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ComplaintsforSmart Roof LLC
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Complaint Details
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Initial Complaint
02/09/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I am writing to file a complaint against SmartRoof, a company with which I engaged in a transaction on 12/06/2021, involving a payment of $3,647. The nature of this dispute pertains to fraudulent practices, as SmartRoof has failed to fulfill its commitment to provide re-roofing services and has engaged in deceptive conduct.The email account associated with this transaction is ************************ sequence of events leading to this dispute is as follows: SmartRoof's representatives approached my father, offering to repair his roof and promising assistance in securing insurance coverage for the project. After submitting the required documentation to the insurance company, they successfully obtained an insurance payout of $10,940.40, with my father responsible for the $2,000 deductible. Upon agreeing to these terms and signing the necessary documents, SmartRoof received a $3,647 deposit to procure the required roofing materials.However, one week later, SmartRoof presented my 89-year-old father with additional paperwork, asserting their ability to obtain more funds from the insurance company. They insisted he sign these new documents to submit them for purported additional funding. Regrettably, the insurance company rejected the request for additional funds, and now SmartRoof demands my father to pay the originally requested amount outlined in the new paperwork.This situation is highly disconcerting and appears to be a clear case of fraudulent and deceptive practices by SmartRoof. It is our strong belief that SmartRoof's actions are unethical, taking advantage of an elderly individual in this matter.Our attempts to resolve this issue with SmartRoof have been met with refusal to honor the original contract terms, and they have not made a genuine effort to address the problem. Consequently, we are left with unresolved issues and significant financial concerns.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.