Complaintsfor1800Taxhelpline LLC

• Initial Complaint

  04/03/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 2/12/2024 I googled IRS to file my 2023 taxes, 1800taxhelpline popped up making me believe it was the irs , the gentlemen ************************* (PIN ****** stated that I could file my taxes with irs thru him for free, he completed it and asked for my bank account number an routing number and stated my refund would be ****** because I owe irs , he issued me website to taxtrack my refund and sent me my Form 1040, well my tax was received and accepted by irs , then tax track stated my refund was sent on 03/06/2024 , I never got it , I been playing phone tag with me ***** and irs , with no assistance , as of today I spoke to a lead manager worker above ************* finally rudely stated to me that you want to know what happened to your refund ? You werent getting anything in the first place , you owed irs and we charged you garnishment fee 551 dollars, your only getting a refund of 5 dollars back ! I hung up on her , she never spoke to me like that I yelled at me , I cried , little did she know IRS had sent me a letter on March 18th stating i was due ******* and ****** was applied to what I owe for 2021 and 2022 taxes , I was due a ****** and that my refund was sent to account number ************* put on my form, which is not known to me , I dont know where my refund was sent, I will file a complaint with IRS , and seek legal assistance in this matter if possible .

  Business response

  04/03/2024

  Dear *******************,

  We are sincerely take these allegations very seriously and will investigate all calls between you and your prep agent ************* and the customer service agent who reported them selves above ************* , we will take swift and decisive action according, We will investigate this and respond to you with in 24 hr and give a detailed description of what transpired with your Taxes as well. You will get a call from the Branch Manager himself or owner.

  According to our records once removed all work done on the file and just reporting written documents submitted you actually qualified for only ****** return and would have owed the *** ************************** the generation of that 1675 . Please note that after the Independent contractor was carried over to Profit and loss and the prep agent interviewed you for over 117 minutes was able to deduce all your proper credits and deductions of which turned the tables of you owing. We understand the lack of understanding about this and we will rectify this immediately directly . Our Branch manager and chief officer will get personally involved and disciplinary actions will ensue for the rudeness and abrupt explanation. 

  For the file itself we will redact information and amend our submission there for prompting us to send any funds allocated from return agreed to by contract and you will receive notice by mail to effectively send in the actual amount owed directly to *** therefor remove us out of the equation. 

  You will receive a call prior to us return all cost associated with your file directly back to *** and amendment by Thursday  5/4/2024 at 3PM est. We hope to rectify this as soon as possible with you.

  Respectfully,

  Client ************** data-sider-select-id="************************************"> 

   

• Initial Complaint

  04/01/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I thought I had called the irs 1800taxhelp line,asking how to remedy a missing form describing my health care coverage, the lady said give me your info and ill submit your info for you.Gave her the amounts of my earnings,then my spending, a few other questions about deductions,was on the phone not even ****************************************** owing anyone anything. My whole goal was a free federal tax submission, via app or however.On March 13th I received $2402.00 bank deposit. Confused because my return was supposed to be $3569.00 a difference of $1,167.00,I contacted the *** and they finally revealed they had sent my entire refund,but 1800Taxhelpline had kept $1,167.00 for filing a simple ***** federal return,not even a state tax submission. I will pay them 100$ but I want $1067 from them.They claimed the reason it was so much is because I received a refund anticipation loan,,no I did not.The *** sent the money on the 13th,I received my eft on the 13th.Now they will not answer my calls or return my messages,again,,not one word was spoken about me owing them anything.Had they said I would be charged 1/3 of my return,no way would I have proceeded.I did see the price a preparer can charge you is as much as you agree upon,I thought I had called the irs and they don't charge you,so I didn't ask how much it was going to cost.No 10 min in recorded history is worth $1100 and I need that money to regain my driving privileges thats been suspended for 20 years.Please help me,,please

  Business response

  04/01/2024

  Dear *************, 
  
  We literally just got off the phone with you prior to receiving this message, we believe the matter was being handled for you but as we received this complaint . We now will abide by your initial request logged in the system and amend all returns , we understand that this can be a daunting task to take on sometime and can be a complicated matter  but as we file thousands of taxes for the american taxpayers this year and have done so for over 8 years we recognize that some may slip through the cracks and need further assistance.
  
  Let's start with your first statement, that you assumed we were the **** In the recording attached our preparer answered appropriately as all agents across all the franchises ( 32 ) and over 400 certified prepares nationwide with the name of the company they represent.That's exactly what occurred i.e this is TAX HELP LINE how can we help you and you went right into your statement that your return keeps getting rejected based on information regarding your medical coverage, our tax prep agent advised she can definitely help you with that. So we are stumped to see the confusion there. Please listen to recording we obtained from legal and compliance ***** Which is over 10 minutes sir, the full call took 42:57 minutes.and 57 seconds
  
  On the other when you where speaking with your agent you clearly and completely explained your self employed / small business and commenced to describe your business ventures and expenditures where as the prep agent took notes and advised accordingly , once completed and advised what your net return was . The ******* sent your full documentation to you and that alone took about 15 minutes to navigate as per the recording you advised you received and completed the whole thing but the confusion was there regarding your signature where as you then gave the prep agent the right to add a digital signature in your behalf. Your Business Profit and Loss Return was then approved.
  
  And as far as someone claimed the cost was do to the anticipation loan we can not find recording of this , but all off documents provided in the beginning and throughout has always represented your black and white information , your net rerun was quoted and accepted . The call recording stipulates the completely different story. 
  
  There was also a disclaimer originally sent before you were able to upload documents that read
  
  " Consent to Use
  Federal law requires this consent form be provided to you (you refers to each taxpayer if more than one). Unless authorized by law we (we us and our refers to the tax preparer and tax preparation firm) cannot use your tax return information for purposes other than the preparation and filing of your tax return without your consent.
  You are not required to complete this form to engage our tax return preparation services. If we obtain your signature on this form by conditioning our tax return preparation services on your consent your consent will not be valid. Your consent is valid for the amount of time that you specify. If you do not specify the duration of your consent your consent is valid for one year from the date of signature.
  If you do not consent then you may still have your tax return prepared and electronically filed by us for a fee.
  For your convenience we have entered into arrangements with a third party to provide qualifying taxpayers with the opportunity to apply for financial products (Loan Electronic Refund Check or Electronic Refund Deposit). To determine whether these products may be available to you we will need to use your tax return information by analyzing it and calculating the amount of your anticipated refund.
  If you would like us to use your tax return information to determine whether these products may be available to you while we are preparing your return please sign and date this consent to the use of your tax return information.
  By signing below you (including each of you if there is more than one taxpayer) authorize us to use the information you provided to us during the preparation of your tax return to determine whether to present you with the opportunity to apply for these products and services.
  Electronic signatures
  Signed electronically on mobile number ********** by:
  ***********************
  
  To be fair and compliant , whether you make 1 million or 5 thousand all small business returns start at 595  along with schedules can add up and we understand .We are a private firm and we are not a non-profit . We understand your were looking for free help but we never alluded to being free nor a government agency. We are a professional firm who has the power of overturning AGI rejections and Other Types of rejections with maximum benefits to our Clients at a cost but nothing upfront or out of pocket. To rectify this situation we will completely refund IRS , amend / redact return , so you can send in a return of your own. As we as a company can not accept a ****** dollars for a professionally prepared return and wish you the best of luck moving forward.
  
  We will contact you once all matters are resolved internally with in 48 hours or you will receive a call from supervising agent or owner to arrange amendment and cancellation of file.  
  
  Respectfully,
  
  Client Services 
  

• Initial Complaint

  03/24/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  In the First of February I called this place 1800taxhelpline and they filed my tax return and was told I was getting $924 return from the federal return and when i looked on my IRS online account my actual return was supposed to be $2,168 federal so that would have them charging me $1244 fee to file my taxes they got more then i did the thieves I'm a single father that has raised my 11 year old daughter by myself her entire life and they knew this when they stole my return I didnt even get the amount of the child tax credit so really and truly they stole from my daughter which is just outright ridiculous ive asked for the rest of my return and still havent been responded to and they get people that call in to ask a tax question and file their taxes without them knowing at first and by the time they figure out what the ******* is doing its to late then they tell whatever they have to that way they can move forward with the filing process and tell you its to late that they already filed it!! So actually they scammed me out of $1244 and i will get my daughters money from them because i will contact whomever i have to this is wrong Robbery!

  Customer response

  03/25/2024

  I have been trying to contact 1800taxhelpline by phone and Email I cant get a response from them but I told them in a message that I want the recorded conversation if they have it so they will not respond to me!

  Business response

  03/26/2024

  Dear ***************,
  
  We apologize the time frame of which this email has taken to get to you as we have received your 7 emails and 1 phone call over the weekend. We did however have you in the que for a response this afternoon. With that being said we have ordered a transcript of the calls between you and your preparation agent ********************** and the previous year as well **************************, As we have inspected the 32 page signed contract file thoroughly. We have noticed you had NO reported income from a w2 source paying taxes although Income from your conversations with your agent were reported on a small business schedule c form although we have not received any actual documentation. Including the previous year of which all of your signed documents have no corroborating statement i.e proof of your business income. This is not a simple single w2 filing.
  
  For either year , let us understand this for second you have no income on any w2's and you've reported businesses income in order to qualify for ANY RETURN , now they systems will generate a cost and is on clients second page of Invoice again this was not a simplified return it was a business return of which now inspecting this we see a major concern for US , we apologize that you feel you were overcharged and your not accepting of your net return but without what was reported there was no return.
  
  With that being said we also see NO DOCUMENTATION to provide proof of any income, So it is of great concern to us and we will be REDACTING / AMENDING your return to original status and once this is in the *** compliance department you will be required to return any return derived from the work done and the small business return required to return any monies for the past 2 years . We will send back any fund collected from your contract that you signed for both years directly to the *** as a return of funds collected for services rendered.
  
  We have notified the owner or our legal compliance department to speak with you as soon as possible , again you only tried for 2 days on Saturday and Sunday . We will make sure this return is returned to original status within 48 hours and return our funds for doing the self employed small business tax return funds directly to the ***.
  
  Please note you will receive a letter from the *** within 90 days to also return the 924.52  thank you for bringing this to our attention as we will also report our findings from the previous year as well to inform the *** we have NEVER received any proof of income or small business income records of sales , invoices , product stock or consumer receipts of any nature whatsoever, Therefore you may be in violation reporting standards and may have to return the sum of ****** from the previous year for a potential fraudulently return as well. We take these allegations very seriously and the preparation agents who helped you and were involved will be disciplined accordingly and swiftly.
  
  Management , Client Compliance or the owner will contact your first thing in the morning. Please advise that you will be available ? 
  
  Respectfully,
  Client Services  

  Customer response

  03/26/2024

   
  Complaint: 21478247
  
  I am rejecting this response because: I was never asked anything about self employment or owning I have not or have I ever owned a business at all and why would there not be a business name somewhere on that documentation I stated that sometimes I buy and re sale items from the local goodwill for a small profit and at that time I was told that I can report that small amount and possibly get a refund on it I never once said that I have a business Ive never filed taxes as a business I have always just filed an individual tax return 1800taxhelpline does this without peoples knowledge or consent to be able to overcharge people like me who has limited knowledge of how tax returns process goes. I also never signed anything after we were done it was sent in and later I was contacted and was told that it wasnt signed but was sent in that I needed to add a signature but I never had a chance to view anything until after it was sent in because there isnt any documents ever available for view in their portals. I would have no reason to bring these allegations against this company I just think either way my actual return was $2,168 and what I got $924 with a difference of $1244 they actually charged me $1244 to do my taxes and I didnt even get the childs tax credit for my ********************************************************************************************** that and if they truly thought I was filing a business return why would I be claiming my daughter on a business return? My daughter and will probably never see the money they took but maybe this will help someone else not fall victim to this no BBB credited organization!! I know I will start making sure that any business I have any dealings with from here on out is BBB credited because there must be a reason why they are not!!!
  
  Sincerely,
  
  ***********************************

  Business response

  03/27/2024

  Dear ***************,
  
  We understand that's how you feel and there's a few Taxpayers that might not understand that their taxes are being filed ( which is why we explain we are doing it to add the preparation agents federal PTIN number to override the *** verification block ) then we ask for the many tax documents that need to be file uploaded. As we continue to interview the taxpayer once all documents have been uploaded and they SIGN the Initial disclosure that clearly states the taxpayer gives consent for the financial documents to be used in the filing of they're RETURN.
  
  Then 40 to *********************************************************************************************** check and even an hour later. We then advise what their net refund is and then send a full 32 to 45 page tax return including bank documents including on the 2nd page an Invoice i.e the cost for professionally filing and overriding the blockage or rejected original filing to be signed again in 7 different places. It may not be absolutely clear to some and we understand but please know that we are federally licensed and locally registered within our respective state ***** state regulators. 
  
  As far as the BBB you conclude that's why we are not Accredited , just for your knowledge let us inform you as well , the BBB is just a private business as well and we still have a rating of B- which is still very good and for us to be accredited will cost the company of this size ***** employees $849.00 to enroll with a private review firm. Well we can still operate legally and answer complaints accordingly without an accreditation that does not make our frim less legitimate.
  
  Again we apologize for any confusion you may have had going forward we would like to offer a 75% discount on next years services and will make sure you agent will read with you all your financial responsibilities and educate you on the specifics of your tax filings more extensively for your added understanding.

  We've included your full signed contract and signed forms here and your recorded IP address , we have reached out to you several times and there is now answer , the owner and supervising agent has left messages but to no avail. This is the business tax forms including personal . We have offered to refund and redact / amend return to zero as originally qualified for but you don't answer that call or have rejected that offer . We are left at a conundrum. Please contact us to rectify.  

  
  
  Kindest Regards,
  Client Services    

  Customer response

  03/27/2024

   
  Complaint: 21478247
  
  I am rejecting this response because: This answer from 1800taxhelpline is more of a history ****** about the BBB and what the requirements are to become certified which is not my concern I dont have a business so back to the issue at hand my ************************************* 2023 tax return which I have attached to my complaint answer and as anyone can see beside the word refund for 2023: ***** in which I actually received $924.30 so that leaves a difference of around $***** and being that this was supposed to be an individual tax return that means either way I was charged $***** to file my taxes and I think every American would agree that this case of outright ridiculousness! I never said I owned a business and never was told a price there is no business name anywhere so I think everyone would agree that I should be due a refund in full being that I didnt even get the child tax credit for my 11 year old daughter that Ive raised by myself! Furthermore who ever heard of the preparer of a tax return getting more back then the filer well in this case it happened so I want the tape of the conversation pulled to hear where I stated that I own a company and was told about the $***** that I was being charged because it doesnt exist! Also according to 1800taxhelplines price guide I was still overcharged period with the amount of ***** so until Im refunded something this matter will not be closed because the math speaks for itself!!
  
  Sincerely,
  
  ***********************************

  Business response

  04/03/2024

  Dear ***************,

  We have reviewed your recordings , legal contract and spoken with you and your omission of selling items at the swap meet  and or flee markets and the preparer advising you prior that we have to add this to a schedule C is apparent. You had no discernable income from a employer. Meaning you are self employed / small business that was reposted by you in a Profit and Loss Small business, This is NOT a typical simple return and moving forward we have received the authority to offer you 2 choices of which you were advised over the phone. 

  1.) As you previously requested to preparer agent *****************. We Amend All / Redact our work and we send all funds back to *** which would require you to do the same and then you may file a physical copy yourself in the allotted time the *** will process such return back to you in 8 to 12 weeks.

  2.) We can offer a 30% discount of prep cost only and send that balance directly to you.

  Please refer to your binding contract / Filing, please let us know what you would prefer of these options. As this is our only options we have to offer. 

  Respectfully,

  Client Services 

   

• Initial Complaint

  10/26/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I used this "company" to file tax returns I was having issues using turbo tax and tax act, though I've never had an issue in the past. A lady named **** helped me, or so I thought. They scammed me out of my tax return. They switched bank accounts just before filing and my money went into some bank account I've never heard of before. I only received just under $700 of my $4000 plus expected return. I paid nothing upfront. The lady told me I was not going to pay anything out of pocket as this was a funded program, but free to me.

  Business response

  10/26/2023

  Dear ****************,

  I am sorry to hear that you had problems with Turbo or Tax Act, that is why we are here. I hear and understand your frustration let me start by saying if we did swap out account numbers which is impossible as the agent's do not have that capability within the software. It is also for your edification against the *** code law for ************ to handle Tax Payer's money directly and as the owner's other company is a ************* it is also against policy to hold a buyer or sellers money. Therefor any and all Returns must be handled by a third party Escrow or ************** who is also certified and licensed directly through the ***.

  We have added a screen shot for your understanding. Also the funding bank is called **************** which is owned by ********* you may ****** them and call to confirm the existence of your escrow account . I regress there would not be anything there because as you so eloquent put it we took your money. Well that's is not the case let me assure you we do get this occasionally as the *** Federally and Locally is not infallible and there are still several hundreds of thousands through out the U.S that are still waiting on refunds from 2020,2021 etc after Covid 19 with all the changes and hold *** unfortunately we as the middle man still get the blame for recalculations , garnishments and even delays. I have personally checked your files and **************************** Federal PTIN # P03082296 has an impeccable record with her clients and us.     

  FD 5/31/2023 2:55:44 PM *************************** acknowledged1040 (Amended)

  ME 4/3/2023 5:12:56 PM 4/4/2023 3:04:26 AM ******* ******************** (Accepted)

  ME 4/4/2023 3:04:26 AM *************************** acknowledged1040

  FD 4/3/2023 5:12:46 PM *******65161820230934433275 acknowledged1040

  Here are the digital imprint with the federal submissions and the state submissions

  We have look up your account on your state side and there is no evidence but on the federal you received ****** so once again we did not change your account number to anything fraudulent because nothing I'm sure would have been sent through if it were fraudulent correct ? I can suggest that even though the agent and the agent IN charge those days as we see submitted it multiple times we can send you the hard copy cause it seems that ******* system is just not updating and excepting the amendment as submitted . As SEEN in SCREEN shots your amendment say's ***** due back .Again I due apologize that this is taking this long but we can't be held liable for another entity's it's not the first nor will it be the last BUT we can assist you in retrieving it with hard certified copies sent direct. This is what we also got from your state. " If the Individual Income Tax (1040ME) return was filed prior to October 15, 2023, information on the refund may not be available.
  If it has been more than 8 weeks since return submission, and you have not received any correspondence, you may call the taxpayer assistance line at **************. We tried to access more information but the site froze. It is out of Tax Season and we would like to assist but the work on this file has been done multiple times and diligently and we will still continue to assist . Please contact us at **************? Please leave you name and and the best time to reach you during normal business hours M-F please allow 24 hr to respond as we are out of Tax Season and receive messages every other day.

  Respectfully ,

  Client Services 

   

• Initial Complaint

  03/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I contacted this company hoping they could assist in locating my Annual Gross Income (AGI) from the previous year, so I could finish filing my taxes myself on Turbo Tax. This was a service that they advertise so when I called, I was told that they could verify me and ultimately bypass the **** I did not realize until 25 minutes into the phone call that this was more than just a verification process, and that they were actually filing my taxes on my behalf, as I was not told at any time that this was what was really going on. Once I realized, I asked how much this service is going to cost as this was not what I had wanted them to do, and I was told that it would cost me nothing out of pocket. Given that, I decided to proceed given we were almost done with the whole process anyway. However, it was not until the following day that I realized that my federal refund was deducted almost $600 for their services.I contacted the company and explained to them that none of this was explained to me at the time and that I had felt that I had been tricked into them doing my taxes for me. However, they stated that they clearly explained what they were doing at the time, which is not true. I want to warn people about this company as I feel that they trick people by saying that they can "bypass the **** and "it cost nothing out of pocket" as a way to secretly file peoples taxes for them and deduct a large percentage from their refund.

  Business response

  04/09/2023

  Dear ************* ,

  We respoded to your ****** negative review you have spoken with the operations manager at that location and we will share 2 excerpts from your recorded call which the voice msg on hold stipulates that this call is being recorded for legal and training porposes and we will also share the disclaimer of which you also digitally signed. We can not share your 36 page legal document of which is recorded that you signed as well . But we shall start here.  The original Consent at the first 2 minutes of a 1hr and 8 minute call the was texted to you BEFORE anything was either discussed or exchanged was ....

  " -------------------------TAXTRACK on 03/08/2023 5:38 pm wrote:
  CONSENT SIGNED
  
  Consent to Use
  Federal law requires this consent form be provided to you (you refers to each taxpayer if more than one). Unless authorized by law we (we us and our refers to the tax preparer and tax preparation firm) cannot use your tax return information for purposes other than the preparation and filing of your tax return without your consent.
  You are not required to complete this form to engage our tax return preparation services. If we obtain your signature on this form by conditioning our tax return preparation services on your consent your consent will not be valid. Your consent is valid for the amount of time that you specify. If you do not specify the duration of your consent your consent is valid for one year from the date of signature.
  If you do not consent then you may still have your tax return prepared and electronically filed by us for a fee.
  For your convenience we have entered into arrangements with a third party to provide qualifying taxpayers with the opportunity to apply for financial products (Loan Electronic Refund Check or Electronic Refund Deposit). To determine whether these products may be available to you we will need to use your tax return information by analyzing it and calculating the amount of your anticipated refund.
  If you would like us to use your tax return information to determine whether these products may be available to you while we are preparing your return please sign and date this consent to the use of your tax return information.
  By signing below you (including each of you if there is more than one taxpayer) authorize us to use the information you provided to us during the preparation of your tax return to determine whether to present you with the opportunity to apply for these products and services.
  Electronic signatures
  Signed electronically on mobile number ********** by:
  ****************************
  
  
  
  SMS REQUESTING DOCS SENT ON 03/08/2023 5:37 pm MSG:
  TAXTRACK: UPLOAD YOUR TAX DOCUMENTS *************************************************************** Reply STOP to stop HELP to help 

  Immediately following her are 2 Excerpts from your call the Begining and the end since it is an hour and 8 minutes of this call to all documents requested and exchanged and the fact you were fully aware of what you were siging and agreeing to.....

  ( Recording 'Swift6107-03/08/2023-5:34PM EST")

  ( Agent ) Tax Help Line, were you having issues filling your 2022 Taxes ? ( Client  ) Yeah hey there yeah I was looking to get my AGI I csant seem to find that is is this a good number to call for it ? ( Agent) Yeah I can help with that . nhe reason your getting the message is your software or self reporting system is trying to authenticate your Identity , for security we can't give you that over the phone but you have 2 choices we can give you the address of the verifications address at the *** and you can send in your request with your ID and ( TV Sounds ) ( Background noise ) should recieve your transcripts within ( Blank ) ( Static ) 4 weeks and then with your agi and file your taxes  or option 2 with my federal ptin indetification number if I verifi your identity I can override and bypass  your ahi issu ( blank ) and do it over the phone and submitt if for you ( Client ) Oh you can do that yeah lets do that . ( End Statement ) 

  44 minutes into call: 

  ( Cleint )  Is all this for my agi or is this filing ? ( Agent ) This is me bypassing the agi and submitting for you yes filling ( Client ) oh ok .

  46 minutes into call

  ( Client ) Is this generating the same amount on the taxes as I was getting ? ( Agent ) Maybe it was the error that your system was generating or it wasn't macting but we'e getting a higher amount that you'll be recieving ( Client ) oh great happy accident. ( Woman Speaking ) ( Background ) ( humming ) ( Agent ) You had Eight Thousand Eight Hundred and Seventy Two from the Federal and Two Hundred and Ninety Two from state ( Cleint yeah thats right ( Agent ) We have Eight Thousand Nine Hundred and Forty from the Federal and Five Hundred and Eighty One to paid out from treasury ( client ) Oh ok ( Agent ) Maybe it was the money you left on the table or something that generated the agi request ( End Stement ) ...

  ************** was then asked for banking info for direct deposit and sent a portal for his and his wifes signature of which in the recordings was advised of his net return and all his documents for viewing and he then quoted saying ok I have signed for him and his wife and was very content at that moment. A few days later he had called in and requested to speak with a supervisor and or agent. Left a message om website and spoke to a manager. At which point advised that he signed his documents without reading his documents and could he get a *************** advised him that it was a legal document and that he had would look into call and did at this juncture the guise that he was dupped he had singed the consent , walked through every aspect and was properly explainded to that the agent was filing and his net refund was . All agents are under salary and have no incentive of missleading clients number one . Number two he actual got a little more but once he read his paper work AFTER signing and understood that the higher generated amount was also being deducted from the disburment bank and out of his refund he then retracted or tried to say we were missleading. When in fact he has on every part of the hour an eight minute call tp take his own actions and try to obtain his AGI from the *** and deny services. #1.) ************* signed the consent from the Text Disclaimer that he signed ( it's all there for legal porposes ) just for these type of situations #2 ********  VERBALLY on a recorded line agree to choose to move forward with the legal services # 3 ************* witnessed shared documents and digitally signed for him and his wife # 4 Client disclosed to managment on a recorded line he did not read his documents after the fact . We see this occosaisionally that even though our certified agents through the *** and accountants employed at some locations get more back for the clients if they are not spelled out verbatim or explained to and defined words like Net or Gross or Third party disburments even though they may be getting more they want it all for free or just get greedy them selves . It sadness us as a company when there unhappy with the services and claim statments like this . As EVERY CALL is recording in our legal deptarment and used for trainging and all documents are signed from their IP addresses and verified with the *** this still happens even when it stll clearly benifts them . We are not a non profit and after 4 W2's and a **** INT statement inclduding MFJ form and due dilligance this was an accural for a typlical file .

  We have witnessed complaint from H&B and Turbo Tax and Liberty that clients often say I was over charged etc. I can't say enough that we have every document and recordings to disbute . All we can offer at this point is a 50% discount for next year services or consultaions. 

  We are firm with over 32 offices and over 200 agents ( Franchised ) and although try an catch everything we sometimes fail to respond in a timely fashion and for that we regret we did not respond sooner but this is our resolve .

  With all do respect ,

  1800Taxhelpline.com

   

   

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩