Complaintsfor21st Century Health Care Consultants

• Initial Complaint

  06/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I hired 21st century to help me launch my home care agency. From the beginning, I have been very clear that I want to operate as a nonmedical home care agency. This company is a fraud and did not provide what was promised. Only provided Home health care information sporadically and inconsistently. When I asked for guidance for protocol in **, I was told they do not know how to operate in this state and provided me with a contact of a competitor home care agency in ** and told me to call her for assistance. This company does not help their clients or set them up for success. Only failure. I did everything on my own. The new president offered me a partial refund of $7500 only if I sign an NDA. When I followed up, he completely ghosted me. My attorney has reached out several times and he has given her the run around. I have documented everything.

  

  Business response

  06/21/2024

  We did offer to settle with *********** as she is stating, but she decided not to accept our offer. *********** then engaged an attorney, so all communication went through our attorney and hers. We did not ghost her as she claims.

  Customer response

  07/01/2024

   
  Complaint: 21884048
  
  I am rejecting this response because: ************ is a fraud. I hired an attorney because 21st century was still not cooperating. I initially asked for a 50 percent refund and they get me to the finish line. Meaning they provide me with the services they promised. We were already a year and a half in and still no resolution. I was told I would get a ************************************************************************************* $6250 and they offered to help me with my CLIA labratory services along with 2 MCOs (med waivers) BOTH do not apply to me. Why would I agree to that when they are still showing their lack of knowledge and incapability of providing the services they are in business for. If I had faith in this company to actually help me operate as a home care agency, I would have agreed to that option. I hired an attorney because I needed assistance. Not only did I pay 15k for their services, I was told I needed to buy medical supplies and needed a handicap accessible office. All do not apply to me. I have been paying rent for an office for over a year. I was also told I cannot accept clients for pay until the surveyor comes, also not accurate. I confirmed with the GA ********** of health. If you look at the reviews on Glassdoor, employees at the company mention how TERRIBLE 21st century is. They state that the company doesnt provide ANY training and that they deal with unhappy underserved clients ALL DAY. 
  
  Sincerely,
  
  ***********

  

  Business response

  07/03/2024

  Please see the attached clear communication that was sent to ************ attorney. It reflects our response which was that we were providing all services that were in Ms. ******* contract. She has minimal business experience and was often confused at what services we would provide as there are some business functions, like obtaining a local business license, that are her responsibility albeit she was incredibly upset, thinking we should do that. Legally, we cannot.
  
  As Ms. ****** became more challenging to work with, she began to demand a 50% refund and that we continue to provide all the services which she had contracted us for. Intuitively, that just does not make any sense. We tried multiple options to appease her by offering her a refund for services not completed, adding additional services she would need at no cost, and other options. She refused them all and continued with her demand for us to work for free for her as she clearly states in her response I initially asked for a 50 percent refund, and they get me to the finish line (sic they do all the work).
  
  On April 1, 2024, we received a letter from Attorney ************* representing Ms. ******* She made multiple accusations and demands and clearly had no history of our contractual relationship with Ms. ******* We responded through our counsel via the attached letter. We believe, after reviewing the facts of the case, Ms. ******* attorney dropped their position as it was without merit.
  
  As for Ms. ******* claims that our company is a fraud, we have an extensive record of our conversations with Ms. ****** as well as our contractual agreement. There was absolutely no deception or attempt to deceive Ms. ******* All services she contracted us for were services she requested and there was much communication back and forth clarifying that. As to reviews on Glassdoor, any negative reviews are old and outdated as the leadership team and managers have changed since their writing.Those reviews were in place back in 2022 when Ms. ****** contracted with our company so they must not have been influential enough to dissuade her from hiring us.
  
  Based on Ms. ******* decision to pursue legal action through an attorney, our counsel has advised us to cease communications with Ms. ****** directly. Ms. ******* attorney has not corresponded with us in two months and while we believe Ms. ******* attorney realized there is no merit to her case, we must protect our position until such time as her attorney lets us know if they will be pursuing further action or not. Regarding Ms. ******* response below, were not even clear what it is she is asking for nor on what basis. We provide our services to hundreds of very satisfied customers every year. When a client changes their mind and decides to go a different route than they originally contracted us for, we attempt to accommodate them as much as possible. As a consulting company, we cannot just exchange one product for another. When we perform the work, we have provided our services. In Ms. ******* case, it seems as she has changed her mind after the work has been completed and now would like to recoup the expense. She has demonstrated that she is unwilling to work with us to find a solution or resolution, so we are taking no further action at this time.
  
  *********************
  CEO & President
  21st Century Health Care Consultants
  O:************
  

  Customer response

  07/22/2024

   
  Complaint: 21884048
  
  I am rejecting this response because:

   

  In August 2022, we contacted 21st Century to see if it was a better fit for us than going through a franchise. ************************* was my initial point of contact. We made it very clear we wanted to start with home care and over time transition into home health. We were told we would have to buy the home health package in addition to the home care package when we were ready to transition. We were told that although we are doing nonskilled home care we should just purchase the bigger package initially to save money in the long run.
  
  On August 8th 2022, ****** apologized after sending us the wrong agreement. In the email, it states she had a crazy morning and that she will send the contract for GA ************** See email 1
  
  On August 8th, ****** sent another email providing us with the upcoming ******** care training schedule. See email 2.
  
  On August 8th, ********************* (my business partner at the time) sent an email clarifying we intend on doing ****/ ******** care. See email 3.         on doing ****/ ******** care. See email 3.
  
  Her email stated:
  
  Hi ******,
  
   
  
  Thanks so much for all your help getting things going with 21st Century! **** and I are excited to start this journey with you all! 
  
   
  
  I just wanted to touch base via email about what we discussed earlier - which is that we would like to proceed with licensing for home care, followed by eventual licensure/accreditation for home health when deemed appropriate by us along with the guidance of 21st Century. With that being said, would you recommend we attend the training for non-medical home care only for now? Or would it be best to go ahead and attend the home health training? It seems the trainings are offered at different times, so I just wanted to make sure we plan accordingly.
  
   
  
  Best,
  
  Huda 
  
  On August 10th, another email was sent by ********************* to our assigned case manager from 21st century reminding them we are doing **** care, not home health. See email 4. Email stated:
  
  Hi all,
  
   
  
  I hope this email finds you well! Im ********************* and I am ***** business partner. I just wanted to touch base with everyone that will be involved in the onboarding process before we hit the ground running, because there seems to be some confusion on both ends. 
  
   
  
  Hana and I will be operating as equal partners in our home care/home health business and would both greatly appreciate being looped in on any and all emails coming from 21st Century.
  
   
  
  Prior to signing on with 21st Century, we discussed with ****** our plan to initially start with home care clients only and eventually transition to adding home health at a later time (TBD). Because of that, we decided to go ahead and proceed with the home health consulting package rather than incurring an additional expense later for home health accreditation. With that being said, I want to make sure everyone is on the same page with what application/licensing will take place at this time vs. later. We may just need some clarification so we have an understanding on our end. ****** had also recommended that we attend the ******** Care training for now and the Medical training at a later date. Do you all agree that would be the best option? 
  
   
  
  Looking forward to working with your team!  
  
   
  
  Best,
  
  Huda Hayyeh 
  
  ************
  
   
  
   **** responded and agreed that we should not attend the skilled training and removed us from the registration list. See email  5
  
   
  
  From that point on, everything we received was unorganized yet still pertaining to **** health care. 
  
  
  
  On 9/12/22 ***************************** sent us a shared folder labeled GA CHAP pd skilled which still did not apply to personal care. See email 6.
  
   
  
  The guidelines and surveyor list provided was for home health. We were told to buy medical supplies and get a handicap accessible office. We have now been paying for an office space for over a year.
  
   
  
  We were then registered for the Skilled training boot camp in December. When we attended the bootcamp, it was very apparent we shouldnt have been there. We were advised by *********************** that we cannot operate as a home health agency in the state of ******* and that we cannot work with ********* She said we shouldnt have been at that bootcamp.
  
   
  
  Huda, myself, **** (former CEO), and ***** sat down together to address all of our concerns and assured us they would make things right. I sent an email to **** after our meeting on December 10th, 2022. See email 7
  
  Email stated:
  
  Hello ****,
  
   
  
   Thank you for taking the time to meet with us to discuss our concerns. Just to recap, the application process from the beginning has been a struggle. Not only were we misguided about GA rules (for example, ******** /PT, OT, etc.), we did a lot of the grunt work ourselves. From going back and forth to city hall, the application, e verify, and the background check, we struggled every step of the way and were not given proper guidance. 
  
   
  
  Here are some of the issues we discussed:
  
   
  
  1. We ran into many issues during the background check and when we asked for help, we were dismissed and told to keep trying. That process took a while. Much longer than needed to be. 
  
  2. We also filed our LLC prior to signing up. We did that on our end. 
  
  3. The business application process took over a month with little to no guidance. I went to ********* numerous times. I called **** and instead of calling back, she would email. When I begged for guidance and some direction, she told me to go to ********* in person. When I went to *********, I was told to start the process online. After expressing my frustrations with ****, she provided me with the contact information of an existing 21st-century client in GA and told me to call her for help. 
  
  4. We were told we should attend the Skilled training over Nonskilled. In our opinion, we felt like we were misinformed about that. 
  
   
  
  I also want to point out our experience with UJAT care. They were extremely unprofessional and sloppy. I addressed this to ****, as well and she said they have no involvement in that. I get that they are a separate company but you have a partnership with them and their services are included in our package. 
  
   
  
  Your services that were promised were not delivered. We could have saved 15k since we did a majority of this ourselves. I would like to discuss a possible partial refund whenever you have a moment since your team did not provide the services and care we were promised before we signed up with you all. Also, you mentioned taking care of the accreditation process- please let me know what that entails since that was not clear during our meeting. 
  
   
  
  Hana
  
   I sent another follow up email on December 13th, 2022. See email 8
  
   
  
  ***** emailed us on 12/13/22 letting us know we would be moving to the clinical team and that **** will be our Clinical manager. I have never been contacted by ****. See email 9
  
  
   
  
  Not only have I been paying for an office space for over a year, I paid for a service in FULL that did not deliver. The new CEO is stating it is not his fault that I changed my mind and he cannot contest for what happened prior to his arrival to the company. We never changed our mind. It was clear from the beginning we wanted to operate as a ******** care/home care facility. Also, keep in mind that in the state of **, we couldnt even operate as a home health facility with ease per ***********************. As a consultant group, 21st Century should have advised us with this pertinent information prior to signing up.  See the entire conversation in Email 11
  
  According to Glassdoor, 21st century does not train their staff and this is a common issue. According to BBB, this is also a common occurrence amongst other paid customers.
  
  I am a VP and manage an ENTIRE sales department for a prominent ******************* in ****  For ****** to question my intelligence and insinuate I am the problem instead of taking accountability for the lack of service blows my mind. Especially telling me  I need to sign an NDA for a partial refund. 

  

  Business response

  07/25/2024

  We have provided evidence as to why **** claims were false. Any interest of reaching a resolution if she will agree to sign a non-disparagement, we will refund her 4,500. 

  Customer response

  08/09/2024

   
  Complaint: 21884048
  
  I am rejecting this response because:

  The picture they provided was a screenshot I originally provided without any context. We never changed our mind. 21st century told us to purchase that package. I have provided several emails clearly stating we are trying to operate as a Nonskilled, home care agency which 21st century acknowledged and apologized for the confusion. As a consultant group specializing in this area, they should know the difference. 
  I originally requested a 50 percent refund along with providing me with the tools and resources needed to fully operate. They responded and offered to assist with getting set up with laboratory services and two ******** waivers. Both still do not apply to non medical home care.  We can settle this if they offer a 50 percent refund (original offer) and I will sign an NDA and tell my attorney to disengage and not file suit. I do not want any further assistance from them. 
  
  
  Sincerely,
  
  ***********

  

  Business response

  08/09/2024

  We have responded through ****'s attorney and are negotiating through her. Since we last responded to ****, **** had her attorney reach out to us again. It is getting very difficult attempting to resolve this with **** if she will not chose one path to negotiate a resolution.

• Initial Complaint

  02/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Today, I had a zoom meeting with ****************, RN, to discuss admission documentation. During the call it very clear that ****** was not knowledgeable about ********************** and the rules and regulations concerning this level of care.******, would continuously make reference to requirements that a "home health care agency" would be obligated to provide. For example, ****** stated, supervisory visits needs to be completed every 14 days and on the 60th day, by a NURSE. As a "home care agency/ non medical agency," it is unnecessary to hire a nurse (specifically an RN) to assist in this capacity. When I asked ******, ** about the advance directives policy and what legal ramifications the agency be liable for if a DNR was not honored. **************** stated, "If an agency caregiver finds the patient without a pulse upon arrival to the home, the caregiver should call the family first, then call 911, and still begin CPR, because it is rare for an agency to have legal action taken against them and a family member could change their mind about the patients DNR status. When I disagreed with ****** on the information she was stating, she asked me if I read my policies. I confirmed that I always read the documents that I am responsible for implementing. ******, RN, then began trying to find a policy to support her statements, however, she was unsuccessful at finding these documents within ********** files, because we are a ***** care service provider" and not a ***** health care provider." I was very uncomfortable and and felt ****** was dismissive and incompetent. We also received an operating agreement with another agency's name typed on it. We have made several complaints about our experience to the owner of 21st century, and the owner stated they would not give our money back, but declined to make changes in the company's unprofessional standards of practice.

  

  Business response

  02/27/2024

  Twenty First Century Healthcare Consultants has made contact with the client to produce a suitable resolution.

  Customer response

  03/12/2024

  1) An apology/ resolution letter from 21st Century Healthcare Consultants was initially received email by ***************************** on March 4, 2024. Please review passage below from 21st Century Healthcare Consultants:

   

   

  Dear ***** and ******,
  
  Please accept my apology on behalf of Twenty First Century Healthcare Consultants. I am sorry to learn that your experience with Twenty First Century Health Care Consultants was less than satisfactory. We value our customers and exceptional service is always our priority. After investigating both sides, we do see several issues that will be addressed. We value you for bringing this to our attention.  In our contract it specifies, there are no refunds. As a manner of goodwill and hopefully repairing our relationship so we can help you move forward, I have spoken with the **** and we like to offer you a refund in the amount of 8k. l would kindly like to ask that you remove the BBB review, and I will send you a Non-Disparagement Agreement. Please let me know your acceptance of our offer and we can move forward.

  Thank you,

   

  MeganSteele CustomerCareManager

   

  2) ***************************** submitted a countered-on March 7, 2024. Please review passage below:

   

  Good morning *****, 

   

  In response to your email dated March 4th, 2024, I am unable to accept your offer of $8,000 to settle my demand for compensation in lieu of, complaint submitted to the Better Business Bureau being dismissed.

   

  The figure you offered is insufficient in light of the facts of the case.

   

  Respectfully, 

  ************** Bridgeman 

   

  3) ***** responded immediately with the passage below:

   

  Good Morning Tamia,

   

  Thank you, ***** for getting back to me. I will bring this my CEO attention and will be in touch.  Have a wonderful day!

   

  Regards,

   

  MeganSteele CustomerCareManager ************Ext.248 21stCenturyHealthCareC

   

   

  4) ***************************** is still awaiting a response from *****, as 

  of March 12, 2024, at 1347.

   

  Please reopen the case. 

   

  Thanks again, 

  ************** Bridgeman 

  ************ 

  

  Business response

  03/12/2024

  Our contract clearly specifies, that there are no refunds, and all sales are final. As a matter of good faith, we offered ***** and ****** a substantially partial refund. ***** refused to accept.

  Customer response

  03/13/2024

   
  Complaint: 21329267
  
  I am rejecting this response because: although the contract states "no refunds" will offered, that statement does not modify the standardized terms of the contract, services that were not received, poor communication, and deficient knowledge of home care rules, regulations, and procedures. This is complaint is solely due to the fact that the 21st Century did not fulfill the agreed upon services of the contract, provided in sufficient evidence of effort and impact, and has collected over $20k from our business for their personal gain. THIS IS CONSIDERED FRAUD. 
  
  Sincerely,
  
  *****************************

• Initial Complaint

  01/17/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Very bad experience with this company. Contracted I believe at around $24,000 and a list of everything that is done to guarantee your hospice licensure. First thing that happened, company filed a personal care application and not a hospice application. Did not know for over 5 months until I sent updated information to the State of Virginia and then was told process would have to start all over. Had office completely ready with appropriate staff, etc. and had to wait another four months or more. When it appeared we had fallen through the cracks waiting for our state survey, they were unable to help me saying that had no contacts. I had to figure this all out on our own. When it was time to file our 855A, they said they processed that. I sent all of the paperwork completed but for months I heard absolutely nothing. When I asked 21st Century our status, all at once they are asking me for the same paperwork I had sent them months before. Yet another delay. We were getting requests from CMS regarding missing information. Our contract included an onsite visit that was a virtual survey. We never got a website. Paid for that on our own. We were promised guidance during our CHAP survey. The clinical person who was the only person who gave us the time of day left. The replacement called to introduce herself. The one question I asked, she called the state where our company is and never got the correct answer to my question. I realized her lack of knowledge was less than mine. I never heard from her again. I called the former president for resolution and he told the owners of my business, he knew nothing about our experience. I called again the other day to give the company an opportunity for resolution and was told the President of the company would call. Again, nothing. This was a nightmare experience for our company. We were thousands of dollars in the hole before we even had an initial license from our state. They did not fulfill obligations.

  

  Business response

  01/18/2024

  We are currently working with ****** and her team to produce a suitable resolution.

• Initial Complaint

  10/13/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Hi I am 71 years old women that the 21 century health care services company took advantage of **** enrolled in the 21 century health care consulting services, hoping to open my own agencies. unfortunately I got sick with covid and ending up having heart problems.I called the health care consulting many times requesting for my money back, spoke to *****, **** and *****, but have not retuned my money back.please help *************************

  

  Business response

  10/19/2023

  We have made contact and discussed with the customer. Our contract states there are no refunds. However, the customer accepted an agreeable offer and customer agreed to remove the complaint. 

• Initial Complaint

  08/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  So this company has been very unprofessional, and has done nothing to help with getting things done like they promised. This company lost us money. We failed twice the ******** review, then the guy who made me fail ****, afterwards never called me and no longer works with company. I trusted his guidance, and he let my license expire and never told me I needed to use it for private care. Now they give me new people to work with and they won't return calls after company paid again for lapse of license **** never told us we had to do. So I'm stuck waiting for you to get paper work together for non skilled nursing care. This is the most waste of money and time I have ever seen. I can't belive anyone would use this service. At this point company has lost money, had us fail ******** twice by giving wrong advice, let license expire, told us could do skilled paid 6k for that and now can't qualify for even that, and now they won't even bother to help with basic non skilled paper work. This company is nothing more take your money and run. Just refund us and do what you promised cause you ruined this busdiness.

  

  Business response

  08/29/2023

  The owner of this business contracted us for our services to assist them in becoming a ******** certified agency. The company did not meet the requirements at the time for certification and accreditation as their clinical director did not meet the qualifications requirements to become certified. We performed our contracted services for them and made them aware of this. Because they did not meet requirements for accreditation, the **************** requested that the company relinquish their license.
  
  The company decided to pursue a non-skilled license (not ******** certified) which they are in the process of completing. We allowed them to convert the contract originally purchased and completed, to cover this added change in service. The new clinical director now meets the requirements for the position but has refused our assistance with the certification process.We have continued to attempt to support the clinical director to no avail. The owner of the company who contracted us for our services was completely unaware that the clinical director posted this complaint. We have spoken with the owner and they informed us they will remove the complaint but are not sure how to do that.
  
  We have made our best attempts to support this client and will continue to work on behalf of the owner of the company which whom we are contracted. This complaint was filed by an employee that was not authorized by the company to do so.

• Initial Complaint

  07/27/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased medical staffing Polices from this company around 4-15-22. I have contacted the clinical coordinator on many occasions by email requesting the policies I paid for. I was told when I purchased them it would take two weeks to complete. I have not received the policies or a refund for *******. **** from the sales department informed me that I cannot receive a refund unless I sign a waiver not to speak on the situation or tell others. I have not had a good experience with this company, and I refuse to sign an agreement in which I am forced to hide the way they operate their daily business. I will sign a termination agreement to release 21st century from liability for the medical polices in the instance I receive a refund. I demand a refund of ******* asap.

  

  Business response

  08/29/2022

  Dear Ms. ******* we apologize for this misunderstanding and any inconvenience it ay have caused you. We are thankful that a resolution for what has occurred is in place. Presently, you have received your staffing policies from us and they have been submitted to your state for approval. We look forward to serving you and your agency personnel. We will make sure everything has meet your approval. Both now and in the future.
  
  ***********************
  CEO

  Customer response

  09/06/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, if the medical staff polices are rejected again by the state again, I will have no choice but to reopen this file. The polices are useless if they are not written correctly.  
  
  Sincerely,
  
  ***************************

• Initial Complaint

  07/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I hired this company to help me with my start up home health care. I paid them 21,000.00. They took my money, I have NOT gotten any services from them. This company and John D. the owner are fraud. They have a fraudulent business. I tried to ask them them about the time line for my policy and procedure. 2 months later nothing has been done. BEWARE OF THIS COMPANY. FRAUD !

  

  Business response

  08/24/2022

  Consumer Response /* (3000, 6, 2022/07/12) */ Sherry F. of 21st Century reached out to me and told me that they will help me with the process of putting up home health care agency. It is going to be a year long process starting with a state of alaska policy and procedure. I was connected to Kathy M. who admitted she does not know anything about Alaska licensing, then sent a State of New York application form. 21st Century health care consultants received payment of 21,000.00 on May 17, 2022. After the payment was received, I have not heard anything from them. I emailed John D. the owner about how long it will take to have my policy and procedure , I need it right away so I can get my license for home health agency as it is required by the state of Alaska. He said 3 weeks. After 3 weeks, I contacted him. No response. I emailed them again July 5, and continued to contact them about my policy, I told them I am very worried, no response again. I had to call back and ask them about my policy. July 7, I finally realized that they have not even started on my policy for my home health agency I told them I am cancelling the service. The company is a fraud, they called me to assist me in starting a home health agency. After the money was received, no service was rendered. I want a full refund for a full amount of 21,000.00 USD, The contract was for 1 year starting with a policy and procedure that will be done at 3 weeks after payment. The service was not rendered. Business Response /* (4000, 8, 2022/07/20) */ We are so sorry that you feel the way you. We are very sensitive and saddened by what has been written. I believe that this client has a misunderstanding of the services rendered and the grievances written within this complaint. We also have proof to justify this. In response to the allegations within this complaint, we have documented proof that they are untrue. Within the six-week period from when this agency signed its agreement with us, we have completed the following; Received signed agreement for services 5/17/22 Filing and the completion of the Incorporation the agency Filing its tax ID number Filing its Nation provider identification number and completed the organizational NPI 5/23/22 to 6/13/22 received information and documents needed for license application Completed and emailed for review 6/22/22, the Alaska state licensing application The Agencies policies and procedures 7/8/22 Started the completion of Medicare's 855a application and civil rights package. Completed the agencies website, training online portal and personalized email (URL) addresses. Yes, there has been a misunderstanding about several things. The first is the time that it takes to produce our policy and procedures. Our policies are very different then the generic policies that come to you off the shelf. Generic policies require you to do all the work of imputing your state and federal regulations, can be mass copied and sent to you few days. While ours have all state, federal and accrediting body regulations, and requirements. They will be reviewed and approved before we send them. They are reviewed to make sure that the meet the latest of state regulations, Medicare updates and changes as well as the accrediting organizations requirements. In this case it CHAP (The community health accreditation partners). Our policies are approved and DEEMED deficiency free by CHAP. We have had ongoing communication with the owner of this agency and have documented proof of this. On July 6th we given the approval (documented in an email) by the agency owner to complete the policy and procedures. They were completed and sent to the agency on July 8th,. It was around the is time that the agency sent us an email indicating they hired a new consulting company and would like a full refund. We never want to have a dissatisfied customer. We have wished to speak with the owner about this, but she continually refuses to take our calls. Stating that she is too busy and will only respond with an email.. As stated above, the request for a full refund is unfair. However, we are open to a discussion around a fair partial refund. We are also open to the continuation of our services as well. Thank you. Also please attached timeline for our communication and rendering of services with Marikeet home health services of Alaska. Consumer Response /* (3000, 10, 2022/07/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) We have to stop 21st century to take advantage of a person like me. Please refund my 21,000.00 dollars back from John *******. He will continue his scheme and will take advantage of many people . John ******* had given me a nightmare, a horrible experience. I was sick under mental stress from his doing. I have everything in my email about 21st Century fraud . They thought because I have an accent, they can bully or sweet talk me. I have not asked for anything except for the policy and procedure. After I paid 21st Century- John ******* 21,000.00, they don't even recognize me, their client who paid 21,000,00. I kept asking, "what else do you need ? " No response! All I got was sweet talk , " I am on it " they say all The was no time line given . All I want was my policy. Instead what a got what a sweet talk, beating around the bush and John bullying me ! You cannot blame for dropping you. After I found out that you have not even started my policy and procedure, I ASKED YOU NOT TO DO OR SEND IT! I already hired another consulting firm! Instead you bullied me and sent a bogus policy and procedure was given attached to an email with CHAP accreditation 2 days after I asked you not to send it. You misspelled my company name , my name, you don't know what State I am, you referred California , New York , Hawaii , the policy was a paste and copied under "a state ", not my state. You also told me my logo was too big . You have a sub standard company. I have given you a chance, nothing was done I have to email you and got nothing in return. I Asked for a timeline for my policy and procedure, there was no response that's why I decided not to continue with your service. Those little things that you did , I can do it myself. It does not take a consulting firm to do. I have not asked you to go it. It was not the request I asked you to do. These are the things you have not done ; 1. No policy and procedure after you STATED in your email "3 weeks". After 4 weeks I asked for my policy, you have NOT even started it. After I cancelled your service , you sent a policy and according to 21st century my logo was too big! It means you guys are not into printing the policy and procedure. The company I hired had no problem shrinking with my logo. 2. I kept asking about the time line for my policy and procedure after 3 weeks that was promised. The timeline was not given to me, in your email you said 3 weeks. Again SWEET TALK! None was produce. So I hired a new consulting company, since 21st cannot render any policy and procedure. The company I hired produced my policy in 5 days. 3. Refund my money. YOU HAVE NOT RENDERED ANY SERVICES! 4. AFTER I TOLD YOU, you are done! You sent a bogus policy with attached the CHAP accreditation. I did not want CHAP. I HAVE OTHER ACCREDITATION IN MIND. You don't even respect me. 5. YOU CANNOT STEAL MY MONEY. ITS NOT YOURS. REFUND MY 21, 000.000 dollars. 6. You have done nothing ! You want to hold on to my 21,000.00 dollars for no service rendered. I paid my own web site host. In fact it was all over the health care consulting that you PROMISED A DREAM, instead you have rendered a nightmare. I have consulted a lawyer about this. People must know your scheme. Taking your clients money and not doing anything. 7. YOU CANNOT BLAME ME FOR NOT CONTINUING WITH YOU. YOU HAVE TO DO WHAT YOU COMPANY REPRESENT AND NOT TO FRUd YOUR CLIENT, NOT BULLY THEM ! Consumer Response /* (3000, 12, 2022/07/25) */ All I asked prior to paying the 21,000.00 dollars was my policy and procedure. It was not done period. The policy and procedure is the first thing you do or process or print , instead they have done anything that I have not asked them to do so that they can claimed they have done something. Policy and Procedure is done before anything g else for a start up home health agency. They should have known that. They must refund my money and stop taking advantage to people wanting to have a home health agency. They think because they are a big company, John D. can bully me and put a sweet talk on the website. Business Response /* (4000, 14, 2022/08/01) */ The allegations within this complaint are untrue and unethical. I am not sure of what we can do then to provide documented proof that complaint is untrue. Within the six-week period from when this agency signed its agreement with us, we have completed the following; Received signed agreement for services 5/17/22 Filing and the completion of the Incorporation the agency Filing its tax ID number Filing its Nation provider identification number and completed the organizational NPI 5/23/22 to 6/13/22 received information and documents needed for license application Completed and emailed for review 6/22/22, the Alaska state licensing application The Agencies policies and procedures 7/8/22 Started the completion of Medicare's 855a application and civil rights package. Completed the agencies website, training online portal and personalized email (URL) addresses. This does not include the hours of time this took. This alone is proof that everything stated in this complaint has been grossly exaggerated and untrue. Nothing was misspelled or incorrectly done. Everything that we processed for your corporate and legal documents. License application and policy /procedures requires your legal name. Your legal name is ***** ******. Not **** ******. CHAP is our accrediting organization of choice. This is the first time you have made a complaint regarding using this accrediting organization. Yes, we do have a timeline. It was stated that you will be receiving your policy and procedures within three to four weeks after we receive what is required to complete them, such as your agency and personal information. On 6/13/22 we received this information. On 7/8/22 you received them. When filing a home health care license application with the state of Alaska, the agency is required to send a copy of their policy and procedures, along with this application. What we find interesting is the timing of things. When you filed your license application. Shortly after you received our policy and procedures is when you decided to file that application (The very same application that we completed and sent to you on 6/22/22). Yet you keep indicating in this complaint that we have done nothing for you. I'm sorry, no one should be required to work for nothing. Because you decide to go work with another company means we should give you a full refund? This whole complaint is based on this. We will not bullied or taken advantage of. We have an impeccable five-star reputation. Have helped establish over 7000 home healthcare agencies throughout our great country. unfortunately, If this slander and lies continue, we will have no choice but to get our legal counsel involved. As always, We are willing to do what is right and will give you a prorated refund. Nothing more. Consumer Response /* (3000, 16, 2022/08/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) The only resolution for this dispute is for 21st Century Health Consultants to give a full refund my money. I will not stop until I get my 21,000.00 dollars I have my own NPI, I have my own business license. Those are no brainer tasks that can be done by me or any of my staff. I cancelled 21st Century after I found out that my policy and procedure for my start up health care company was not even started. After 7 weeks and 1 day- NOTHING WAS DONE!John ******* promised 2-4 weeks. I explained in an email to 21st Century that I pay for my office space, my internet, I need my policy and procedure. May 17 I paid 21,000.00. July 6, again... I asked for my policy. AFTER 7 WEEKS AND 1 DAY - NO POLICY!!! See emails attached . An email attached confirming that I will get my policy and procedure at the very beginning of my contact in 2-4 weeks. I was confident that it will get done. I WAS WRONG, NOTHING WAS EVEN STARTED! I even asked for a generic policy and procedure so I can start working on it. They said no. May 22, I asked for my policy ( 21st century response " I am right on this )June 22, I kept asking about my policy ( response "waiting to be updated ") July 6, I asked again about my policy ( no response so I decided to cancel their service ) ( 21st have not started it, no idea what state I am from, even though I have been emailing the state multiple times from the very beginning ) I finally decided not to call them or email them, chasing them and waiting for an answer. Instead I cancelled their service. It's not how you treat a client after you got a payment of 21,000.00 dollars. 21st Century gave me a loss of income , tremendous amount of mental stress and depression. I have developed heart problem due to their scheme. When I emailed John ******* cancelling their service after waiting 7 weeks and 1 day of policy and procedure, he said it's non refundable ! Please see attached emails ! A full refund of 21,000.00 due to no service rendered is just fair. After we cancelled them , they insisted on giving us their bogus policy with the wrong state, wrong spelling of our names. I said no, don't me me a policy, I already hired someone. John ******* did not care please see his email response . Email attached . 21st century kept calling, I emailed about the cancelled service, and that I hired a new consulting health care company , yet they called again leaving a voice mail and THEY ALSO SAID MY LOGO IS TOO BIG! It's does not matter about my logo, I can only tell how ignorant they are about this. ( The only resolution for this dispute is for 21st Century Health Consultants to give a full refund my money. I will not stop until I get my 21,000.00 dollars I have my own NPI, I have my own business license. Those are no brainer tasks that can be done by me or any of my staff. I fired 21st Century after I found out that my policy and procedure for my health care company was not even started. I asked for my policy and procedure after 7 weeks and 1 day!!!!John ******* promised 2-4 weeks. I emailed them I pay for my office space, my internet, I need my policy and procedure. 7 weeks No policy !!!!May 17 I paid 21,000.00. July 6, I asked for my policy. AFTER 7 WEEKS AND 1 DAY - NO POLICY!!! See emails attached . An email that I will get my policy and procedure at the very beginning of my contact with , I was confident that it will get done. I even asked for a generic policy and procedure so I can start working on it. They said no. May 22, I asked for my policy ( 21st century response " I am right on this )June 22, I kept asking about my policy ( response "waiting to be updated ") July 6, I asked again about my policy ( no response so I decide to cancel their service ) ( 21st have not started it, no idea what state I am from, even though I have been emailing the state multiple times from the very beginning ) I finally decided not to call them or email them, chasing them and waiting for an answer. Instead I cancelled their service. It's not how you treat a client after you got a payment of 21,000.00 dollars. 21st Century gave me a loss of income , tremendous amount of mental stress and depression. I have developed heart problem due to their scheme. When I emailed John ******* cancelling their service after waiting for 7 weeks and 1 day of not producing my policy and procedure, he said it's non refundable ! Please see attached emails ! A full refund of 21,000.00 due to no service rendered is just fair. AND OH... After we cancelled them , they insisted on giving us their bogus policy with the wrong state, wrong spelling of our names. I emailed no, don't me a policy, I already hired someone. John ******* did not care please see his email response . THEY ALSO SAID MY LOGO IS TOO BIG! It's does not matter about my logo, I can only tell how ignorant they are about this. ( My new health care consultant did not have a problem shrinking it, my policy was delivered to me in 5 days, I read my policy for 12 hours straight, I made corrections and submitted it to my state! My policy was done and submitted in 6 days! ) 21st Century cannot produce a policy after 7 weeks and 1 day, do I want to continue with their service ? My answer is no. They don't know what they are doing, also attached a CHAP accreditation on the bogus policy that was emailed to me after I told them I don't need their policy. I have waited long enough. IT'S TOO LATE! 21st Century have not asked me about my choice of accreditation. They just attached it with out asking me. I don't wish CHAP because they are connected to 21st CENTURY. ANY BUSINESS THAT IS CONNECTED WITH 21st century I will avoid. 21st Century claimed " non refundable " contract so they can get on with their scheme. They will let you sign a contract they will give no service , when you fire them for no service rendered , they will say " non refundable ! They will take your money and RUN! We asked for the full refund of 21,000.00 dollars. 21st century also bully you about how bad the other health care company consultants are with policies and they ( 21st century) is the "only one who can pass the state licensure ". See voice mail transcript. The truth is 21st century is all talk, no action only to get your money. I have many emails that I will attach. Attached were just few emails that clearly stated I need my policy and procedure. Please see how John *******'s email to Bank of America. I have forwarded this to my lawyer. Many of the victims of 21st Century Health Care Consultants emailed me as well. My new health care consultant did not have a problem shrinking it, my policy was delivered to me in 5 days, I read my policy for 12 hours straight, I made corrections and submitted it to my state! My policy was done and submitted in 6 days! ) 21st Century cannot produce a policy after 7 weeks and 1 day, do I want to continue with their service ? My answer is no. They don't know what they are doing, also attached a CHAP accreditation on the bogus policy that was emailed to me after I told them I don't need their policy. I have waited long enough. What part of " no, I don't need your service, I waited too long" they don't understand ? IT'S TOO LATE! 21st Century have not asked me about my choice of accreditation. They just attached it with out asking me. It shows how unrespectful they are. It does not matter, I don't need their bogus . I don't wish CHAP because they are connected to 21st CENTURY. ANY BUSINESS THAT IS CONNECTED WITH 21st century I will avoid. 21st Century claimed " non refundable " contract so they can get on with their scheme. They will let you sign a contract they will give no service , when you fire them for no service rendered , they will say " non refundable ! They will take your money and RUN! We asked for the full refund of 21,000.00 dollars. 21st century is bully about how bad the other health care company consultants are with policies and they ( 21st century) is the "only one who can pass the state licensure ". See voice mail transcript. The truth is 21st century is all talk, no action only to get your money. I have many emails that I will attach. Attached were emails that clearly stated I need the policy and procedure for my home health care agency. Please see how John ******* bullied me, see John *******'s email to Bank of America ( attached ) I have forwarded this to my lawyer. Many of the victims of 21st Century Health Care Consultants emailed me as well. Consumer Response /* (3000, 19, 2022/08/04) */ John D. did not call me after I cancelled the service. He lied about calling me. I prefer emails so I can document the communication. The summary is that 21st Century HH did not deliver my request to produce a policy and procedure , nothing was delivered after 7 weeks and 1 day. I requested that policy at the very beginning after I made the payment of 21, 000.00 dollars. 21st century wasted my time. I have loss of income , hospitalized due to stress and I have waited long enough for my policy and procedure. The only resolution for this dispute is for 21st Century Health Consultants to give a full refund my money. I have my own NPI, I have my own business license. Those are no brainer tasks that can be done by me or any of my staff. I cancelled 21st Century after I found out that my policy and procedure for my start up health care company was not even started. After 7 weeks and 1 day- NOTHING WAS DONE!John D. promised 2-4 weeks. I explained in an email to 21st Century that I pay for my office space, my internet, I need my policy and procedure. May 17 I paid 21,000.00. At the very beginning after I paid XXXXX.00 dollars I asked for my policy and procedure. My time line for asking : May 19- verbal on the telephone. I asked for the IV infusion inclusion ( Kathy who is supposedly in charge of licensing has no idea what it is ) May 22 June 22 July 6, again... I asked for my policy constantly. AFTER 7 WEEKS AND 1 DAY - NO POLICY!!! See emails attached . An email from John D. ( attached ) confirming that I will get my policy and procedure at the very beginning of my contact in 2-4 weeks. I was confident that it will get done. I WAS WRONG, NOTHING WAS EVEN STARTED! I even asked for a generic policy and procedure so I can start working on it. They said no. May 22, I asked for my policy ( 21st century response " I am right on this )June 22, I kept asking about my policy ( response "waiting to be updated ") July 6, I asked again about my policy ( no response so I decided to cancel their service ) ( 21st have not started my policy, no idea what state I am from, even though I have been emailing the state I am from multiple times from the very beginning ) I finally decided not to call them or email them, or chasing them to produce my policy and waiting for an answer. Instead I cancelled their service. It's not how you treat a client after you got a payment of 21,000.00 dollars. 21st Century gave me a loss of income , tremendous amount of mental stress and depression.21st century wasted my time. I have developed heart problem due to their scheme. When I emailed John D. cancelling their service after waiting 7 weeks and 1 day of no policy and procedure produce to me, he said it's non refundable ! Please see attached emails ! A full refund of 21,000.00 due to no service rendered is just fair. After we cancelled them , they insisted on giving us their bogus policy with the wrong state, wrong spelling of our names. I said no, don't give me a policy, I already hired a new consulting company. John D. did not care - please see his email response . Email attached . 21st century kept calling, ( they are sweet talker , I prefer an email so I can document the communication ) I emailed about the cancelled service, and that I hired a new consulting health care company , yet they called again leaving a voice mail and THEY ALSO SAID MY LOGO IS TOO BIG! It's does not matter about my logo, I can only tell how ignorant they are about this. May 17 I paid 21,000.00. July 6, I asked for my policy. AFTER 7 WEEKS AND 1 DAY - NO POLICY!!! See emails attached . ( My new health care consultant did not have a problem shrinking it, my policy was delivered to me in 5 days, I read my policy for 12 hours straight, I made corrections and submitted it to my state! My policy was done and submitted in 6 days! ) 21st Century cannot produce a policy after 7 weeks and 1 day, do I want to continue with their service ? My answer is no. They don't know what they are doing, also attached a CHAP accreditation on the bogus policy that was emailed to me after I told them I don't need their policy. I have waited long enough. IT'S TOO LATE! 21st Century have not asked me about my choice of accreditation. They just attached it with out asking me. I don't wish CHAP because they are connected to 21st CENTURY. ANY BUSINESS THAT IS CONNECTED WITH 21st century I will avoid. 21st Century claimed " non refundable " contract so they can get on with their scheme. 21st Century will force you sign a contract they will give no service , when you fire them for no service rendered , they will say " non refundable ! They will take your money and RUN! We asked for the full refund of 21,000.00 dollars. 21st century also bully you about how bad the other health care company consultants are with policies and they ( 21st century) is the "only one who can pass the state licensure ". See voice mail transcript. Please see how John D's email to Bank of America. I have forwarded this to my lawyer. Many of the victims of 21st Century Health Care Consultants emailed me as well. Business Response /* (4000, 21, 2022/08/15) */ Once again in response to this complaint. These allegations are untrue and unethical. Most of the attachments have provided have been altered to meet the lies and false allegations of your complaint. Most of which have not been time stamped, you cut and pasted information or have deleted the person it was sent to. This has become a matter of principle. We have provided ample proof that Ms. ****** is being dishonest, and her allegations are a ply to get our services for free. Once again, we have provided the following services to Ms. ******. As a matter of principle, we expect to be paid for them. Just as anyone would including Ms. ******. Within the six-week period from when this agency signed its agreement with us, we have completed the following; Received signed agreement for services 5/17/22 Filing and the completion of the Incorporation the agency Filing its tax ID number Filing its Nation provider identification number and completed the organizational NPI 5/23/22 to 6/13/22 received information and documents needed for license application Completed and emailed for review 6/22/22, the Alaska state licensing application The Agencies policies and procedures 7/8/22 Started the completion of Medicare's 855a application and civil rights package. Completed the agencies website, training online portal and personalized email (URL) addresses. This does not include the hours of time this took. Ms. ****** received her policies in six weeks. We have the email from her that gave us the approval for the extension of an additional two weeks. Hopefully you will not get away with cheating us of the money owed or any other business that you decide to do this to in your future.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩