ComplaintsforVictory Accounting Services, Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/20/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
On 8/1/23 my HOA changed from ***** ****************** to RealManage. I was unaware of the change and therefore my auto payment of $250.00 went to Victory ******** Services which ***** ****************** uses in stead of RealMange where it should have gone. I spoke with ******************************************************** who assured me that my auto payment of $250.00, would be transferred to RealManage, however, ************** assured me that my auto payment of $250.00 has not been transferred to their account. I wrote a check, (****), for the month of September, however I am being charged for Auguest, even though I was assured that my auto payment of $250.00 would be transferred to RealManage.Business response
09/20/2023
We stopped handling the accounting for your Association on 7/31/23. Real Manage handles the accounting. Victory Accounting Services did not receive any payments for your community after 7/31/23. Real Manage should have updated the ***************** account, so they would have received the *********** information for your Association with the lockbox reports to post the *** and coupon checks that were mailed to the *****************.Truist Bank processes the *** payments and coupon payments and deposits the funds in the ***************** account. Real Manage must post your payment, receive reports from Truist, and handle this for you. We do not have access to the ****************** accounts and we do not handle the accounting.Real Manage must make this adjustment for you as they handle the accounting since 8/1/23. Real Manage should have notified the owners of the transition, updated the banking information to receive the bank reports, and properly post owner payments. Please contact Real Manage to correct your payment. The funds for your Association were never deposited into Victory Accountings bank account. We do not hold any Association funds. Victory Accounting handled your payments from 1/1/2018 7/31/2023. All payments handled during that time were processed timely with no issue. We ask that you kindly remove your complaint and contact Real Manage to correct your issue.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
1500 Gateway Blvd Ste 220
Boynton Beach, FL 33426-7233
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.