and theft) and that the system was fine (it currently is still not running and it is approaching 80 degrees in the front of the house and 81 degrees in the back of the house. I would like my money back and I will find another AC company or this one can remove this one and give me ALL of my money back.

  

  Business response

  08/07/2023

  Customer went in to contract with us to replace an existing air conditioning unit. We replaced the unit with brand new unit and was working fine at time of install. customer called a month later and said unit wasn't working properly and her bills were increasing. We went out there and the unit was working properly. I specifically told her told her  its getting into our hotter months and that the bill will increase. I also told her to get a bill from last year and we can see if the bill is higher from the previous year. She told me she didn't live there last year so she couldn't give me the bill. I asked her how is she coming up with that the bill is increasing and she said from the prior month (which is a colder month). We have been there several times and have done work for free to make her happy. The actual unit works perfectly. She does need new duct work and has declined doing the duct work. She has also had others contractors touch the unit wich voids all warrantees with our company.

  Customer response

  08/08/2023

  Understandably, ***** was not with the company from the beginning so his grasp of knowledge, facts, or reading are slim to none. His approach to remedying the problem was to appear at my residence and blame the entire problem on high energy costs, which in his opinion, were the fault of *resident ****************** The entire conversation was completely inappropriate and caught on my several home security cameras. 

  1) The contract from Southern Coast, as attached, includes the duct work to the master bedroom. 

  2) Southern Coast NEVER COM*LETED THE **** WORK citing afterward that the slope of the roof prevented it. 

  3) The attached contract from Southern Coast provides the list of "guarantees" including the guarantee that the unit would lower my F*L bill. 

  4) I know that the guarantees were provided because their own salesperson was annoyed when I followed up on it and accidentally texted me that he no longer put guarantees in contracts (text attached to original complaint) 

  5) It must have been difficult for ***** to read the emails to his company that ALSO included the INCREASED F*L BILLS that included almost 6 months of bills that compared to the year before (his failure to grasp facts or reality is quite concerning). The emails were attached to the original complaint.

  6) The unit did NOT work perfectly, the top of it collapsed a few months after installation, the photos of which were attached to the original complaint, are on the internet, and have been viewed by over 500 people in their search for an HV** company ... along with my terrible review. It shows that the top collapsed which the company OF COURSE came out and fixed the shoddy workmanship. 

  7) Despite the guarantees this company quoted me $15,000.00 of additional work that would need to be done for the ** to "work appropriately" of which I completed at least $3,500 including putting in insulation into the attic and having each and every vent sealed - money which I would seek to have returned along with reimbursement for some of the cost of the unit 

  8) The air scrubber light has burnt out multiple times in 18 months and is currently burnt out which I was assured by ***** (the manager) would be replaced free of cost - before ***** was completely inappropriate and out of line- the emails which I have documenting same 

  9) ******** did refund the money for the maintenance program on the ** unit based upon *****'s completely inappropriate email and texts 

  10) DES*ITE RE*EATED TEXTS THAT NOBODY ELSE HAS TOUCHED THE ******** *****'S COM*LETE AND TOTAL FAILURE TO READ AND COM*REHEND WILL BE HIS DOWNFALL IN BUSINESS. When the unit ceased working the first week of April, Southern Coast came out and had to fix it free of charge because it was their faulty unit. When the unit again failed on July 4th a mere 3 months later, a photo was texted to someone else who said that the * trap was not installed correctly which was why the unit was failing every couple of months. *****, could not comprehend modern technology and suffers from the syndrome where if he says it, it must be true. So despite the several text messages (including the one attached to the original complaint) where he was advised that no one else has touched the unit, he figured that he would just say that someone had enough times until someone believed him.  

   

  Customer response

  08/08/2023

   
  Complaint: 20273893
  
  I am rejecting this response because:

  I additionally provided the contract that Southern Coast provided me on March 3, 2022. It lists the guarantees including the "no lemon" guarantee and the "lower my F*L bill" guarantee.  

  Understandably, ***** was not with the company from the beginning so his grasp of knowledge, facts, or reading are slim to none. His approach to remedying the problem was to appear at my residence and blame the entire problem on high energy costs, which in his opinion, were the fault of *resident ****************** The entire conversation was completely inappropriate and caught on my several home security cameras. 
  1) The contract from Southern Coast, as attached, includes the duct work to the master bedroom. 
  2) Southern Coast NEVER COM*LETED THE **** WORK citing afterward that the slope of the roof prevented it. 
  3) The attached contract from Southern Coast provides the list of "guarantees" including the guarantee that the unit would lower my F*L bill. 
  4) I know that the guarantees were provided because their own salesperson was annoyed when I followed up on it and accidentally texted me that he no longer put guarantees in contracts (text attached to original complaint). 
  5) It must have been difficult for ***** to read the emails to his company that ALSO included the INCREASED F*L BILLS that had almost 6 months of bills which compared to the year before (his failure to grasp facts or reality is quite concerning). The emails were attached to the original complaint.
  6) The unit did NOT work perfectly, the top of it collapsed a few months after installation, the photos of which were attached to the original complaint, are on the internet, and have been viewed by over 500 people in their search for an HV** company ... along with my terrible review. It shows that the top collapsed which the company OF COURSE came out and fixed the shoddy workmanship for free. 
  7) Despite the guarantees this company quoted me $15,000.00 of additional work that would need to be done for the ** to "work appropriately" of which I completed at least $3,500 including putting in insulation into the attic and having each and every vent sealed - money which I would seek to have returned along with reimbursement for some of the cost of the unit.
  8) The air scrubber light has burnt out multiple times in 18 months and is currently burnt out which I was assured by ***** (the manager) would be replaced free of cost - before ***** was completely inappropriate and out of line- the emails which I have documenting same. 
  9) ******** did refund the money for the maintenance program on the ** unit based upon *****'s completely inappropriate email and texts. 
  10) DES*ITE RE*EATED TEXTS THAT NOBODY ELSE HAS TOUCHED THE ******** *****'S COM*LETE AND TOTAL FAILURE TO READ AND COM*REHEND WILL BE HIS DOWNFALL IN BUSINESS. When the unit ceased working the first week of April, Southern Coast came out and had to fix it free of charge because it was their faulty unit. When the unit again failed on July 4th a mere 3 months later, a photo was texted to someone else who said that the * trap was not installed correctly which was why the unit was failing every couple of months. *****, could not comprehend modern technology and suffers from the syndrome where if he says it, it must be true. So despite the several text messages (including the one attached to the original complaint) where he was advised that no one else has touched the unit, he figured that he would just say that someone had enough times until someone believed him.  
  
  Sincerely,
  
  ***********************

  

  Business response

  08/15/2023

  We never replaced all the duct work. We did replace the plenum and a small trunk line that was accessible. We gave a quote last year to replace 8 drops and she denied to replace what was recommended. The air conditioning unit works properly as a result of the testing that we can do. The problem is the efficiency of the duct work an her attic being very small. She needs to upgrade her duct work so the air can be distributed the right way. Unfortunately There is no pleasing this lady

  Customer response

  08/15/2023

   
  Complaint: 20273893
  
  I am rejecting this response because:

  Unfortunately facts seem to elude the company. 
  

  Fact #1 - the executed contract by their company which guarantees to lower my FPL bill and NOWHERE IN THAT GUARANTEE DOES IT REQUIRE DUCTWORK TO BE REPLACED. (Emphasis added for those who fail to comprehend how law works) 

  Fact #2 - the unit did NOT work as designed as the company has yet to acknowledge the photos attached that showed the collapsed top OR the fact that they replaced failed parts in April 2023 on their dime. 
  

  Fact #3 - there has yet to be any response to the fact that the increased FPL bills were provided to the company which went without a response. 
  

  Fact #4 - Despite the company s******* up the install, coming out when the top collapsed, numerous and repeated visits for them to fix issues ALONG WITH continued ridiculous efforts to upsell - I have not taken legal action. 
  

  Fact #5 - the more I have to correspond needlessly regarding their nonsensical responses the more the number increases - the number is $10,000. 
  
  Sincerely,
  
  ***********************

  Customer response

  08/16/2023

  Attached is the refund for the work they completed in April because it was on them that the unit wasnt working properly. 
  

  if the unit was working properly why did they issue the refund? 
  

  why did they keep coming to the property? 
  

  why did the top of the unit collapse? 
  

  why did they guarantee that the unit would lower my FPL bills and it has doubled it? 
  

  NONE OF THIS HAS BEEN RESPONDED TO BY THE COMPANY 

• Initial Complaint

  05/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  They have done a terrible installation twice on my roof, now my bathroom ceiling is bubbling up with water leaks every time it rains. I had the roofers come check it out thinking. It was a roof problem but they said my leaks are due to the poor ** unit installation. Then I hired 2 different ** inspectors for second opinions, they said the same thing as the roofers, that the installation was terribly done and that the company who installed it should come and fix this ASAP. The roofers and the ** inspectors asked me if they pulled permits because the job doesnt meet the codes, I told them I thought they did because it was on the contract and I paid for it. Then I asked them if they pulled permits and they said no, they installed my ** unit without permits, then they pulled the permits.Once the ****************** did the inspection, the city failed them saying they didnt meet the codes, they didnt put hurricane tie downs and the ** unit should be installed 3 feet above the roof or on a panel which is what prevents from water from getting inside my home.The inspection #M23-00287 was made on May 8th 2023, I still havent gotten a date or been contacted about a solution. The inspector of the ****************** reached out to them and they havent responded to the message he left. I have 2 kids and a 37 weeks pregnant wife, Im very worried the ceiling is going to collapse. *** contacted them about my issue way before the inspection and they just keep ignoring me giving me the same answer, that theyre going to call me back. It keeps raining and my home keeps getting destroyed, *** sent them pictures and videos but they dont seem to care about my situation. Ill like them to fix this problem before any of my family members or myself get hurt.

  

  Business response

  05/26/2023

  Since the time of this complaint, ***** and one of our technicians have been out to the property to assess the situation and am currently in the process if remedying the situation.

• Initial Complaint

  03/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Southern coast services came out here multiple times to service my AC unit. I had an ongoing leak and ******* from the company came out here and determined adding a Pump to my unit would Not only alleviate the problem but also prevent it from happening again. He gave me his word multiple times that this was the issue and we agreed upon a price. **** dollars. and I signed a contract guaranteeing their work. Within 3 weeks the leak started up again and Southern coast services sent ******** out. When he came out he barely looked at the unit because you could tell he didn't know what he was doing and he was flabbergasted. He called the manager and the manager ended up telling him that the issue that we have is a separate issue from the pump. They misdiagnosed the pump to begin with we never needed a pump and now they refuse to give us our money back, they refuse to rectify the issue they refuse to send a plumber out here to see what the issue actually is. We've even tried giving them back to pump and they will not take it back or give us our money back. They ignore us multiple times after promising to call us back. We have disputed the charge with our credit card company.

  

  Business response

  05/18/2023

  Good afternoon ****,

   

  Our Operations Manager, ***** tried to contacting you and has left you a voicemail to give him a call back so that we can rectify this situation. The number that he called you from is his personal cell so please give him a call back at your earliest convenience. Thank you!

  Customer response

  05/26/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********.

  ******* the manager has agreed if I remove the complaint that they will refund me and make things right.  I am removing the complaint in good faith that this company will follow thru. 

  Sincerely,
  
  *************************

• Initial Complaint

  09/18/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I bought an ** system from this company which everybody is telling me they took me for a ride that has never worked properly from the beginning. I've had them come to my house which then they turned around and charge my wife $500 for the 1st visit and more money multiple times after when the ** system was supposed to be under warranty now it does not work at all no return phone calls

  

  Business response

  01/24/2023

  this has been resolved back in September 

  Customer response

  01/25/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  10/01/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I got taken off from my work hours and we can't be obligated for these payments.

  

  Business response

  10/18/2021

  Business Response /* (1000, 5, 2021/10/04) */ This job has been completed and past all final inspections. Customer now wants a refund and system removed because they can't afford payments The Ac is up and running and is working perfectly. There is no problems with the work or the unit at this time and unfortunately there's nothing that we can do. Consumer Response /* (2000, 8, 2021/10/14) */ (The consumer indicated he/she ACCEPTED the response from the business.) However,we cannot afford payments for this unit (the reasons are in the first Post ) ;The company took away our AC unit , which is our property without letting us know . We are truly sorry that this deal came to this Point ; Unfortunately from our end we are unable to fulfill our commitment to the contract we have signed. Consumer Response /* (3000, 9, 2021/10/14) */ (The consumer indicated he/she ACCEPTED the response from the business.) However,we cannot afford payments for this unit (the reasons are in the first Post ) ;The company took away our AC unit , which is our property without letting us know . We are truly sorry that this deal came to this Point ; Unfortunately from our end we are unable to fulfill our commitment to the contract we have signed. Business Response /* (4000, 11, 2021/10/14) */ Again I'm sorry for your misfortune of what ever problems your are going through. As far as the old ac it was properly disposed of as per EPA regulations. The system was in salvageable and can't be reinstalled even if we kept the unit. As a contractor we are obligated to properly dispose of such items. We have a lot of time and material ( that is not returnable or can be reinstalled in someone's home cause it is now considered used equipment and the warranty is registered to the both of you and is not transferable. Consumer Response /* (4200, 13, 2021/10/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) Regarding what a company wrote that they did their job properly there is no dispute about it, so we click "agree" But we still stick to our version that we cannot to the contract We signed with the company; therefore we seek to cancel the Contract(agreement) completely and dismantle the The construction.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩