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ComplaintsforEducation Pathways
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/26/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
In preparation to renew my real estate broker license, I purchased an online study course that was offered with a money back guarantee. The purchase was made on January 6, 2024. I tried my best to use the course materials but it was difficult to navigate and I soon gave up and purchased another course. I contacted the company for a refund and initially received an email response on March 23, 2024 promising to credit my card within 7 business days. The email was simply signed ****** ******************************** I contacted the company again on April 12, 2024 by email asking where the promised refund was and have received no further contact. I would just like the money refunded to my card.Business response
06/27/2024
RefundedInitial Complaint
04/01/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Education pathways sent me an email in February offering a course that would satisfy the requirements for CAM license renewal. I signed up for the course online on 2/1/24 and paid $99 via credit card. I wanted a course that provided a test at the end so that I could satisfy the **** requirements for CAM license renewal. I called and discussed my concerns with the company and they agreed to a refund on 3/7/24. I followed up via email on several occasions, most recently 3/25/24 but, they have not responded.Business response
04/02/2024
We refund his purchase.Customer response
04/04/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.