ComplaintsforHerc Rentals
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/01/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I rented a 6 person golf cart for use at the ****** It cost $1,186.50 rental for the week and it included the first tank of gas. The golf cart continuously broke down- battery died- and left us stranded. Thankfully we had friends that helped us get ourselves and the golf cart back to our camper lot as we couldn't get ahold of the mechanics after 5pm. Half of the rodeo events were after 5pm. I complained to the mechanics when I finally got in touch with them about the fact that the golf cart had kept having the same issue repeatedly. They did not have any spare golf carts so couldn't swap it out for a different one. We didn't even use 1/3 of the gas that was in our original tank of gas due to these issues. I have contacted everyone I know to contact about getting at least a partial refund due to these issues and they either tell me it is not their job or don't respond to my calls/emails.Business response
08/16/2023
As soon as we received correspondence from BBB, **** reached out to **************, apologized for her inconveniences, and issued her a full refund.Customer response
08/16/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.