Business ProfileforLeslie Kay's, Inc.

My ************** was altered without my agreement or knowledge.I have been with the same agents Leslie **** *** s***e 2017, with no interruptions.My cover ***luded collision damage. In August 2022 I ***luded breakdown recovery, we explained that we were travelling and didnt want to get stranded, should our vehicle breakdown. Our policy was ***reased to reflect the extra cover. On the 8th of March 23, I was involved in a car accident, I rang progressive ( underwriters) to be told my insurance did not cover me for collision, they advised me to contact my agent, as it was probably a mistake. I contacted Leslie **** and spoke with her direct, to be told my husband had cancelled the collision cover, which is utter nonsense. She told me she had a recording of him agreeing to the removal of the collision cover. I have rung, emailed, text, numerous times to be told she is not available,I have repeatedly asked for her to send me a copy of the recording. Even progressive have said something is not right, as nor I or them can see my past policys as the file no longer exists.I received a text message from Leslie *** 03/24/23 to say she had sent all the documents to progressive, this is almost 3 weeks after the accident, yet I still cannot access my past policies.