Business ProfileforShine A Blind, Inc.

Two contract entered on 8/1/2023 and 8/23/2023 for the purchase and installation of vertical blinds followed by parts receipt and installation later. Another purchase of about $100 for the piece to cover the top rail was made because the vendor did not explain that this was extra. On or about May 10 the vertical slat operating mechanism began failing and is becoming progressively worse. On 5/24/2024 Shine-A-Blind confirmed that the sprockets were breaking. But, claimed it was due to misoperation. I pointed out that I was the only one to operate the blinds so it was not misoperation. Shine attempted to extort me into paying them for the part and "extensive" labor to replace the sprocket. I demanded that it be a warranty repair. Then, Shine called the factory and Shine relayed to me that it would be covered but the entire top rail would have to be sent which would the extensive cost of Shine's labor. I asked why Shine couldn't just replace the gear and Shine stated that they would do it under a nonwarranty repair and I would have to again pay their labor.I stated that I relied on Shine's expertise in the purchase and the unit should not break from normal operation. For example, my other blinds have lasted over 12 years without this kind of problem. Yet, Shine would not honor my demand for warranty after the unit failed within 9 months. Shine's tech told me he does not work for free.I note that the contract on the back states an express warranty for Shine-A-Blind ************** so I claim my rights under the warranty for fitness. A new blind should be able to operate.