ComplaintsforSA Company

Online Retailer

Additional Complaint Information

Customer Complaint:

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Initial Complaint
08/14/2024
Complaint Type:
Delivery Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Placed an order on 6/25/2024. As of 8/14/2024, no product has been received and am unable to get any updates. I want to cancel my order and have my credit card refunded. There online chat is horrible and the information is useless.
Business response
08/19/2024
Hi *****
We apologize that our customer support team did not respond to your inquires but, it was noted that you were phoned several times in regards to this order. There seems to have been a glitch on our end which did not show the 4 designs and size for the 4 arm sleeves you ordered. (see below) Therefore, we were unable to ship your order out. We went ahead and issued you a full refund for yur order. Please allow 3 to 5 business days for this to reflect back to your original form of payment. Please accept our apologies for this delay. Thank you
Location
************* Fulfillment Center
Fulfilled
June 26, 2024

BUY 1 SINGLE ARM SHIELD - PICK 3 FREE + Free Decal
SKU: SA-P88353-ALL5
$20.00 1
$20.00
Respectfully
******** L
************

Customer response
08/19/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

James Adams
Initial Complaint
08/13/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Transaction Date: 07/10/24 Amount paid: $65.61 I ordered two hats from their online store on 07/10/24. First, my order arrived late (23 days for delivery). Second, it arrived damaged and arrived creased up. It was bent out of shape and unfixable to return to its original shape. It was delivered in a plastic mailing bag/envelope. they folded the hats so they would fit in it. I sent two emails (08/04/24 & 08/05/24) to the customer service email requesting a refund, due to the damage to my products and I never received a response back. I would just like my purchase price refunded to my account.I also tried to start the online refund on 08/13/24, but it gave me a message that "I Was out of the refund window and not eligible for a refund". But their policy states to, "Make sure you request your refund within 30 days of receiving your product for a hassle-free experience." I received my product on 08-02-24 and requested an online refund on 08/13/24. 11 day from receiving my product. I am well within the 30 day window to request a refund. I will never buy from this company again nor refer anyone to it.
Business response
08/19/2024
Hi ***********
We do apologize for the negative experience you received from our customer support team in an attempt to resolve your order issues. We have viewed your complaint and also apologize for the damaged items you received. We are refunding you in full per your request and also for your time and the inconvenience this has caused you. We have placed the processing for that refund today in the amount of $65.61. Should you need to discuss any other issues, please phone me at ************. Thank you
Rspectfully
******** L
Customer Service
Customer response
08/19/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************************
Initial Complaint
08/12/2024
Complaint Type:
Customer Service Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I received my order #******* on 8-3 it was shipped in a plastic bag and was smashed and the straw all broken up beyond use Ive tried to email Ive tried live chat and called both phone numbers and left 6 or 8 messages no response to anything I just want the straw hat replaced
Business response
08/19/2024
Hi ******
We do apologize for the negative exprience you received by our customer support team in an attempt for a resolution to your order issues. I have placed a new order per your request for the damaged straw hat you received. We also have went ahead and refunded you your shipping of $10.00 for for your time and the inconvenience this has caused you. If there is anything else I can assist you with, please phone me directly at ************. Thank you
Respectfully,
******** L
Customer Service
Customer response
08/19/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
08/07/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I placed an order on July 16, 2024 Order ******* I have still not received my products. I have attempted to reach out to the company many times. I have done virtual chat, I have emailed, I telephone the company and left messages. No resolution no response. The company is only 200 miles away.
Business response
08/09/2024
Hi *****
We apologize in the delay in response to your inquiry for the delivery of your order. I have sent the updated tracking information and it seems you order should be to you in a few days. We are refunding you 20% of your product cost for the inconvenience this has caused you. If you need further assistance, please phone me directly at ************. Thank you
Respectfully,
******** L
Customer Service

**********************************
****
*****************
Previous carrier
Your order is on the way
Expected to arrive between Jul 26 - Aug 1
Times are in local time of the checkpoint location.
Aug 9, 2024
12:14 am

Arrived at **** Regional Destination Facility****
YBOR CITY FL DISTRIBUTION CENTER
Aug 6, 2024
6:55 am

Processing at **** Facility****
****************, USA, *************
Aug 6, 2024
5:11 am

Arrived at Post Office****
****************, USA, *************
Customer response
08/10/2024

Complaint: 22108401

I am rejecting this response because:
The item was ordered on July 16. I have still not received my items. I have called via the telephone and left a voicemail, emailed, and did a live chat twice regarding my order with no response. Now the response you give to the Better Business Bureau is that I will receive my items soon
However, in the link that you provided for your delivery system, it states that I should have received my items by July 22-August 1. It is well past that date, so the resolution shouldnt be that I will be receiving my items soon
it should not take a customer going through the ********************** in order to get a response, and the response provided was flawed and obdurate.

Sincerely,

*******************************
Business response
08/12/2024
Tell **************,
I had sent you the tracking info on 8/8 stating your item should arrive shortly in which I do see the delivery was made on 8/10. Below is the original response. We have also refunded you 20% back to your original for of payment.

Hi *****
We apologize in the delay in response to your inquiry for the delivery of your order. I have sent the updated tracking information and it seems you order should be to you in a few days. We are refunding you 20% of your product cost for the inconvenience this has caused you. If you need further assistance, please phone me directly at ************. Thank you
Initial Complaint
08/06/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I placed an order on 6/16/2024 #*******. I received the straw cowboy hat from that order in soft sided packaging and so it was damaged. I was able to chat with customer service on 7-10 requesting a replacement. The replacement order (#*******) was received last week, again, in soft sided packaging, and was more damaged than the original hat we received. I sent an email to customer service and attempted the chat again to get a refund, but was not able to get a reply from either.
Business response
08/12/2024
Hi ******
We apologize for the negative experience you received from our customer support team in an attempt to resolve your order issue. We have reviewed your photos of the damaged cowboy straw hat you received and have processed you a refund for that item plus half the shipping cost. Please accept our apologies on this matter and the inconveience this has caused you. Please phone me at ************ should you have any questions. Thank you
Customer response
08/12/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
08/05/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
July 19 I ordered my husband a hat from SA company paying $36.70. We received it in our mailbox Saturday August 2. I thought it was odd that it could fit in our small mailbox being that it was a straw cowboy hat. It was stuffed and deformed into a mailing bag/envelope. We hoped we could reshape it, but the hat had broken straws and it was beyond reshaping or fixing. I took photos of the damaged hat and I saved the packaging. I immediately looked online to find out how to return the hat. When I put my order number and information into the website it said return not available. Did not understand why it was saying my return wasnt allowed. I read about their return policy and my order qualified for return. I tried contacting the company. No phone number on website or in emails. Their email the website provides doesnt work. And the online chat was automated and just left me waiting to speak with someone that never came. Id like a refund for my damaged item
Business response
08/09/2024
Hello *****
We do apologize for the negative experience you received by our customer support team and the damaged orders you received. We do see you were partially refunded but we feel this was of no fault of yours and we went ahead and processed the remaining amount of $9.06 which you paid for shipping. Please phone me with any questions you might have. I could be reached at ************. Thank you
Respectfully,
******** L
Customer Service
Initial Complaint
08/02/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
07/09/24: Purchased (2) *************** FREE Gift) Online for $56.29 - Order #******* 07/20/24: Received via **** (2) Hats were folded into a narrow long box that was labeled fragile however box was crushed in multiple areas. Hats have been removed from box - crushed - folded - not wearable. NO FREE gift in package.07/27:24: Emailed SA **************** 07/3024: Attempted ********************** Live Chat - was told to email or call **Chat is a robot/AI, not a LIVE representative during business hours 07/30/24: Called SA ****************** had to leave *************************** due to all representatives busy but would receive call back within 24 hrs07/31/24: Left review on SA ************* & filled our review received via email 08/01/24: Attempted SA Live Chat - was told to email or call - told email address was SPAM **Chat is a robot/AI, not a LIVE representative during business hours 08/02:24: Called SA **************** TWICE - had to leave *************************** due to all representatives busy but would receive call back within 24 hrs Have NOT received any response back via phone or email. I want a REFUND for the damaged product received.
Business response
08/12/2024
Hi ******,
We apologize for the negative experience you received by our customer support team in an attempt to resolve your order issue. We also apologize for the damaged products you received after the delay in your delivery. We have reviewed the inquires made by you that went unanswered and the inconvenience this has caused, and have decided you should be compensated with a full refund. We have processed that today and it should post back to your original form of payment within 1 to 3 business days. If you have any further questions or concerns, please phone me directly at, ************. Thank you
Respectfully,
******** L
Customer Service
Initial Complaint
07/31/2024
Complaint Type:
Delivery Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I ordered from this company a 50 caliber bullet antenna on June 9th 2024. After over a week with no response from the company or any shipping data as promised, I started researching the company. And in many cases customers had not received any ********************************* making an order. I then started a dispute with the company (Cash App) that I used to purchase the item. After doing this they, **** app, said it could take up to 45 days to settle any disputes. During the next week the product arrives and i find that it does not fit my vehicle! Also after the product arrives I then get an email from SA Company saying that my order has shipped.although the product has already arrived! I then proceeded to start a return for a refund. The refund was taken. I received shipping information that the company had received the item back and was in process of a refund. That is the last time Ive gotten any information from them. There is a chat for their site that just keeps you going in circles and no one has responded from my repeated emails to them.
Business response
08/09/2024
Hi ****
We apologize for the negative experience you received from our Company. I went to process you a refund but was unsuccessful due to the fact that you opened a chargeback. If you would be able to reverse it, I can process it from here without you waiting the 75 days for a refund. Let me know if you should have any questions. I could be reached at ************. Thank you
******** L
Customer Service
Customer response
08/20/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** Standard
Initial Complaint
07/25/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On July 11, 2024 I purchased 3 hats from this company. Along with purchasing a certain number of items I was to receive "free" items that were neck gaiters and arm sleeves. Upon receiving confirmation of my order the email notified me that this would be a "split order" and items would be mailed separately. The order number was order #*******. On July 12, 2024 I received an email that my item shipped with this **** tracking number ******************************.This email listed ALL my items in one box but the headline stated "SOME" of the items were on the way. I then received an email that the LAST of my items were delivered on July 22, 2024. What I received was a package that measured 6x6 inches (a little over 4 oz) that contained the "free" items. The packing slip showed that I paid $10 to $20 for the arm sleeves and neck gaiters. The hats were not in the package and I paid $40 for the Shady Pack (2 hats) and the Keys Straw hat. I was billed $143 total. I have sent repeated (5) messages (they only allow email contact) and they keep sending me what appears to be an auto message giving me the same tracking number. This company completely scammed me and will not fix it. I would love to get my money back but realize this is likely not going to happen. I have recently seen ads on ******** for the company and looked at the comments. People are showing pictures of smashed/destroyed hats and making comments similar to my experience.
Business response
08/01/2024
Hi **************;
We apologize for the negative experience you received by our customer support team in an attempt to resolve your order issues. As per our conversation on 8/1, your tracking does show a delivery date of 8/3. We apologize for this delay as well. As I have also stated, we have processed you a refund of 20% of your product total which is $16.00. Your order total paid to our Company was $80.00. Please phone me directly at ************ should you have any questions,
Thank you
Respecfully,
******** L
Customer **********************************
Initial Complaint
07/24/2024
Complaint Type:
Delivery Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I placed a order on 7/8/24 I had ordered two hats. I received my shipment on 7/22/24. The Box that it came was smaller than the size of the hats. The hats were crushed and creased. I have sent several emails reaching out about the damage products and receive no response back. I have spent several hours on the chat trying to get a hold of somebody and I only get automated responses. I have called the customer service number and the local number and left messages and have not received a call back. This is very unprofessional and is not good business ethics.
Business response
08/01/2024
Hi ***
We would like to apologize for the negative experience you received by our customer support team in an attempt to resolve your order issues. We also apologize for the damage items you received when your order finally arrived. As per our conversation on 8/1, we will be reshipping you two new hats (walk the line cowboy hat and American flag bucket hat). In addition, we will be processing you a refund for the shipping cost of $8.55 for your time and for the inconvenience this has caused you. Please phone me directly at , ************ should you have any further questions. Thank you
Respectfully,
******** L
Customer ***********************************************
Customer response
08/06/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you again ******** for going above and beyond to help me. Will definitely order products again.

Sincerely,

*********************

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