ComplaintsforInfinity Sales Group, LLC

• Initial Complaint

  11/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This internet service is down constantly. When you try to find out what's going on, they hang up on you or end your chat session. They never give an answer for why this is constantly happening. I am not the only one who is having trouble. I the last few months, I would say our internet is down at least once week on average. When you work on the internet and it's down, you lose money and they don't care!!!!!

  

  Business response

  11/13/2023

  Thank you for your inquiry.

  We apologize for any inconvenience you have experienced.

  We emailed you asking for additional information to locate your account and provide further assistance. We have yet to receive a response. 

  If you are still in need of assistance, please respond to the email so we can provide assistance.

  Sincerely,

  ISG

• Initial Complaint

  10/12/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I scheduled a Dish Satellite installation with Infinity Sales Group Dish Network on 08-22-2022, the tech arrived as schedule an proceeded to check for location and signal strength, he was unable to find a good signal strength for the Dish. he then called in to cancel the installation work order which they did, they had already bill my debit card for ***** for the activation fee, when i asked when i may get activation fee return they said up to 7 to 10 business days. I waited the amount of days and no refund. I contacted Infinity Sales Group Dish Network about my refund, now they are telling me the fee was for setting up my account and fee not refundable, i have had two different reason for this fee.I feel they mislead me about the fees. I also think i'm due a refund also the account has been cancel by Infinity Sales Group Dish Network, now i have no ************ and out $ ***** for nothing.

  

  Business response

  10/13/2022

  Thank you for your inquiry.

  We apologize for any inconvenience you have experienced. We have issued a full refund of the $49.99 which should reflect your account within 3-7 business days.

  Should you need anything further, please contact us directly at ************** option 1.

  Sincerely,

  ISG

  Customer response

  10/13/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  07/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 06/08/22 I ordered ******** From INFINITY DISH ***************/2 hour later I called back and canceled the ***** package, I was told by the rep that I would be refunded but heard nothing as of to date. I called Infinity on 07/19/22 I was told I need to call DISH Satellite @ ************** so I called them on 07/19/22 and the rep stated that Infinity is responsible for my refund. I read a few blogs on Infinity and others were scammed like I was. I hope you can help me. Transaction date 06/08/2022 Amount ***** Company provides internet Infinity Dish is trying not to give my refund and states that Dish Satellite should refund me. My bank account clearly shows Infinity Dish withdraw. Thank you in advance.

  

  Business response

  07/22/2022

  Thank you for your inquiry.
  
  We apologize for any inconvenience you may have experienced but we appreciate your patience and understanding.
  
  We have issued a refund of the $49.99 processing fee and emailed you a transaction receipt. This should reflect your account within 3-5 business days.
  
  Should you need anything further, contact us at ************* option 1.
  
  Sincerely,
  
  ISG

• Initial Complaint

  06/29/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Signed up for Dish network thru Infinity.com with a $200 **** gift card promotion.Did not receive the gift card after 90 days as promised.Starting the process to fix the problem with Infinity and got one excuse after another from multiple customer service people from **********************. This was a scam! MY Dish account number is ****************

  

  Business response

  06/30/2022

  Thank you for your inquiry.
  
  We apologize for any inconvenience you may have experienced.
  
  While reviewing your interaction with our Sales Professional, we confirmed that you were offered a $100 gift card. The gift card was applied to your account and our fulfillment company has confirmed that you didnt complete the redemption process as outlined within the Terms & Conditions. However, as a courtesy, and in the name of better business, we have reached out to our fulfillment provider and they have direct shipped you the $100 gift card. The tracking number is ******************** and you should be in receipt of the gift card within **** business days.
  

  Should you need anything additional, please contact us directly at ************** option 1.

  Thanks for allowing us the opportunity to resolve this for you.
  
  Sincerely,
  
  ISG

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩