ComplaintsforFashion Closet Clothing

• Initial Complaint

  11/15/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I placed an order for $64.97 for a clothing item on November 2, 2022. On November 12th I received notification that the item was being shipped. On November 14th I received the out for delivery notification. When I clicked on the tracking number, the delivery address was somewhere in *******, **. I have sent emails to business to let them know that and to just refund my payment. I tried to do the instant chat with them on November 14th at 9:45 am and as of today, November 15th, the chat box is still sitting opened, unanswered. I've tried calling but no one answers the call. It goes to a voicemail directing you to send a message. I've done everything according to the businesses policy about making sure you give the correct shipping address. The attached documents is proof that the business was provided with my correct shipping information. Someone at their business made the mistake and I shouldn't have to pay for an item that they shipped to the incorrect address.The tracking number for the item is ******************************

  Business response

  11/15/2022

  An updated tracking has been sent via a separate email from your order page.

  Please give it a few days to show correct updates, as it is still within our shipping timeframe

  https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=4206220892748909900774583222624452

  Customer response

  11/22/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  10/27/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I bought this dress online and was not delivered on time. I attempted to send an email once purchased and never received a reply back. The wedding came after the wedding which was not useful anymore to me. I refused the packaged unopened and sent back to sender. See screenshot attached. So now they have my money and they have the package. And I have yet to hear from them.

  Business response

  10/28/2022

  The customer Agreed to the Terms and Conditions Refund & Return Policy on Fri Aug 12, 2022, 20:41:21 GMT-**** (EDT) (Screenshot Policy), Which all customers have to do in able to move to the checkout section to enter shipping and payment information (Screenshot example Agreement). When choosing shipping timeframe from *********************** and DHL, they all have the estimated timeframe next to it shown clearly (Screenshot example timeframe). The customer was informed on Sep 3, 2022 "Your package was successfully delivered on September 2nd within the time frame as stated on our policy. Please return the item back to our fulfillment center as soon as possible as you now have it in your possession." On 09/13/2022 11 days later the tracking number showed "refused". The package was returned to an unknown location; thus, the package was never returned to Fashion Closet Clothing. The customer neglected to adhere by the shipping policy they agreed to, which the tracking number showed package was delivered in 15 "business" days (screenshot transit). The customer filed a complaint with their finaincial institution and on 08/31/2022, Fashion Closet Clothing received a chargeback with the reason product not received. Even though the tracking number had the updates, which showed the package status. Since the customer filed a complaint with their financial institution, the amount of the product $154.08 plus a $15.00 fee totaling $164.08 was automatically withdrawn from Fashion Closet Clothing (screenshot chargeback). Fashion Clost Clothing cannot give a retund to a product that was not returned nor a refund to an amount plus a fee that was withdrawn automatically because of the complaint.

   

  Customer response

  10/28/2022

   
  Complaint: 18320984
  
  I am rejecting this response because: I emailed Fashion Closet  and failed to respond to me In a timely matter. I email twice, one email was for the sizing of the dress and the other was for the date the package would arrive. Fashion Closet continued to ignore both emails.  The email i  was sent was that my package was delivered and since I had filed a claim with my bank. You decided to email me asking for the package in which I clearly sent back via postal mail.  See your tracking number.  As to the whereabouts of the package thats between you and the post office, not I.  Then a claim should be filed by the sender.  I am requesting my money back or the package. I cannot file the claim with the post office since I am not the sender.  
  
  Sincerely,
  
  *************************

  Business response

  11/08/2022

  We will resend a new package as an option you stated. 
  The shipping timeframe will follow our shipping policy and all tracking information will be provided to you via your email we have on file when availble.

  Thank you.

  Customer response

  11/15/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  please provide me with a tracking number! Thanks 

  
  
  Sincerely,
  
  *************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩