Business ProfileforAC1 Heating & Cooling

UPDATED POST: After my initial post, a guy named Josh reached out to me via text. Best part is I realized he was only doing so to try and get me to change my review to higher stars!!! (see attached photos for evidence of this and timeline of events). Once he realized I wasn't going to change my rating, he ghosted me and stopped trying to help, even though I provided mass amounts of evidence for how it was their fault. AND, Josh said he "would take care of it" since the broken parts were in warranty (it even says in-warranty on the invoice), but then I find out later this was all a lie and I was sneakily charged $1120 for the 4 hrs of labor to replace the coil that broke, despite what I was told. Basically, they installed the unit incorrectly and bent part of the unit such that all dust and debris could simply go around the filter I put in. Additionally, the filters that I was originally told to use were incorrect. 100% the company's fault, but apparently I'm responsible for their negligence. It gets better. I'm about to sell my house (July 2024), and the inspector came back with news that my AC unit is leaking from the ductwork above the unit. WOW! Going to pay someone else to try and fix it since I don't want AC1 to sneakily worsen the problem in order to keep charging me money. I'm a teacher, so I don't make much money. This unexpected charge forced me to cancel my summer travel plans. As if we aren't disrespected enough. Can't believe how little this company cares about people and how badly they want to make a dime off hard-working individuals. Total costs (~$8400): Jun 2021 - Initial Install - $5,600 Jan 2024 - AC not working, initial visit, nothing fixed - $249 Feb 2024 - visit to add refrigerant - $488 April 2024 - visit to replace coils and more refrigerant - $1857 July 2024 - fix ductwork - $200